Reviews Le Comptoir de Mathilde

Delivery too long, 14 days to receive my items

Delivery takes too long

My order arrived incomplete: 3 ORGANIC dried tomato and goat's cheese spreads are missing. There were supposed to be 4 and there are only 3. What's more, 1 out of 2 dried tomato and porcini delights arrived already opened and soiled the rest of the jars as everything was packed together. I sent an email to your customer service department on December 14th with photos and I haven't heard anything. I must admit I'm rather disappointed... Given that Christmas is coming up, I had to go and buy the 4 missing and damaged products in the store, without benefiting from the Black Friday discount on my initial order. I expect a return and refund from you as soon as possible, as well as a commercial gesture given the inconvenience caused.

The order was delivered fairly quickly and was complete with quality products. The only downside was that one of the box lids was completely torn, which is a shame when you're giving it as a gift.

I am very satisfied with my order. The only downside would be concerning the tracking of the order at the outset where it is very difficult to know where the order is. I only had access to the tracking 8 days after the day of payment, but after that I had access to the tracking and everything went smoothly.

Very nice box, and the products look appetizing

Good products. However, I was very disappointed when I tried to order the items I had spotted on Black Friday. These products were no longer on sale and reappeared the next day ... ! Not very commercial.

Terms and conditions are not detailed enough

Lots of nice products, good ideas. Products well packaged, but processing time a little long (over a week for shipping), perhaps due to the Christmas period.

Very fast delivery, excellent!

Products very well packaged for transport.

Very good discovery! The delivery time was a bit long (about 2 weeks) but that's understandable during the holiday season.

Perfect

The delivery time was long and customer service didn't reply to my email, but the products arrived very well and I'm very satisfied.

Soddisfatto sotto ogni punto di vista: acquisto e consegna. Grazie

Changes the products in my order due to stock levels without notifying me or asking for my consent.

Order arrived with the basket broken and a package opened and crushed I will have to find a solution quickly because at the base it was a complete order to make a basket for Christmas but without basket it is complicated.

Top shipping and delivery. The products are very well packaged, no problem!

2/3 bug nothing really annoying on the site but it goes in the background 🙂

1. Incorrect surname. 2. Item left on front door, not hand-delivered. 3. An item was replaced by another without my knowledge. 4. Never buy from you again.

Very good products as well as perfect reception very well packaged products

Easy navigation, excellent order tracking, top packaging.

Complete site, pleasant to visit. Very fast delivery, order conformed to my expectations, without error and very well packaged. I highly recommend

Website easy to access, fast delivery, order respected and yet many items, very very well packaged! Highly recommend!

Well packaged

Fast, careful delivery

Order delivered within a short time, goods carefully packed and well protected. Arrived safely, very satisfied with the service. Would recommend.

Fast order and delivery with no unpleasant surprises

Very well-presented site, which helps you choose the right products

Very nice site. It is very appealing.

Too bad the website is very slow, otherwise excellent products and good quality.

I haven't seen the parcel, I think it arrived in good condition!

The parcels apparently arrived in good condition. I didn't see them as they were a gift. However, it's a shame that the truffles (out of stock) were replaced by a lollipop. Not great for grandparents.

The parcels apparently arrived in good condition. I didn't see them as they were a gift. However, it's a shame that the truffles (out of stock) were replaced by a lollipop. Not great for grandparents.

Navigation on the site is not fluid, that's the only drawback

Products conform to my order

Great products, but I have one small complaint about the size of the containers. But the caramel babas are to die for. Haven't tried the rest yet

An item from my order (a box of truffles) was replaced by a chocolate lollipop ... I'd have preferred a refund for the missing item, or an e-mail to inform me of the unexpected stock shortage.

Very clear and functional site, warm colors