★★★★★
based on 5067 reviews published
Latest customer reviews
Top!
🤩👍
Shipment as ordered and fast delivery in Europe. Perfect
PARCEL RECEIVED PROMPTLY
Quality products with a range to suit all tastes. Fast delivery what's more
As always, never disappointed For gourmands like us, it's perfect.
Always on top!
Ok
Chocolates received broken twice despite protection in the box marked fragile, carrier problem ...
One of the items I received arrived damaged. I wrote two emails to ask for a replacement or a refund or in any case a solution for this inconvenience but no one ever answered me.
Very satisfied. The delivery was very fast and the items were superbly packaged. Thank you very much
Perfect, very fast delivery.
Perfect
Deliver quickly and as expected.
Packages received very late because payment was not updated correctly on the site. Customer service unreachable for 4 days. After that the parcel was whole...
Controls arrive twice broken. Even though they were replaced. The chocolates were a gift. Replacement arrived too late.
Very fast delivery. Quality products.
RAS Perfect
Very good quality and fast shipping
Top
Good products, but one jar was not watertight liquid leaked into the box.
Problem with my delivery, and after several emails and photos they sent me back the two defective products.
Very good
Very good products
All went well, except that the delivery man didn't ring the doorbell as instructed. The parcel was put in the letterbox.
Excellent, high-quality product
Correct order. Super fast shipping and quality products! We love EVERYTHING!!! Thank you
Items as described, fast delivery.
Big delay in delivery, zero feedback from customer service despite several reminders.
The goods arrived at my house in good condition, until the delivery driver decided to put the parcel over my gate, which is over 2 m high. No need to mesh, the chocolate was in crumbs. Of course it was. I notified Mathilde's counter by e-mail, followed up several times and got no response. The delivery took place on December 18, and all my chocolate gifts had to be redone... To this day, I still haven't had a reply from the comptoir de Mathilde customer service department. On the other hand, I'm bombarded with advertising emails every day. So no, it's not a mistake on their part, since the chocolate was fine until then, but the lack of response on their part is extremely unpleasant. I still placed two orders for a total of around €200, which for me is a substantial sum. I expected a little more attention from the supplier. I've been in this situation before and the supplier apologized for the inconvenience, and at the very least returned or refunded the goods.
Christmas jam is excellent.
Order placed well before Christmas, unfortunately I only received half of the order and was therefore unable to give the Christmas presents in time. Mail sent to the address given but no reply, I had to contact them on the website. Too bad.
We thank you for your feedback and are sincerely sorry to hear that your experience with Le Comptoir de Mathilde did not live up to your expectations. We understand the importance of receiving your orders on time, especially during the holiday season.
Rest assured that your satisfaction is our priority. We take your feedback very seriously and will be reinforcing our customer follow-up to prevent this from happening again. Please do not hesitate to contact us directly should you require any further assistance.
Thank you for your understanding,
The Comptoir de Mathilde team
Perfect order arrived just in time for New Year's Eve
Product arrived broken still waiting for new after-sales service
We are very sorry to hear that your product arrived damaged. Our customer service department experienced some difficulties at the end of the year and we would like to apologize for this. Your satisfaction is our priority, and we are doing everything we can to resolve this problem quickly.
Thank you for your understanding and trust.
Yours sincerely
The Comptoir de Mathilde team
Nothing to say
Everything was perfect! Careful delivery, top salt and pepper packaging! I recommend and would recommend 😁👍
Perfect
Very well packaged and protected, fast delivery and reception!
.
No order available at the collection point, fortunately the product was available in the store.
Thank you for taking the time to share your review. We are sorry to hear that your withdrawal experience did not live up to your expectations. Please be assured that we take your feedback very seriously and are constantly working to improve our services. We look forward to welcoming you back soon, whether in-store or for an online order.
Best regards,
The Comptoir de Mathilde team