Customer reviews of Le Comptoir de Mathilde

H

helder F.

Rating: 4 out of 5

Published on 25/11/2022 à 13h24 following a purchase from 19/11/2022

Very good

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Valérie D.

Rating: 4 out of 5

Published on 16/11/2022 à 10h18 following a purchase from 05/11/2022

Good choices on the site

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C

Célia B.

Rating: 4 out of 5

Published on 21/10/2022 à 13h53 following a purchase from 14/10/2022

Not yet open

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Eva L.

Rating: 4 out of 5

Published on 20/09/2022 à 15h35 following a purchase from 12/09/2022

Clear, simple, attractive Very good

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Marguerite D.

Rating: 4 out of 5

Published on 15/07/2022 à 08h41 following a purchase from 05/07/2022

Very good

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B

Beatrix R.

Rating: 4 out of 5

Published on 24/06/2022 à 16h23 following a purchase from 20/06/2022

Clear for the order. Fast delivery with no problems.

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Marie-Cécile D.

Rating: 4 out of 5

Published on 17/06/2022 à 12h58 following a purchase from 08/06/2022

Very well packaged.... well protected from the heat And received very quickly Bravo and thank you The tasting is for this Sunday

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NORA C.

Rating: 4 out of 5

Published on 09/06/2022 à 17h11 following a purchase from 30/05/2022

Practical, interactive site

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laurie H.

Rating: 4 out of 5

Published on 31/05/2022 à 17h42 following a purchase from 20/05/2022

The part to improve would be the customer service after ordering. Before ordering, I sent an e-mail with a question about a product, saying that I'd be ordering soon, and they replied within 10 minutes. Then, when I opened my parcel, I noticed a broken product, so I contacted customer service at the same e-mail address on Wednesday 25th at 1.57pm, and to date Tuesday 31st at 5.40pm there's been no reply... I don't think that's very cool. However for the rest of the order, absolutely not disappointed super products, special packaging perfect cold I did not expect it's great for the product during transport and even after, and delivery at the top

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Stéphanie S.

Rating: 4 out of 5

Published on 26/05/2022 à 17h56 following a purchase from 15/05/2022

Very careful packaging for delivery - real anticipation of "shocks" or other hazardous handling- Good products -.

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mélanie L.

Rating: 4 out of 5

Published on 04/05/2022 à 21h14 following a purchase from 13/04/2022

Satisfied!!!

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Pierre B.

Rating: 4 out of 5

Published on 21/04/2022 à 20h01 following a purchase from 10/04/2022

Excellent after-sales service; chocolate bunny arrived broken despite all the precautions taken by Le comptoir de Mathilde. We can't blame them for not doing everything possible to ensure that their Easter bunny arrived whole, but the carrier must not have been very careful with the package. But that's not up to Comptoir de Mathilde.
Comptoir de Mathilde sent me back the same bunny, this time in one piece, without asking me any more questions, simply by sending an e-mail with a photo. A much appreciated after-sales service.

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iréne P.

Rating: 4 out of 5

Published on 09/04/2022 à 18h36 following a purchase from 03/04/2022

fine, but the chocoatcazssé

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serge C.

Rating: 4 out of 5

Published on 01/04/2022 à 18h07 following a purchase from 24/03/2022

Easily accessible site consultation, perhaps a little more detail on the composition of the pack would be desirable

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Acheteur vérifié

Rating: 4 out of 5

Published on 16/03/2022 à 14h01 following a purchase from 10/03/2022

Some products were damaged (torn cardboard), which is a shame when it comes to gifts...

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Acheteur vérifié

Rating: 4 out of 5

Published on 13/02/2022 à 21h42 following a purchase from 07/02/2022

Good delivery time and follow-up

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Acheteur vérifié

Rating: 4 out of 5

Published on 09/02/2022 à 18h30 following a purchase from 01/02/2022

I don't understand why you can't get free delivery at the store. Instead, you have to pay a delivery fee to have it delivered to your home.

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Acheteur vérifié

Rating: 4 out of 5

Published on 01/02/2022 à 15h57 following a purchase from 26/01/2022

nothing to report

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Acheteur vérifié

Rating: 4 out of 5

Published on 25/01/2022 à 18h17 following a purchase from 17/01/2022

The only downside is the delivery charge, which is a shame, as it doesn't encourage people to order, otherwise there's nothing to say.

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Acheteur vérifié

Rating: 4 out of 5

Published on 15/01/2022 à 14h58 following a purchase from 11/01/2022

Excellent products. Only downside: products and shipping costs knives.

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Acheteur vérifié

Rating: 4 out of 5

Published on 29/12/2021 à 18h41 following a purchase from 18/12/2021

the site is easy to use

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Acheteur vérifié

Rating: 4 out of 5

Published on 24/12/2021 à 15h56 following a purchase from 13/12/2021

Fast delivery, well packaged items, but very high shipping costs if the order is under 60€.

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Acheteur vérifié

Rating: 4 out of 5

Published on 21/12/2021 à 17h07 following a purchase from 15/12/2021

Order received quickly, items extremely well protected in the parcel. Too bad about the chocolate bar, which had to be broken before shipping... I hope these little treats do the trick!

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Acheteur vérifié

Rating: 4 out of 5

Published on 21/12/2021 à 16h38 following a purchase from 11/12/2021

Very good salt

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Acheteur vérifié

Rating: 4 out of 5

Published on 21/12/2021 à 11h42 following a purchase from 26/11/2021

choice, fast shipping, good price with special offer

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Acheteur vérifié

Rating: 4 out of 5

Published on 18/12/2021 à 11h21 following a purchase from 11/12/2021

Very good site, easy to order and delivered fairly quickly. However, one of the jars of baba au rhum opened during the journey, completely emptying itself of all the rum syrup inside.
Fortunately, the parcel was well made and the products particularly well packaged, so nothing else was damaged, but for this jar, which should have been offered at Christmas, it's ruined!
Still very good overall.

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Acheteur vérifié

Rating: 4 out of 5

Published on 12/12/2021 à 19h55 following a purchase from 02/12/2021

I know your products well and am never disappointed but...!!!! I was entitled to a promo code for my birthday but the product was out of stock so a slight disappointment!!!!

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Acheteur vérifié

Rating: 4 out of 5

Published on 12/12/2021 à 14h18 following a purchase from 27/11/2021

Nice site, but delivery takes a long time ... 13 days to receive an advent calendar!

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Acheteur vérifié

Rating: 4 out of 5

Published on 11/12/2021 à 14h56 following a purchase from 30/11/2021

Fast delivery

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Acheteur vérifié

Rating: 4 out of 5

Published on 09/12/2021 à 15h47 following a purchase from 30/11/2021

Plenty of choice, too bad everything was out of stock.

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Acheteur vérifié

Rating: 4 out of 5

Published on 09/12/2021 à 09h52 following a purchase from 26/11/2021

Package very well packed, but unfortunately several cardboard boxes arrived torn (but the products were in good condition).

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Acheteur vérifié

Rating: 4 out of 5

Published on 08/12/2021 à 17h08 following a purchase from 29/11/2021

The products are good, but delivery takes a long time. We need more manpower to prepare the parcels so that they don't take 2 weeks to arrive.

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Acheteur vérifié

Rating: 4 out of 5

Published on 08/12/2021 à 16h49 following a purchase from 26/11/2021

Everything is fine, but shipping costs are very high.

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Acheteur vérifié

Rating: 4 out of 5

Published on 08/12/2021 à 16h42 following a purchase from 26/11/2021

Quick delivery and well-protected products.

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Acheteur vérifié

Rating: 4 out of 5

Published on 08/12/2021 à 16h14 following a purchase from 26/11/2021

Just be aware that liqueurs are composed mainly of water and are 12% alcohol.

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Acheteur vérifié

Rating: 4 out of 5

Published on 07/12/2021 à 19h15 following a purchase from 26/11/2021

Delivery a little longer than expected Pleasant site to visit

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Acheteur vérifié

Rating: 4 out of 5

Published on 06/12/2021 à 20h45 following a purchase from 25/11/2021

Good site, happy with customer service.

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Acheteur vérifié

Rating: 4 out of 5

Published on 06/12/2021 à 14h56 following a purchase from 23/11/2021

Delicious products. Ordered arrived quickly and well packaged. Having ordered for nearly €90, a free product was offered: a small milk chocolate with mini marshmallows on top... Not good!

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Acheteur vérifié

Rating: 4 out of 5

Published on 05/12/2021 à 07h13 following a purchase from 26/11/2021

A small problem with the shipment tracking, the parcel was not given to the carrier even though I had an e-mail telling me that the parcel was being delivered, no return from customer service following my e-mail, the parcel arrived 3 days later....

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Acheteur vérifié

Rating: 4 out of 5

Published on 04/12/2021 à 14h42 following a purchase from 26/11/2021

I placed an order for more than 100€ on the internet and the week before 50€ in store. No commercial gesture or leaflet in my order, no loyalty card. It's a shame, I'd go elsewhere.

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