/10
★★★★★
based on 4805 reviews published
★★★★★
based on 4805 reviews published
Latest customer reviews
5
/5
★★★★★
Very efficient service. delicious and original products. the rum babas with a scoop of vanilla ice cream were a hit!
Acheteur Vérifié
purchased on 14/12/2020
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5
/5
★★★★★
We first came across Les Comptoirs de Mathilde when we were on vacation, and we liked the wide range and the different tastes. A quick response to orders, quality products that are always a pleasure to eat.
Acheteur Vérifié
purchased on 06/12/2020
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5
/5
★★★★★
Fast delivery even before the holidays, products as expected
Acheteur Vérifié
purchased on 18/12/2020
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5
/5
★★★★★
From ordering to delivery for a gift, everything went smoothly. I recommend
Acheteur Vérifié
purchased on 16/12/2020
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5
/5
★★★★★
Quality products, a little late for delivery but that's normal at Christmas time. The person in contact on Insta was very kind and responsive, thank you!
Acheteur Vérifié
purchased on 10/12/2020
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2
/5
★★☆☆☆
No news of my order since its return to the store.
Acheteur Vérifié
purchased on 04/11/2020
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5
/5
★★★★★
Fast and efficient order. Well packed parcel. Would recommend.
Acheteur Vérifié
purchased on 05/12/2020
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5
/5
★★★★★
Not tasted yet, because Christmas gifts, top packaging all products are well protected for transport.
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Perfect!
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Super everything is well categorized
Acheteur Vérifié
purchased on 04/12/2020
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4
/5
★★★★☆
Very well prepared and quality parcel, but really long delay. Fortunately everything arrived on time.
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Good product.
Acheteur Vérifié
purchased on 10/12/2020
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5
/5
★★★★★
Well received and very good
Acheteur Vérifié
purchased on 04/12/2020
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4
/5
★★★★☆
Order received on time but not respected
Acheteur Vérifié
purchased on 12/12/2020
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5
/5
★★★★★
Very good service
Acheteur Vérifié
purchased on 07/12/2020
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4
/5
★★★★☆
Order very well packed! I was delighted, everything was packed one by one. On the other hand, during black friday it was complicated to see and validate the basket, the site had "beug", which generated a double payment for me. Reactivity of customer service was a bit long (15 days to get the refund) But everything ended well because I received my refund.
Acheteur Vérifié
purchased on 04/12/2020
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1
/5
★☆☆☆☆
4 advent calendar orders. 2 received: very good 2 not received: catastrophic after-sales service: - several e-mails sent, few replies: check with the post office - telephone: no reply - visit to the store: can't do anything for me
Acheteur Vérifié
purchased on 23/11/2020
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Answer from Le Comptoir de Mathilde
Hello Mr PARI, In order to be able to follow up on your complaint, would it be possible for you to give us your order numbers please? Because on the order "40535" we only see one calendar. Thank you very much in advance for your reply, The Comptoir de Mathilde team
5
/5
★★★★★
Very ergonomic site, easy to view products and place orders.
Delivery packaging very well optimized in terms of volume.
Fast and efficient delivery.
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
I had a problem with my order and the customer service was particularly efficient. Thanks to them!!!
Acheteur Vérifié
purchased on 08/12/2020
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5
/5
★★★★★
Everything was very well packaged, so top notch. And I already know the products, which are absolutely delicious!
Acheteur Vérifié
purchased on 04/12/2020
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3
/5
★★★☆☆
Lots of Black Friday bugs and long shipping times
Acheteur Vérifié
purchased on 04/12/2020
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1
/5
★☆☆☆☆
My order was split in two, part of which was sent to my old address and I didn't get my 2 free gifts. I sent several emails, the first of which was over a month old, and I haven't had any reply.
Acheteur Vérifié
purchased on 02/11/2020
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Answer from Le Comptoir de Mathilde
Hello Mrs COUSIN, We sincerely apologize for your split orders. It must have been a technical error, as we never rewrite your addresses. We do our best to respond as quickly as possible to your requests and calls, and do our best to answer as carefully as possible. We apologize for the length of time this can take. It's a very busy time at the moment, so I'm calling my customer service team again so that they can send you two little treats as soon as possible. It may no longer be the gesture you're expecting, but it's very important to us! Could you please tell me which is your correct address: 22 or 25? Thank you very much in advance, Sincerely, The Comptoir de Mathilde team
5
/5
★★★★★
For an order placed in the middle of December, with the pandemic and the number of orders the retailer was able to receive, I found the delivery time to be very good. The quality of the individual packaging for each product ordered was perfect, and I'd definitely recommend it!
Acheteur Vérifié
purchased on 04/12/2020
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4
/5
★★★★☆
The prices are very expensive! I always wait for special offers to order, otherwise it's way too expensive for me.
Acheteur Vérifié
purchased on 04/12/2020
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3
/5
★★★☆☆
Delivery too long, 14 days to receive my items
Acheteur Vérifié
purchased on 04/12/2020
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3
/5
★★★☆☆
Delivery takes too long
Acheteur Vérifié
purchased on 04/12/2020
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1
/5
★☆☆☆☆
My order arrived incomplete: 3 ORGANIC dried tomato and goat's cheese spreads are missing. There were supposed to be 4 and there are only 3. What's more, 1 out of 2 dried tomato and porcini delights arrived already opened and soiled the rest of the jars as everything was packed together. I sent an email to your customer service department on December 14th with photos and I haven't heard anything. I must admit I'm rather disappointed... Given that Christmas is coming up, I had to go and buy the 4 missing and damaged products in the store, without benefiting from the Black Friday discount on my initial order. I expect a return and refund from you as soon as possible, as well as a commercial gesture given the inconvenience caused.
Acheteur Vérifié
purchased on 04/12/2020
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Answer from Le Comptoir de Mathilde
Hello Mrs MIEGE, First of all, we're very sorry for our preparation error, as we carry out each order manually, without any technology. We're also very sorry for the receipt of your damaged products. We do our best to pack each product individually, but the vagaries of transport can sometimes leave surprises.
I will immediately contact our customer service department so that they can proceed with the refund of your product as a first step. Please accept our deepest apologies for this inconvenience. Have a wonderful day! The whole team also wishes you a wonderful holiday season.
I will immediately contact our customer service department so that they can proceed with the refund of your product as a first step. Please accept our deepest apologies for this inconvenience. Have a wonderful day! The whole team also wishes you a wonderful holiday season.
4
/5
★★★★☆
The order was delivered fairly quickly and was complete with quality products. The only downside was that one of the box lids was completely torn, which is a shame when you're giving it as a gift.
Acheteur Vérifié
purchased on 05/12/2020
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4
/5
★★★★☆
I am very satisfied with my order.
The only downside would be concerning the tracking of the order at the outset where it is very difficult to know where the order is. I only had access to the tracking 8 days after the day of payment, but after that I had access to the tracking and everything went smoothly.
Acheteur Vérifié
purchased on 08/12/2020
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5
/5
★★★★★
Very nice box, and the products look appetizing
Acheteur Vérifié
purchased on 06/12/2020
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