/10
★★★★★
based on 4947 reviews published
★★★★★
based on 4947 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Following my order, the price of the honey was indicated at a reasonable price, but when I received it, it was no longer at the price indicated. After complaining, I only received one extra jar of honey, whereas you should have sold it to me at the price indicated online. Not very honest of you.....
Acheteur Vérifié
purchased on 07/01/2017
Translated review
Answer from Le Comptoir de Mathilde
Hello Chantal, I remember your complaint about the price of honey on our website. The price of the jar of honey displayed on the site was correct and the product sheet clearly indicated the weight of the jar, i.e. 250 g (via the "Ingredients" tab). Unfortunately, it turns out that the price per kilo displayed was wrong and was quickly corrected. We therefore decided to send you an extra jar and a totebag to compensate for the inconvenience. Sincerely
3
/5
★★★☆☆
Unfortunately, two pots arrived broken.
Acheteur Vérifié
purchased on 28/04/2017
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2
/5
★★☆☆☆
Very disappointed by the quality of the product, very high in chocolate and no taste of sauternes grapes compared to another order placed with another supplier.
Acheteur Vérifié
purchased on 07/05/2017
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3
/5
★★★☆☆
This questionnaire is too precise, if you give stars for a product, it's superfluous to have to enter more text....
Acheteur Vérifié
purchased on 07/03/2017
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3
/5
★★★☆☆
Problems with the packaging of the parcel, product deteriorates, problem managed without any real commercial dimension. Will not repeat.
Acheteur Vérifié
purchased on 01/12/2016
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3
/5
★★★☆☆
A bit expensive... It's cheaper if you buy local (same product)
Acheteur Vérifié
purchased on 23/11/2016
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2
/5
★★☆☆☆
The chocolates arrived broken and after calling customer service with photos, I had no offer from them. Too bad for a Christmas present. I won't be recommending their website again.
Acheteur Vérifié
purchased on 11/12/2016
Translated review
Answer from Le Comptoir de Mathilde
Hello Gaëlle, I'm sorry that the products you ordered arrived broken and that your message was not answered. Your complaint has not been forwarded to me. Please contact me by e-mail at [email protected] so that we can compensate you. Yours faithfully
2
/5
★★☆☆☆
I didn't receive my entire order, although it was debited in full, so I reported it by email to customer service. But they have to be called back quite a few times before they reply. It's very mean not even to acknowledge receipt of customer emails. Especially when you're at fault. And not to reply until they call you back 8 days later!
Acheteur Vérifié
purchased on 13/12/2016
Translated review
Answer from Le Comptoir de Mathilde
Hello Elodie, I'm sorry you didn't enjoy your experience on our site. Although it dates from the height of the chocolate season (Christmas), I remember partially refunding your order as soon as customer service forwarded your complaint to me. Although not excusable, the delay in responding was due, in my opinion, to an influx of requests. Yours faithfully