Le Comptoir de Mathilde earns praise for consistently excellent product quality, with reviews highlighting quality products, delicious treats, and reliably well-presented items that arrive intact. Delivery is repeatedly described as fast and careful, with items well packaged and protected, including insulated bags and ice packs to preserve freshness during heatwaves. Customer service and purchasing experience are noted as ultra responsive and smooth, with quick help and seamless ordering. Overall, customers report dependable, thorough packaging, on-time arrivals, and satisfying gift-ready products.
Happy with the purchase but the note I asked for was not included in the parcel.
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Response from Le Comptoir de Mathilde
We're delighted you enjoyed your purchase! We're sorry about the little note, we'll make sure it doesn't happen again in the future. Thank you for your feedback."
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Julia S.
Rating: 4 out of 5
following a purchase from 11/06/2024
Truffle oil: the taste is not up to scratch. Lemon oil very good
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Odile B.
Rating: 4 out of 5
following a purchase from 28/05/2024
Good product, but the rum babas' dough lacks lightness.
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Claudine F.
Rating: 4 out of 5
following a purchase from 13/05/2024
An error in the parcel but repaired on the 1st phone call. Fast delivery and efficient after-sales service.
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Katharina V.
Rating: 4 out of 5
following a purchase from 26/04/2024
Very satisfied , about the order. Just a pity that only French is spoken on the phone. But I got an answer by mail. Thanks for that.
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Pascale A.
Rating: 4 out of 5
following a purchase from 04/04/2024
an oversight in the first shipment, but after a complaint, the complement arrived fairly quickly and with a commercial gesture.
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Morelle C.
Rating: 4 out of 5
following a purchase from 02/04/2024
products as advertised on the site, very good quality. Dispatch of the parcel within a reasonable timeframe, with the unfortunate exception of the occasional broken pot due to faulty packaging, which was immediately replaced by the counter, which was perfectly correct in this respect.
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Stéphane R.
Rating: 4 out of 5
following a purchase from 15/03/2024
Just a small delivery problem. 2 jars slightly damaged in transit, but nothing too serious. Otherwise, everything was in order, fast and good products.
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Valérie B.
Rating: 4 out of 5
following a purchase from 09/03/2024
Package received very quickly and prepared with care. Very good and original products.
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Droolans A.
Rating: 4 out of 5
following a purchase from 03/03/2024
Hello Although the parcel is well packed, a jar of chocolate leaked into the box (oil).
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Sabine L.
Rating: 4 out of 5
following a purchase from 30/01/2024
Good products but a little disappointment.... The gift product was not in the parcel.
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Response from Le Comptoir de Mathilde
Hello,
We are sorry for this oversight, we can be reached at [email protected] contact us, we will send you the gourmet surprise, have a nice day!
Sincerely
Internet Customer Service
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Nicole D.
Rating: 4 out of 5
following a purchase from 30/01/2024
very good and I hope very good because we haven't tasted everything yet
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Marjolijn R.
Rating: 4 out of 5
following a purchase from 27/01/2024
Very fast and organized service
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Barbara G.
Rating: 4 out of 5
following a purchase from 27/01/2024
Good product quality
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Anne B.
Rating: 4 out of 5
following a purchase from 15/01/2024
order received promptly, impeccable packaging
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Genevieve A.
Rating: 4 out of 5
following a purchase from 10/01/2024
Nothing to say super good
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Rosa F.
Rating: 4 out of 5
following a purchase from 07/01/2024
I'm satisfied with the product they sell, but not with the customer service, they don't answer the questions asked, which creates mistrust.
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Véronique D.
Rating: 4 out of 5
following a purchase from 04/01/2024
Shipping costs are too expensive
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Philippe M.
Rating: 4 out of 5
following a purchase from 24/11/2023
Problem of breakage with my order, customer service really top notch, immediate replacement of broken jars. Products as good as ever.
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Stephanie S.
Rating: 4 out of 5
following a purchase from 21/12/2023
Well-packaged parcel, arrives quickly. Too bad there were so many products unavailable.
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Karine M.
Rating: 4 out of 5
following a purchase from 03/12/2023
Chocolates delivered just before the start of the school vacations following a reminder, as a gift for the school. The teacher really liked the school kit! We've had great feedback on the chocolates. I'd recommend them!
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Nathalie D.
Rating: 4 out of 5
following a purchase from 08/12/2023
Everything was perfect except that I had another address for the invoice as it was a gift. But the person who received the gift also received the invoice.
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Eric V.
Rating: 4 out of 5
following a purchase from 30/11/2023
Good product
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Michèle A.
Rating: 4 out of 5
following a purchase from 16/12/2023
As the parcel was a gift, I had asked for a message to be attached to my shipment. However, the recipient didn't get the message and therefore didn't know who had sent him the parcel.
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Cecile D.
Rating: 4 out of 5
following a purchase from 01/12/2023
Very good but not cheap...
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Cindy J.
Rating: 4 out of 5
following a purchase from 03/12/2023
Very good products, for a gift
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Marie-Noëlle C.
Rating: 4 out of 5
following a purchase from 29/11/2023
Very satisfied with the products ordered but delivery time a little too long.
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Nathalie C.
Rating: 4 out of 5
following a purchase from 11/12/2023
Delicious
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Christelle M.
Rating: 4 out of 5
following a purchase from 07/12/2023
Products always at the top, delivery time a little long.
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Solène P.
Rating: 4 out of 5
following a purchase from 03/12/2023
Very good
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Catherine F.
Rating: 4 out of 5
following a purchase from 01/12/2023
pleasant site, easy ordering, fast shipping despite the holiday season. Very neat packaging, in short, a very positive review.
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Sylvie D.
Rating: 4 out of 5
following a purchase from 02/12/2023
Perfect
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Marine D.
Rating: 4 out of 5
following a purchase from 06/12/2023
The products are of high quality, I'm quite satisfied with this purchase. However, for the tea box, one of the pots was almost empty.
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Eva V.
Rating: 4 out of 5
following a purchase from 08/12/2023
Order received quickly just the marshmallow logs split shame though well packaged may be too tight otherwise I am a fan of the products!!!
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Marie-Helene L.
Rating: 4 out of 5
following a purchase from 18/12/2023
no comment
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Olivier L.
Rating: 4 out of 5
following a purchase from 01/12/2023
Very good site. Original products and delivery is on time and the products are well protected.
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Olga V.
Rating: 4 out of 5
following a purchase from 20/11/2023
everything was perfect except the three boxes of Neapolitan chocolates of different tastes that arrived very moved with the typical dust that remains in the chocolate when it is loose in the box. thank you very much.
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Sandra G.
Rating: 4 out of 5
following a purchase from 24/11/2023
It took me a long time to place an order on the site, but I was not disappointed with my items.
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Bernard G.
Rating: 4 out of 5
following a purchase from 24/11/2023
Fast and accurate delivery. On the other hand, the salted "advent calendar" is rather average...
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Gwenaelle G.
Rating: 4 out of 5
following a purchase from 24/11/2023
Very nice gift basket. Too bad the Christmas chocolate bars are broken.
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