/10
★★★★★
based on 4748 reviews published
★★★★★
based on 4748 reviews published
Latest customer reviews
5
/5
★★★★★
Fast, well-packaged shipment, good tracking
Acheteur Vérifié
purchased on 03/12/2020
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5
/5
★★★★★
Very original, very good products. Well-protected shipment.
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Fast delivery, very well packaged products. Thank you very much!
Acheteur Vérifié
purchased on 28/11/2020
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5
/5
★★★★★
Tip top, received quickly and in perfect condition, thank you very much!
Acheteur Vérifié
purchased on 28/11/2020
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3
/5
★★★☆☆
Quite satisfied, easy to use site and quick receipt of my order. The prices are still high, I ordered thanks to the black friday discounts. Products well packaged in the parcel but the box of chocolate to break was damaged (plastic pierced and drips on the wood ..not very hygienic). And the gift box damaged on the sides (torn).
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Very good
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Well-made site, top delivery
Acheteur Vérifié
purchased on 04/12/2020
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2
/5
★★☆☆☆
Short expiry dates Broken product
Acheteur Vérifié
purchased on 04/12/2020
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Answer from Le Comptoir de Mathilde
Hello Mrs Opigez, First of all, we're really sorry about the damaged product when we received your order! We try to pack each product as carefully as possible to avoid any breakage, but the hazards of transport can sometimes leave surprises. Concerning products with a past date, we are also sorry, it was a preparation error on our part and in no way should we have sent you a product like this.
I suggest you contact our customer service department, who will offer to send you the correct product. We do our utmost to respond as quickly as possible to your requests and calls. We apologize again for this inconvenience. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
I suggest you contact our customer service department, who will offer to send you the correct product. We do our utmost to respond as quickly as possible to your requests and calls. We apologize again for this inconvenience. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
5
/5
★★★★★
Despite COVID restrictions the parcel arrived on time. Thank you
Acheteur Vérifié
purchased on 02/12/2020
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5
/5
★★★★★
Very good
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Excellent quality products. Fast shipping, but Covid problems. Reception delayed, but Mathilde's counter is to blame.
Acheteur Vérifié
purchased on 27/11/2020
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5
/5
★★★★★
Customers for over 4 years and always delighted with Mathilde's good products!
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
XXXX
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Very clear site.
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Very good
Acheteur Vérifié
purchased on 20/11/2020
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5
/5
★★★★★
Very satisfied with the delivery and packaging.
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
The shipment was very fast, and what a pleasure it is to taste one of their chocolates every morning.
Acheteur Vérifié
purchased on 23/11/2020
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5
/5
★★★★★
Compliant and timely service Thank you
Acheteur Vérifié
purchased on 03/12/2020
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2
/5
★★☆☆☆
Very good products but we are disappointed, error on the order. Customer service responded 1 week later to send us back the right products, but they were all open...
Acheteur Vérifié
purchased on 22/11/2020
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Answer from Le Comptoir de Mathilde
Hello Mr Vergnes, First of all, we're very sorry about the error on your order. We do our utmost to respond as quickly as possible to your requests and calls. When you don't get an answer by phone (endless ringing), it means that our employee is already on the phone. That's why our customer service department contacted you a week after your complaint. Could you please tell us how the products were opened? Thank you for your comment on the quality of our products.
Have a lovely day and a wonderful holiday season! The Comptoir de Mathilde team
Have a lovely day and a wonderful holiday season! The Comptoir de Mathilde team
5
/5
★★★★★
Great products, well packaged and fast shipping. I recommend.
Acheteur Vérifié
purchased on 02/12/2020
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5
/5
★★★★★
Ordered and received quickly. Quality products, but shipping is a bit expensive compared to many others.
Acheteur Vérifié
purchased on 01/12/2020
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1
/5
★☆☆☆☆
4 advent calendars ordered on november 23rd. 2 received before december 1st 2 not received (but considered delivered by post) to date (december 11th) Still waiting for a reply from lecomptoiredemathilde.com customer service.
Acheteur Vérifié
purchased on 23/11/2020
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Answer from Le Comptoir de Mathilde
Hello Mr. PARI, First of all, we're very sorry about the products you didn't receive. La Poste has had numerous delivery delays (sometimes loss of parcels) and we do our best to deal with each situation. We do our utmost to respond as quickly as possible to your requests and calls. When you don't get an answer by phone (endless ringing), it means that our employee is already on the phone. We treat every request with the utmost attention and our customer service will do everything necessary to remedy the situation. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
5
/5
★★★★★
Very well packaged
Acheteur Vérifié
purchased on 29/11/2020
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4
/5
★★★★☆
Quantities in the basket cannot be modified without leaving the basket
Acheteur Vérifié
purchased on 02/12/2020
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5
/5
★★★★★
Fast delivery and well-packaged products
Acheteur Vérifié
purchased on 02/12/2020
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2
/5
★★☆☆☆
Order received incomplete. Two complaints made to customer service with no response to date. For the rest, nothing to complain about either the products or the delivery time, both of which were satisfactory.
Acheteur Vérifié
purchased on 02/12/2020
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Answer from Le Comptoir de Mathilde
Hello Mrs Bertrand, First of all, we're very sorry about the missing products in your order. We do our best to process your orders with a careful eye, but unfortunately this eye is not infallible.
We do our utmost to respond as quickly as possible to your requests and calls. When you don't get an answer by phone (endless ringing), it means that our employee is already on the phone. When our customer service team gets to your e-mail, she will treat it with great care and offer to send you your delicacies. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
We do our utmost to respond as quickly as possible to your requests and calls. When you don't get an answer by phone (endless ringing), it means that our employee is already on the phone. When our customer service team gets to your e-mail, she will treat it with great care and offer to send you your delicacies. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
2
/5
★★☆☆☆
Incomplete order and non-existent customer service (no response to emails or phone calls) Take care not to be cheated on quantities
Acheteur Vérifié
purchased on 01/12/2020
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Answer from Le Comptoir de Mathilde
Hello Mrs Bainvel, First of all, we're very sorry about the missing products in your order. We do our best to process your orders with a careful eye, but sometimes that eye is not infallible. No technology is involved in the preparation of your parcel, and we do our utmost to respond as quickly as possible to your requests and calls. When you don't get an answer by phone (endless ringing), it means that our employee is already on the phone. When our customer service team gets to your e-mail, she will treat it with the utmost attention and offer to send your delicacies back to you. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
5
/5
★★★★★
I recommend with pleasure! First time ordering from this site and I'm not disappointed, plus the delivery was fast!
Acheteur Vérifié
purchased on 03/12/2020
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5
/5
★★★★★
Original, quality products and efficient service in troubled times
Acheteur Vérifié
purchased on 01/12/2020
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5
/5
★★★★★
Very good site
Acheteur Vérifié
purchased on 01/12/2020
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