★★★★★
based on 6087 reviews published
Latest customer reviews
Order placed on 27/11 and delivered on 8/12....(for an advent calendar)
Intuitive, easy-to-access site
Delivery on time
Good follow-up
Muy buena
All the chocolates were broken
Order received, Christmas present! Received super fast.
Package arrived in perfect condition Products are very, very well protected Nothing to complain about
Real inconsistencies between the communication tools available, giving a VERY poor impression of shipment tracking.
Plenty of choice, too bad everything was out of stock.
I already knew the brand (which I love) but I needed to place an order on the site for the first time and everything arrived superbly packaged, with no risk of it being damaged in transit. Perfect for heavy glass packaging in particular.
Delivery tracking information could be improved. It's hard to know if your parcel is being prepared, and there's no information on the expected delivery date...
Order placed on November 27 and received on December 8. For an advent calendar, this makes no sense... The delivery method should be reviewed to ensure greater satisfaction. Otherwise, the dishes are well packaged and received in good condition.
Disappointed a bit I received a broken item
Very satisfied with my order, fast delivery. Some items were missing but customer service was very responsive and I received the rest quickly.
Package very well packed, but unfortunately several cardboard boxes arrived torn (but the products were in good condition).
Delivery on time. Products well packaged and protected.
I'm still waiting for a reply to the complaint e-mail sent to customer service on 02/12 for an order placed on 24/11 and still not received. It finally arrived on 07. Customer service non-existent, much more active on social networks responding to comments on sponsored publications.
The site is rather well done, but at the order level I am disappointed ... it was written that from 80e I will have a gift but nothing in the box, advent calendar not at all up to the price even marked down!!! moreover nobody answered me when I sent a Messenger to your team it lacks seriousness
A complete, pleasant and easy-to-navigate site. Quality products, really well protected for shipping. Would recommend.
Very easy to order. Excellent packaging, no risk of broken jars. Colissimo delivery: very good, because if you're away you know you can ask for home delivery again, or just go and pick up the parcel at the post office. I can't evaluate the products because I haven't eaten them yet.
Fast shipping
Very careful and secure shipment to ensure no breakage, it's great. We can't wait to try the products.
An item arrived damaged and I have no response from the customer service department I contacted for an exchange. I'm very disappointed. I love your products but I can't offer damaged packaging.
Make it easy to order with a variety and choice of products
The products are good, but delivery takes a long time. We need more manpower to prepare the parcels so that they don't take 2 weeks to arrive.
The order (during black friday) went well, delivery a little slow, but as expected.
Good products. A small problem with the preparation of the order: check that the jars are well sealed before dispatch. One jar of honey was not sealed and leaked into the parcel.
Everything is fine, but shipping costs are very high.
Quick delivery and well-protected products.
Very good except that I haven't received the franchouillard box set, I've sent you an e-mail but no reply so far.
Just be aware that liqueurs are composed mainly of water and are 12% alcohol.
Very good
Parcel arrived safely and on time. Products were well protected
I know the products well, having bought them in the store. However, on the internet I was very disappointed because all the chocolate bars arrived broken. 3 of them might be ok because there aren't too many breaks, but one is completely broken and the other is split all the way through. Not great for gifts... The packaging needs to be stronger....
Very good chocolate, perfect delivery, only problem the 3 boxes of chocolates to break arrived already broken and for a gift it's unpleasant, for the other items everything was perfect.
Fast delivery, the jars are very well protected. I contacted customer service via messenger and they were really quick to respond.
Super well packed and no breakages. Delivery on time. Can't wait to taste everything.
Super order well packaged, nice product fast shipping
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