/10
★★★★★
based on 4748 reviews published
★★★★★
based on 4748 reviews published
Latest customer reviews
5
/5
★★★★★
Very quick and easy
Acheteur Vérifié
purchased on 04/12/2020
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3
/5
★★★☆☆
The chocolate chip was broken when I received the parcel.
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Pam Muy bien, súper cuidados todos los productos
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
As perfect as ever!
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
EXCELLENT PRODUCTS
Acheteur Vérifié
purchased on 04/12/2020
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2
/5
★★☆☆☆
No order tracking, no replies to emails. After 4 calls I managed to get someone on the phone to tell me that my parcel had been lost. Finally, a parcel arrived a few days later, so I don't know which one - the old one, the new one? What's more, a bottle of oil had leaked into the packaging. Too bad! First and last order on your site.
Acheteur Vérifié
purchased on 11/11/2020
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Answer from Le Comptoir de Mathilde
Hello Mrs MOREL, We do our best to respond as quickly as possible to your requests and calls. When you don't get an answer by phone (endless ringing), it means that our colleague is already on the phone. Regarding the processing of your e-mails, we do our best to reply with attention as well, but this can take a long time, so please excuse us. Regarding the tracking of your parcel, normally you should have received a second e-mail for the second shipment with the information to track the parcel? We are sincerely sorry for the bottle of oil that leaked, did it damage your order? Thank you for your answers, Very nice day to you, The team Le Comptoir de Mathilde
3
/5
★★★☆☆
The big jar of baba au rhum arrived leaking due to the strapping on the jar too bad it was the most expensive item in the order with 1 order over 100€ 🙁
Acheteur Vérifié
purchased on 04/12/2020
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4
/5
★★★★☆
Too bad the products are not checked because I have a jar of Baba that leaked (without being broken) . I sent a message but no answer ???
Acheteur Vérifié
purchased on 04/12/2020
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3
/5
★★★☆☆
Hello I will no longer order by collision, 10 days waiting despite our presence, we recovered at the post office, you as far as you are concerned it was very well packaged, but the post must have severely shaken the box, the pasta spread packaging was torn and boxes mathildettes dirty, for a small gift is not top .for what concerns the tasting will have to wait until late December Happy Holidays to you and take care of you.
Acheteur Vérifié
purchased on 04/12/2020
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4
/5
★★★★☆
Fine
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Fast delivery and very well packaged products nothing to complain about
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Glass jars packed with the greatest care. Fast order dispatch.
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Order well packaged and fast
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Very satisfied with the order and delivery
Acheteur Vérifié
purchased on 04/12/2020
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3
/5
★★★☆☆
Packaging problem the packaging was torn
Acheteur Vérifié
purchased on 04/12/2020
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4
/5
★★★★☆
Quick and easy to navigate. The products are well described. Fast delivery and reliable tracking.
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
The delivery time was correct. The goods were very well packaged. Perfect products
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Very satisfied. Lots of gourmet choices for gifts.
Acheteur Vérifié
purchased on 04/12/2020
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2
/5
★★☆☆☆
Too bad, for Christmas, we ordered on the internet for all our family, a nice package approaching a hundred euros, some bars arrived broken, one of the items has been replaced, we wanted to offer chocolate truffles we end up with a chocolate lollipop for children, not top top top! Also, the design of the chocolates to be broken does not correspond with what was proposed on the site. I think it's better to go to the store.
Acheteur Vérifié
purchased on 04/12/2020
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Answer from Le Comptoir de Mathilde
Hello Mrs Lattard, We are very sorry to receive your broken products. We do our best to pack each product individually, but the hazards of transport can sometimes leave surprises. If you wish, we can send you back the products that were broken during transport... Concerning the replacement of your truffles, indeed our team tried its best to bring a quick solution, that could satisfy your taste buds but I'm really sorry that the surprise is not there. For your chocolate to break, could you please indicate the reference? Thank you very much, Very nice day to you, The team Le Comptoir de Mathilde
5
/5
★★★★★
Perfect Excellent
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Very good
Acheteur Vérifié
purchased on 04/12/2020
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4
/5
★★★★☆
Expensive for the quantities!
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
All OK. Packaging well done. Thank you very much.
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Fast delivery. Very careful packaging and protection of products.
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Serious company, very well packaged and protected products, but I haven't had a chance to taste them yet as I'm offering them as gifts.
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
A very varied and clear site, easy to find.
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
I've loved their quality products ever since I discovered them. The only downside is that the prices are too high. Maybe they should consider a loyalty card for their customers.
Acheteur Vérifié
purchased on 04/12/2020
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3
/5
★★★☆☆
The site is good, I was able to find all the products I was looking for. However, the delivery didn't go so well, as several of the chocolate bars arrived broken (especially the white and milk ones). As these are gifts, I'm moderately satisfied.
Acheteur Vérifié
purchased on 04/12/2020
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3
/5
★★★☆☆
I received a broken chocolate box ... impossible to reach customer service by phone and no response by email.
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Fast delivery and careful packaging
Acheteur Vérifié
purchased on 04/12/2020
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