/10
★★★★★
based on 4749 reviews published
★★★★★
based on 4749 reviews published
Latest customer reviews
5
/5
★★★★★
Excellent
Acheteur Vérifié
purchased on 08/01/2021
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4
/5
★★★★☆
The site isn't always super-easy to use, with a few misplaced tags.
Acheteur Vérifié
purchased on 26/11/2020
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5
/5
★★★★★
Easy-to-navigate site
Acheteur Vérifié
purchased on 11/01/2021
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5
/5
★★★★★
.....
Acheteur Vérifié
purchased on 11/01/2021
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5
/5
★★★★★
Very easy
Acheteur Vérifié
purchased on 07/01/2021
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5
/5
★★★★★
Extremely well-protected parcels and products, fast delivery
Acheteur Vérifié
purchased on 10/01/2021
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5
/5
★★★★★
Perfect as usual, thank you for your products
Acheteur Vérifié
purchased on 03/01/2021
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5
/5
★★★★★
Compliant products and careful packaging
Acheteur Vérifié
purchased on 11/01/2021
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4
/5
★★★★☆
Order received rather quickly for a Christmas period (10 days approx.) but I have to withdraw a star because a product was replaced without asking my opinion and even without warning me...
I'm also taking off one star for the 3 reminders (and 2 weeks later) to customer service before getting a return... but I'm adding the 4th star for the new shipment as compensation.
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Order shipped quickly, products are well packaged, I recommend this site.
Acheteur Vérifié
purchased on 06/01/2021
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5
/5
★★★★★
Perfect
Acheteur Vérifié
purchased on 06/01/2021
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5
/5
★★★★★
Good selection, quality products
Acheteur Vérifié
purchased on 06/01/2021
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5
/5
★★★★★
Super service
Acheteur Vérifié
purchased on 05/01/2021
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1
/5
★☆☆☆☆
Order placed at the very beginning of December: as of December 27 I had still received nothing: no goods, no refund, no reply to my multiple emails (the first sent on December 5 to alert me to the problem). And yet things had started well: the shipment was made very quickly. But because the packaging was too light, one of the jars broke during shipment and spilled into the coli. It happens. It's easily rectified. But my multiple attempts to contact customer service (via email three times, via the online form and via the paypal form) went unanswered for over three weeks. Yes, conditions are difficult between the confinement and the overwhelmed post office. But that doesn't excuse everything.
It's not right that, by the very admission of the person in charge of responding to negative reviews on this site, the phone rings in a vacuum (at the very least you could invest in an answering machine), nor that emails to customer service and requests for refunds go unanswered for several weeks. Especially when, at the same time, the person in charge of Instagram finds the time to answer without offering any concrete help: referring me to customer service, which doesn't answer! There's a problem of priority, and customer service isn't adapted to sales volumes. This is the company's choice, and it's the customers who are unlucky enough to have a problem (and the poor, overworked employee, apparently the only one in charge of customer service) who suffer. Other online sales sites, more respectful of the customer, choose to limit their sales when they know they won't be able to insure beyond a certain volume. Having had the good idea of using paypal, I was able to appeal to them to be reimbursed in full. It would have been nice if the comptoir de mathilde had responded to the paypal procedure in order to speed up the refund rather than ignoring it completely and letting the deadline expire: this shows how little esteem they have for the dissatisfied customer, especially if they haven't made their dissatisfaction public.
There's no point in replying to this notice, especially if it's to publish my surname, which avis-verifies will have taken care to edit in the reply, or worse, as I've also seen, my e-mail address. As mentioned above, I was finally reimbursed and my opinion is made.
Acheteur Vérifié
purchased on 02/12/2020
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5
/5
★★★★★
Fine
Acheteur Vérifié
purchased on 04/01/2021
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5
/5
★★★★★
We have just discovered this site. Fast delivery. We are very satisfied
Acheteur Vérifié
purchased on 01/01/2021
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5
/5
★★★★★
A very responsive and commercial team
Acheteur Vérifié
purchased on 05/01/2021
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4
/5
★★★★☆
Nice site
Acheteur Vérifié
purchased on 04/01/2021
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5
/5
★★★★★
Fast service in general, nice products.
After the holidays, many products were unfortunately missing. A little expensive shipping costs for small packages.
Acheteur Vérifié
purchased on 05/01/2021
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5
/5
★★★★★
Delighted with my delivery! Parcel delivered on time, very well packaged, now all I have to do is taste it 🙂
Acheteur Vérifié
purchased on 04/01/2021
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5
/5
★★★★★
Very good, very nice site.
Acheteur Vérifié
purchased on 18/12/2020
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3
/5
★★★☆☆
Order arrived promptly and very well packaged; shipping cost much too high, too bad. What's more, I was sure I'd chosen another, more convenient relay point, but I was delivered to a post office and that's the one written in the order. How odd.
Acheteur Vérifié
purchased on 26/12/2020
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5
/5
★★★★★
Very good!
Acheteur Vérifié
purchased on 30/12/2020
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5
/5
★★★★★
Perfect, fast delivery, well packaged product
Acheteur Vérifié
purchased on 02/01/2021
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5
/5
★★★★★
Super-fast, super-careful delivery! Spreads to die for!
Acheteur Vérifié
purchased on 31/12/2020
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5
/5
★★★★★
Perfect from start to finish and super tasty!
Acheteur Vérifié
purchased on 30/12/2020
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5
/5
★★★★★
I love it, great product
Acheteur Vérifié
purchased on 26/12/2020
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4
/5
★★★★☆
Very good products. Fast shipping. I didn't give it 5 stars because of the shipping costs, which I think are too high.
Acheteur Vérifié
purchased on 30/12/2020
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5
/5
★★★★★
All the steps, see the products, order, and be delivered quickly. No complaints. Impeccable.
Acheteur Vérifié
purchased on 28/12/2020
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5
/5
★★★★★
It's just a marvel in every way, I highly recommend it! Enjoy!
Acheteur Vérifié
purchased on 27/12/2020
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