Customer reviews of Le Comptoir de Mathilde

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9,4 /10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
5 5 272 83% 4 561 9% 3 246 4% 2 117 2% 1 161 3%

Summary of reviews

The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.

4 star reviews

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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
navigation on the site is not fluid, that's the only drawback
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
Great products, but I have one small complaint about the size of the containers.
But the caramel babas are to die for. Haven't tried the rest yet
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
An item from my order (a box of truffles) was replaced by a chocolate lollipop ...
I'd have preferred a refund for the missing item, or an e-mail to inform me of the unexpected stock shortage.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
The site was very buggy
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
Everything is fine as far as the order is concerned, the delivery time.... only downside the 2 snack bars arrived broken in the parcel.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
parcel well packed no problem of reception I am satisfied
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
Too bad the products are not checked because I have a jar of Baba that leaked (without being broken) . I sent a message but no answer ???
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
Fine
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
Quick and easy to navigate. The products are well described. Fast delivery and reliable tracking.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
Expensive for the quantities!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
Navigation too slow. Very nice product presentation.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
A few bugs on the site, but very practical
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
Plenty of choice. Too bad there's no longer a store in Paris.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
I would normally have given them 5 even though I managed to contact them and they quickly sorted out the problem. A switchboard would be great 🤔 otherwise a quality product, a plus for the feuillantine spread.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/11/2020
Fine
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/12/2020
The site is well designed
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
The site takes a long time to load, but otherwise it's fine.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
I put 4 stars because very disappointed with the delivery I had indeed 2 cracked jars despite a very good packaging I recognize
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/12/2020
quantities in the basket cannot be modified without leaving the basket
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/11/2020
The site is very easy to navigate and delivery times are correct.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/12/2020
Fast and careful delivery, good 0products. Thank you
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/12/2020
Pleasant site, impeccable packaging, fast delivery. But for two products, the chocolate is slightly bleached. A shame...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/12/2020
Very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/11/2020
Well-packaged parcel with a little extra surprise. I really like the front calendar. On the other hand, little information on tracking (none for 1 week due to a bug).
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/11/2020
Fast and correct delivery
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/11/2020
Very easy to find what I was looking for. And delivery to the UK in 3 working days. However, the large jars were not available, and I had to use the French site as it was impossible to make payment on the UK site.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/11/2020
Easy navigation and fast delivery. We expected a little more choice, too bad.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/11/2020
Well designed and easy to use. I placed my order as a guest and as a result, I only had a few problems tracking my order, as a page with a 404 error was always displayed on the site. Otherwise, very good!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/11/2020
site and condition of package received ok, no opinion on the rest
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/11/2020
Impeccable package, only the processing time before shipment was a little long (10 days).
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/11/2020
nothing to report
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/11/2020
Perfect except for two or three details
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/11/2020
Satisfied but one jar was not closed properly so it leaked into the box.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/11/2020
Very complete
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/11/2020
Compliant order and fast delivery. Products well packaged.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/11/2020
Efficient seller. Products well packaged.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/11/2020
Nice site. Fast delivery. Well packaged. The best is to see in store and have the opportunity to taste.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/11/2020
Delighted with the fast and well packaged delivery. Very good products. Just disappointed that the surprise gift was the same one I had ordered. I would have liked something new to discover before ordering.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/11/2020
very fast and compliant with my order. only drawback 2 large parcels for 1 order of 5 products. To be specified when the order is dispatched, so that I can make arrangements to receive it.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/11/2020
well
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