/10
★★★★★
based on 4890 reviews published
★★★★★
based on 4890 reviews published
Latest customer reviews
4
/5
★★★★☆
Very good discovery! The delivery time was a bit long (about 2 weeks) but that's understandable during the holiday season.
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Acheteur Vérifié
purchased on 05/12/2020
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5
/5
★★★★★
Perfect
Acheteur Vérifié
purchased on 10/12/2020
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4
/5
★★★★☆
The delivery time was long and customer service didn't reply to my email, but the products arrived very well and I'm very satisfied.
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Soddisfatto sotto ogni punto di vista: acquisto e consegna. Grazie
Acheteur Vérifié
purchased on 04/12/2020
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1
/5
★☆☆☆☆
Changes the products in my order due to stock levels without notifying me or asking for my consent.
Acheteur Vérifié
purchased on 04/12/2020
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Answer from Le Comptoir de Mathilde
Hello Mrs DERUFFE, We have tried to respond as quickly as possible for the shipment of your package. We are sorry that this replacement does not meet your taste expectations. The whole team wishes you a wonderful holiday season!
2
/5
★★☆☆☆
Order arrived with the basket broken and a package opened and crushed I will have to find a solution quickly because at the base it was a complete order to make a basket for Christmas but without basket it is complicated.
Acheteur Vérifié
purchased on 04/12/2020
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Answer from Le Comptoir de Mathilde
Hello Mrs DARAGON, We're very sorry about the broken products when your parcel arrived. Have you been able to contact our customer service so that they can ship the damaged products? Thank you in advance for your reply. Have a nice day, The Comptoir de Mathilde team.
5
/5
★★★★★
Top shipping and delivery. The products are very well packaged, no problem!
Acheteur Vérifié
purchased on 04/12/2020
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3
/5
★★★☆☆
2/3 bug nothing really annoying on the site but it goes in the background 🙂
Acheteur Vérifié
purchased on 04/12/2020
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2
/5
★★☆☆☆
1. Incorrect surname. 2. Item left on front door, not hand-delivered. 3. An item was replaced by another without my knowledge. 4. Never buy from you again.
Acheteur Vérifié
purchased on 04/12/2020
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Answer from Le Comptoir de Mathilde
Hello Mr LORENT, Here are a few points to answer your questions: 1. The incorrect name is not ours. It's the one you entered in your customer account. 2. This is not normal! Our carrier normally has to sign for each parcel. This is unacceptable and we are making a note of it so that we can pass on the information to La Poste. 3. Concerning the replaced product, we have tried to provide a response that is as quick as possible for the shipment of your package. We are sorry that this replacement does not meet your taste expectations. 4. We understand your dissatisfaction and are truly sorry. We hope that you will have the opportunity to discover our delicacies in another context. The whole team wishes you a wonderful holiday season!
5
/5
★★★★★
Very good products as well as perfect reception very well packaged products
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Easy navigation, excellent order tracking, top packaging.
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Complete site, pleasant to visit. Very fast delivery, order conformed to my expectations, without error and very well packaged. I highly recommend
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Website easy to access, fast delivery, order respected and yet many items, very very well packaged! Highly recommend!
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Well packaged
Acheteur Vérifié
purchased on 05/12/2020
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5
/5
★★★★★
Fast, careful delivery
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Order delivered within a short time, goods carefully packed and well protected. Arrived safely, very satisfied with the service. Would recommend.
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Fast order and delivery with no unpleasant surprises
Acheteur Vérifié
purchased on 05/12/2020
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5
/5
★★★★★
Very well-presented site, which helps you choose the right products
Acheteur Vérifié
purchased on 05/12/2020
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5
/5
★★★★★
Very nice site. It is very appealing.
Acheteur Vérifié
purchased on 04/12/2020
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4
/5
★★★★☆
Too bad the website is very slow, otherwise excellent products and good quality.
Acheteur Vérifié
purchased on 04/12/2020
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4
/5
★★★★☆
I haven't seen the parcel, I think it arrived in good condition!
Acheteur Vérifié
purchased on 05/12/2020
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3
/5
★★★☆☆
The parcels apparently arrived in good condition. I didn't see them as they were a gift. However, it's a shame that the truffles (out of stock) were replaced by a lollipop. Not great for grandparents.
Acheteur Vérifié
purchased on 04/12/2020
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3
/5
★★★☆☆
The parcels apparently arrived in good condition. I didn't see them as they were a gift. However, it's a shame that the truffles (out of stock) were replaced by a lollipop. Not great for grandparents.
Acheteur Vérifié
purchased on 04/12/2020
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4
/5
★★★★☆
Navigation on the site is not fluid, that's the only drawback
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Products conform to my order
Acheteur Vérifié
purchased on 04/12/2020
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4
/5
★★★★☆
Great products, but I have one small complaint about the size of the containers.
But the caramel babas are to die for. Haven't tried the rest yet
Acheteur Vérifié
purchased on 04/12/2020
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4
/5
★★★★☆
An item from my order (a box of truffles) was replaced by a chocolate lollipop ...
I'd have preferred a refund for the missing item, or an e-mail to inform me of the unexpected stock shortage.
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Very clear and functional site, warm colors
Acheteur Vérifié
purchased on 02/12/2020
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3
/5
★★★☆☆
I bought it on Black Friday, and I'm glad I did, because it's still pretty expensive...
Acheteur Vérifié
purchased on 04/12/2020
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