/10
★★★★★
based on 4749 reviews published
★★★★★
based on 4749 reviews published
Latest customer reviews
1
/5
★☆☆☆☆
My order arrived incomplete: 3 ORGANIC dried tomato and goat's cheese spreads are missing. There were supposed to be 4 and there are only 3. What's more, 1 out of 2 dried tomato and porcini delights arrived already opened and soiled the rest of the jars as everything was packed together. I sent an email to your customer service department on December 14th with photos and I haven't heard anything. I must admit I'm rather disappointed... Given that Christmas is coming up, I had to go and buy the 4 missing and damaged products in the store, without benefiting from the Black Friday discount on my initial order. I expect a return and refund from you as soon as possible, as well as a commercial gesture given the inconvenience caused.
Acheteur Vérifié
purchased on 04/12/2020
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Answer from Le Comptoir de Mathilde
Hello Mrs MIEGE, First of all, we're very sorry for our preparation error, as we carry out each order manually, without any technology. We're also very sorry for the receipt of your damaged products. We do our best to pack each product individually, but the vagaries of transport can sometimes leave surprises.
I will immediately contact our customer service department so that they can proceed with the refund of your product as a first step. Please accept our deepest apologies for this inconvenience. Have a wonderful day! The whole team also wishes you a wonderful holiday season.
I will immediately contact our customer service department so that they can proceed with the refund of your product as a first step. Please accept our deepest apologies for this inconvenience. Have a wonderful day! The whole team also wishes you a wonderful holiday season.
4
/5
★★★★☆
The order was delivered fairly quickly and was complete with quality products. The only downside was that one of the box lids was completely torn, which is a shame when you're giving it as a gift.
Acheteur Vérifié
purchased on 05/12/2020
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4
/5
★★★★☆
I am very satisfied with my order.
The only downside would be concerning the tracking of the order at the outset where it is very difficult to know where the order is. I only had access to the tracking 8 days after the day of payment, but after that I had access to the tracking and everything went smoothly.
Acheteur Vérifié
purchased on 08/12/2020
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5
/5
★★★★★
Very nice box, and the products look appetizing
Acheteur Vérifié
purchased on 06/12/2020
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3
/5
★★★☆☆
Good products. However, I was very disappointed when I tried to order the items I had spotted on Black Friday. These products were no longer on sale and reappeared the next day ... ! Not very commercial.
Acheteur Vérifié
purchased on 05/12/2020
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1
/5
★☆☆☆☆
Terms and conditions are not detailed enough
Acheteur Vérifié
purchased on 04/12/2020
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Answer from Le Comptoir de Mathilde
Hello Mrs SERGENT, Could you please tell me what "modalities" you are talking about? Thank you in advance, Sincerely, The Comptoir de Mathilde team
4
/5
★★★★☆
Lots of nice products, good ideas. Products well packaged, but processing time a little long (over a week for shipping), perhaps due to the Christmas period.
Acheteur Vérifié
purchased on 06/12/2020
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5
/5
★★★★★
Very fast delivery, excellent!
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Products very well packaged for transport.
Acheteur Vérifié
purchased on 04/12/2020
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4
/5
★★★★☆
Very good discovery! The delivery time was a bit long (about 2 weeks) but that's understandable during the holiday season.
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Acheteur Vérifié
purchased on 05/12/2020
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5
/5
★★★★★
Perfect
Acheteur Vérifié
purchased on 10/12/2020
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4
/5
★★★★☆
The delivery time was long and customer service didn't reply to my email, but the products arrived very well and I'm very satisfied.
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Soddisfatto sotto ogni punto di vista: acquisto e consegna. Grazie
Acheteur Vérifié
purchased on 04/12/2020
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1
/5
★☆☆☆☆
Changes the products in my order due to stock levels without notifying me or asking for my consent.
Acheteur Vérifié
purchased on 04/12/2020
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Answer from Le Comptoir de Mathilde
Hello Mrs DERUFFE, We have tried to respond as quickly as possible for the shipment of your package. We are sorry that this replacement does not meet your taste expectations. The whole team wishes you a wonderful holiday season!
2
/5
★★☆☆☆
Order arrived with the basket broken and a package opened and crushed I will have to find a solution quickly because at the base it was a complete order to make a basket for Christmas but without basket it is complicated.
Acheteur Vérifié
purchased on 04/12/2020
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Answer from Le Comptoir de Mathilde
Hello Mrs DARAGON, We're very sorry about the broken products when your parcel arrived. Have you been able to contact our customer service so that they can ship the damaged products? Thank you in advance for your reply. Have a nice day, The Comptoir de Mathilde team.
5
/5
★★★★★
Top shipping and delivery. The products are very well packaged, no problem!
Acheteur Vérifié
purchased on 04/12/2020
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3
/5
★★★☆☆
2/3 bug nothing really annoying on the site but it goes in the background 🙂
Acheteur Vérifié
purchased on 04/12/2020
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2
/5
★★☆☆☆
1. Incorrect surname. 2. Item left on front door, not hand-delivered. 3. An item was replaced by another without my knowledge. 4. Never buy from you again.
Acheteur Vérifié
purchased on 04/12/2020
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Answer from Le Comptoir de Mathilde
Hello Mr LORENT, Here are a few points to answer your questions: 1. The incorrect name is not ours. It's the one you entered in your customer account. 2. This is not normal! Our carrier normally has to sign for each parcel. This is unacceptable and we are making a note of it so that we can pass on the information to La Poste. 3. Concerning the replaced product, we have tried to provide a response that is as quick as possible for the shipment of your package. We are sorry that this replacement does not meet your taste expectations. 4. We understand your dissatisfaction and are truly sorry. We hope that you will have the opportunity to discover our delicacies in another context. The whole team wishes you a wonderful holiday season!
5
/5
★★★★★
Very good products as well as perfect reception very well packaged products
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Easy navigation, excellent order tracking, top packaging.
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Complete site, pleasant to visit. Very fast delivery, order conformed to my expectations, without error and very well packaged. I highly recommend
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Website easy to access, fast delivery, order respected and yet many items, very very well packaged! Highly recommend!
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Well packaged
Acheteur Vérifié
purchased on 05/12/2020
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5
/5
★★★★★
Fast, careful delivery
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Order delivered within a short time, goods carefully packed and well protected. Arrived safely, very satisfied with the service. Would recommend.
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Fast order and delivery with no unpleasant surprises
Acheteur Vérifié
purchased on 05/12/2020
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5
/5
★★★★★
Very well-presented site, which helps you choose the right products
Acheteur Vérifié
purchased on 05/12/2020
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5
/5
★★★★★
Very nice site. It is very appealing.
Acheteur Vérifié
purchased on 04/12/2020
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4
/5
★★★★☆
Too bad the website is very slow, otherwise excellent products and good quality.
Acheteur Vérifié
purchased on 04/12/2020
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