Customer reviews of Le Comptoir de Mathilde

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Acheteur vérifié

Rating: 4 out of 5

Published on 12/03/2021 à 22h19 following a purchase from 02/03/2021

Good It's a shame we don't have the text as a souvenir When you give a gift, it's only the person who receives it. I would have liked to keep it as a souvenir.

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Acheteur vérifié

Rating: 4 out of 5

Published on 05/03/2021 à 22h51 following a purchase from 27/02/2021

Delivery charges a little expensive but products excellent

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Acheteur vérifié

Rating: 4 out of 5

Published on 03/03/2021 à 17h55 following a purchase from 23/02/2021

Delivered in good condition, very well packaged

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Acheteur vérifié

Rating: 4 out of 5

Published on 24/02/2021 à 16h35 following a purchase from 04/02/2021

Optimal packaging: your jars won't break on the road!

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Acheteur vérifié

Rating: 4 out of 5

Published on 23/02/2021 à 20h33 following a purchase from 09/02/2021

well

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Acheteur vérifié

Rating: 4 out of 5

Published on 23/02/2021 à 15h09 following a purchase from 05/02/2021

The chocolate arrived broken.

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Acheteur vérifié

Rating: 4 out of 5

Published on 12/02/2021 à 12h38 following a purchase from 30/01/2021

Very good products

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Acheteur vérifié

Rating: 4 out of 5

Published on 08/02/2021 à 11h30 following a purchase from 29/01/2021

Very good products, fast shipping but still a huge box and tons of packaging...so yes the order arrives intact but there is really too much packaging!

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Acheteur vérifié

Rating: 4 out of 5

Published on 06/02/2021 à 15h28 following a purchase from 30/01/2021

Quite satisfied despite product error Ordered hazelnut white received coconut white

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Acheteur vérifié

Rating: 4 out of 5

Published on 03/02/2021 à 18h32 following a purchase from 24/01/2021

Too bad you can't see directly on the product list pages which products are in stock and which aren't.

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Acheteur vérifié

Rating: 4 out of 5

Published on 03/02/2021 à 07h01 following a purchase from 21/01/2021

expensive delivery charges

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Acheteur vérifié

Rating: 4 out of 5

Published on 01/02/2021 à 22h20 following a purchase from 15/01/2021

Very good products but the gifts were missing, I'm waiting for a reply from customer service. Excellent spread

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Acheteur vérifié

Rating: 4 out of 5

Published on 29/01/2021 à 22h35 following a purchase from 21/01/2021

The site is very good, the delivery arrived very very quickly. Very happy with my order. Except the shipping costs a little expensive.

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Acheteur vérifié

Rating: 4 out of 5

Published on 26/01/2021 à 20h54 following a purchase from 20/01/2021

Very good site.

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Acheteur vérifié

Rating: 4 out of 5

Published on 26/01/2021 à 15h48 following a purchase from 20/01/2021

Fast delivery

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Acheteur vérifié

Rating: 4 out of 5

Published on 18/01/2021 à 20h32 following a purchase from 26/11/2020

The site isn't always super-easy to use, with a few misplaced tags.

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Acheteur vérifié

Rating: 4 out of 5

Published on 14/01/2021 à 17h39 following a purchase from 04/12/2020

Order received rather quickly for a Christmas period (10 days approx.) but I have to withdraw a star because a product was replaced without asking my opinion and even without warning me...
I'm also taking off one star for the 3 reminders (and 2 weeks later) to customer service before getting a return... but I'm adding the 4th star for the new shipment as compensation.

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Acheteur vérifié

Rating: 4 out of 5

Published on 12/01/2021 à 17h07 following a purchase from 04/01/2021

nice site

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Acheteur vérifié

Rating: 4 out of 5

Published on 08/01/2021 à 12h22 following a purchase from 30/12/2020

Very good products. Fast shipping. I didn't give it 5 stars because of the shipping costs, which I think are too high.

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Acheteur vérifié

Rating: 4 out of 5

Published on 06/01/2021 à 09h51 following a purchase from 19/12/2020

I love comptoir de mathilde products

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Acheteur vérifié

Rating: 4 out of 5

Published on 06/01/2021 à 00h48 following a purchase from 29/12/2020

Navigation on the site is pleasant and easy, the site is clear and pretty. The order and delivery went well. The products were very well packaged so there was no risk of breakage. The only small negative point was the large number of out-of-stock products...

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Acheteur vérifié

Rating: 4 out of 5

Published on 05/01/2021 à 22h49 following a purchase from 22/12/2020

Very good product. Although the product was very well protected in the parcel, the carton was damaged.

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Acheteur vérifié

Rating: 4 out of 5

Published on 28/12/2020 à 06h17 following a purchase from 04/12/2020

Very good product, reception well packaged, but it remains a little expensive now that black friday is over ... Lower your prices so I can order again!

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Acheteur vérifié

Rating: 4 out of 5

Published on 27/12/2020 à 22h58 following a purchase from 16/12/2020

Varied choice of gifts. Slight difficulty in understanding how to have a gift delivered without the receiver receiving the bill paid by the giver... But we're getting there: the wording "my address" needs to be rectified. All that's needed is a better distinction between who pays (is billed) and who is the recipient (is delivered). Otherwise very good service and very good products! Thank you very much!

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Acheteur vérifié

Rating: 4 out of 5

Published on 26/12/2020 à 22h12 following a purchase from 09/12/2020

without comment. Fine

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Acheteur vérifié

Rating: 4 out of 5

Published on 26/12/2020 à 18h59 following a purchase from 17/12/2020

fast delivery and well-packaged

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Acheteur vérifié

Rating: 4 out of 5

Published on 25/12/2020 à 22h52 following a purchase from 14/12/2020

I had trouble validating my order during black friday. Probably due to site saturation, which needs to be reviewed.

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Acheteur vérifié

Rating: 4 out of 5

Published on 25/12/2020 à 21h30 following a purchase from 16/12/2020

Disappointed not to have found the articles in real stores as before, but the sending was neat and fast. No breakage and received before Christmas

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Acheteur vérifié

Rating: 4 out of 5

Published on 25/12/2020 à 20h50 following a purchase from 10/12/2020

Satisfied by the delay, not yet tasted

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Acheteur vérifié

Rating: 4 out of 5

Published on 22/12/2020 à 13h56 following a purchase from 04/12/2020

Very well prepared and quality parcel, but really long delay. Fortunately everything arrived on time.

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Acheteur vérifié

Rating: 4 out of 5

Published on 21/12/2020 à 07h45 following a purchase from 12/12/2020

Order received on time but not respected

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Acheteur vérifié

Rating: 4 out of 5

Published on 20/12/2020 à 14h40 following a purchase from 04/12/2020

Order very well packed! I was delighted, everything was packed one by one. On the other hand, during black friday it was complicated to see and validate the basket, the site had "beug", which generated a double payment for me. Reactivity of customer service was a bit long (15 days to get the refund) But everything ended well because I received my refund.

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Acheteur vérifié

Rating: 4 out of 5

Published on 18/12/2020 à 23h04 following a purchase from 04/12/2020

The prices are very expensive! I always wait for special offers to order, otherwise it's way too expensive for me.

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Acheteur vérifié

Rating: 4 out of 5

Published on 18/12/2020 à 20h26 following a purchase from 05/12/2020

The order was delivered fairly quickly and was complete with quality products. The only downside was that one of the box lids was completely torn, which is a shame when you're giving it as a gift.

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Acheteur vérifié

Rating: 4 out of 5

Published on 18/12/2020 à 20h25 following a purchase from 08/12/2020

I am very satisfied with my order.
The only downside would be concerning the tracking of the order at the outset where it is very difficult to know where the order is. I only had access to the tracking 8 days after the day of payment, but after that I had access to the tracking and everything went smoothly.

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Acheteur vérifié

Rating: 4 out of 5

Published on 18/12/2020 à 19h05 following a purchase from 06/12/2020

Lots of nice products, good ideas. Products well packaged, but processing time a little long (over a week for shipping), perhaps due to the Christmas period.

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Acheteur vérifié

Rating: 4 out of 5

Published on 18/12/2020 à 18h18 following a purchase from 04/12/2020

Very good discovery! The delivery time was a bit long (about 2 weeks) but that's understandable during the holiday season.

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Acheteur vérifié

Rating: 4 out of 5

Published on 18/12/2020 à 17h30 following a purchase from 04/12/2020

The delivery time was long and customer service didn't reply to my email, but the products arrived very well and I'm very satisfied.

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Acheteur vérifié

Rating: 4 out of 5

Published on 17/12/2020 à 09h23 following a purchase from 04/12/2020

Too bad the website is very slow, otherwise excellent products and good quality.

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Acheteur vérifié

Rating: 4 out of 5

Published on 17/12/2020 à 09h18 following a purchase from 05/12/2020

I haven't seen the parcel, I think it arrived in good condition!

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