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A
Rating: 4 out of 5
Very clear site, easy to navigate and understand
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Customer reviews of Le Comptoir de Mathilde
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 6 357 published reviews
Summary of reviews
The online store "Le Comptoir de Mathilde" receives consistent praise for its product quality, with customers highlighting the originality and deliciousness of items like chocolates, spreadable pastes, and various gourmet treats. The packaging is frequently noted as exceptional; many reviews emphasize that products arrive well-protected and in perfect condition, with special care taken to maintain freshness during delivery, including cooling systems for chocolate items.
4 star reviews
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Rating: 4 out of 5
Delivery was fast and the products arrived in a large, well-packed box.
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Rating: 4 out of 5
On the other hand, your shipping costs are far too high, costing almost as much as one of your products?
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Rating: 4 out of 5
Site easy to navigate, fast delivery. However, very disappointed with the quality of the package: half of the products arrived broken: broken chocolate bars, broken speculos, spoons of hot chocolate with 1 Santa Claus supposed to be on it was broken and dissociated from its base....what a pity when you want to offer this basket to someone...
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Rating: 4 out of 5
Intuitive
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Rating: 4 out of 5
ok but a feedback problem on the day of delivery.
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Rating: 4 out of 5
Ras.
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Rating: 4 out of 5
Super
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Rating: 4 out of 5
All in all, it's going well
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Rating: 4 out of 5
At first, it's not easy to find the product you're looking for among the different types of products;
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Rating: 4 out of 5
Fast delivery, well-protected products of very good quality. A little downside on the tote bags which shrunk extremely when first washed in a machine at 3o degrees short cycle.A little disappointed as I wanted to give them as Christmas presents. I washed them first because they had a smell.
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Rating: 4 out of 5
Extremely careful packing. Well done!
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Rating: 4 out of 5
Delighted with my order and the service. Just one star less for the not very eco-friendly packaging :-/
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Rating: 4 out of 5
Delivery on the day announced super well packaged a pleasure to order how does your customer service work on the internet I am a customer at the store in vaison la romaine
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Rating: 4 out of 5
Satisfied with the site presentation
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Rating: 4 out of 5
Delivery a little long and postage expensive but excellent product.
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Rating: 4 out of 5
Package well received. It was a gift. Contents a little scattered. On the other hand I had no tracking of the package. No email saying it was going to be delivered and the colissimo tracking never showed up.
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Rating: 4 out of 5
choice and ease of use
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Rating: 4 out of 5
The site is not very efficient. The sections are not always relevant. Salt mills difficult to find in the "salts" section...astonishing. As for the rest, delivery, product quality and packaging, nothing to report. Everything was fine. Good products, but site to be rectified
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Rating: 4 out of 5
A product offering by region would be interesting
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Rating: 4 out of 5
Very good, accessible site. On the other hand, little information on the tracking of the package (for organization on the date of delivery for the receipt of the package) and disappointed with the expected delivery time of 4 to 5 days, but was delivered 8 days after ordering.
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Rating: 4 out of 5
The fabric bag had a very unpleasant smell (musty?) I had to wash it and of course the design faded a bit. Otherwise, the advent calendar is great, my son is drooling in front of it while waiting for december 1st.
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Rating: 4 out of 5
It's a pity that some products aren't available or the date of availability communicated... (spread in large jars, praliné....) On the other hand, the products are extremely well packaged and protected for shipping. Never any breakage, very reliable and quality delivery service.
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Rating: 4 out of 5
It took me a while to find the products I'm used to getting in the store.
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Rating: 4 out of 5
Site: choice, payment navigation very good Delivery: the deliveryman left the parcel in the entrance of the building. Parcels: products very well packaged.
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Rating: 4 out of 5
Everything was well packed! Delivery was fast. Niquel RAS
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Rating: 4 out of 5
very good except for a leaky terrine.
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Rating: 4 out of 5
Good product, easy-to-use website.
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Rating: 4 out of 5
Nickel except for one broken cup despite really good packaging
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Rating: 4 out of 5
Fast delivery, and the parcel was well protected so that it was not damaged in transit.
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Rating: 4 out of 5
Very good but too much packaging
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Rating: 4 out of 5
I love the brand but one of my items arrived open and will not be consumed.
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Rating: 4 out of 5
Impeccable
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Rating: 4 out of 5
Fast shipping and very convenient site but the size of the package for 3 small products!!! And too much packaging, help!
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Rating: 4 out of 5
navigation on the site is a bit complicated, and it's a shame that bookmarking isn't done on the product page.
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Rating: 4 out of 5
Thank you for adding the possibility to write a message when it's a gift ... Shipping costs are a bit expensive ...
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Rating: 4 out of 5
Delivery received on time. What I find expensive is the postage 8'50 and even almost 10 euros for chocolate it's expensive.
I'll do anything to wait until the store is open.
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I'll do anything to wait until the store is open.
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Rating: 4 out of 5
I knew what I wanted and found it quite easily on the site.
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Rating: 4 out of 5
A great place to find top gifts! Unfortunately, the box was torn, which was the only disappointment.
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Rating: 4 out of 5
The site is very well done (except for the expiration dates, especially if it's for a gift and the expiration dates are limited...) and the products are very well packaged and sent.
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