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A
Rating: 5 out of 5
Very good service with top quality packaging
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Customer reviews of Le Comptoir de Mathilde
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 6 414 published reviews
Summary of reviews
Le Comptoir de Mathilde earns praise for consistently excellent product quality, with reviews highlighting quality products, delicious treats, and reliably well-presented items that arrive intact. Delivery is repeatedly described as fast and careful, with items well packaged and protected, including insulated bags and ice packs to preserve freshness during heatwaves. Customer service and purchasing experience are noted as ultra responsive and smooth, with quick help and seamless ordering. Overall, customers report dependable, thorough packaging, on-time arrivals, and satisfying gift-ready products.
Reviews 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
Intuitive, easy-to-access site
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A
Rating: 5 out of 5
Delivery on time
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A
Rating: 5 out of 5
Good follow-up
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A
Rating: 5 out of 5
muy buena
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A
Rating: 5 out of 5
Order received, Christmas present! Received super fast.
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A
Rating: 5 out of 5
Package arrived in perfect condition Products are very, very well protected Nothing to complain about
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Rating: 4 out of 5
Plenty of choice, too bad everything was out of stock.
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Rating: 5 out of 5
I already knew the brand (which I love) but I needed to place an order on the site for the first time and everything arrived superbly packaged, with no risk of it being damaged in transit. Perfect for heavy glass packaging in particular.
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A
Rating: 5 out of 5
Very satisfied with my order, fast delivery. Some items were missing but customer service was very responsive and I received the rest quickly.
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Rating: 4 out of 5
Package very well packed, but unfortunately several cardboard boxes arrived torn (but the products were in good condition).
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Rating: 5 out of 5
Delivery on time. Products well packaged and protected.
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Rating: 5 out of 5
A complete, pleasant and easy-to-navigate site. Quality products, really well protected for shipping. Would recommend.
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Rating: 5 out of 5
Very easy to order. Excellent packaging, no risk of broken jars. Colissimo delivery: very good, because if you're away you know you can ask for home delivery again, or just go and pick up the parcel at the post office. I can't evaluate the products because I haven't eaten them yet.
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A
Rating: 5 out of 5
Fast shipping
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A
Rating: 5 out of 5
Very careful and secure shipment to ensure no breakage, it's great. We can't wait to try the products.
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Rating: 5 out of 5
An item arrived damaged and I have no response from the customer service department I contacted for an exchange. I'm very disappointed. I love your products but I can't offer damaged packaging.
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A
Rating: 5 out of 5
Make it easy to order with a variety and choice of products
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Rating: 4 out of 5
The products are good, but delivery takes a long time. We need more manpower to prepare the parcels so that they don't take 2 weeks to arrive.
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A
Rating: 5 out of 5
The order (during black friday) went well, delivery a little slow, but as expected.
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Rating: 4 out of 5
Everything is fine, but shipping costs are very high.
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A
Rating: 4 out of 5
Quick delivery and well-protected products.
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Rating: 4 out of 5
Just be aware that liqueurs are composed mainly of water and are 12% alcohol.
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Rating: 5 out of 5
Very good
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Rating: 5 out of 5
Parcel arrived safely and on time. Products were well protected
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Rating: 5 out of 5
Very good chocolate, perfect delivery, only problem the 3 boxes of chocolates to break arrived already broken and for a gift it's unpleasant, for the other items everything was perfect.
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Rating: 5 out of 5
Fast delivery, the jars are very well protected. I contacted customer service via messenger and they were really quick to respond.
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Rating: 5 out of 5
Super well packed and no breakages. Delivery on time. Can't wait to taste everything.
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Rating: 5 out of 5
Super order well packaged, nice product fast shipping
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Rating: 5 out of 5
R A S
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Rating: 5 out of 5
Fast shipping and very well packaged products.
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Rating: 4 out of 5
Delivery a little longer than expected Pleasant site to visit
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A
Rating: 5 out of 5
Very good. Great selection of quality products, fast shipping, very well packaged.
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Rating: 4 out of 5
Good site, happy with customer service.
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A
Rating: 4 out of 5
Delicious products. Ordered arrived quickly and well packaged. Having ordered for nearly €90, a free product was offered: a small milk chocolate with mini marshmallows on top... Not good!
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A
Rating: 5 out of 5
Very clear, easy-to-use site
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A
Rating: 5 out of 5
Delivery as expected.
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A
Rating: 5 out of 5
Order arrived quickly, in several packages. 1 item arrived broken despite relatively careful packaging, which was returned to me the day after I contacted the service. Difficult to evaluate the items in my order since they are gifts for the holidays.
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Rating: 4 out of 5
A small problem with the shipment tracking, the parcel was not given to the carrier even though I had an e-mail telling me that the parcel was being delivered, no return from customer service following my e-mail, the parcel arrived 3 days later....
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Rating: 5 out of 5
Perfect
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