★★★★★
based on 5068 reviews published
Latest customer reviews
No order available at the collection point, fortunately the product was available in the store.
Thank you for taking the time to share your review. We are sorry to hear that your withdrawal experience did not live up to your expectations. Please be assured that we take your feedback very seriously and are constantly working to improve our services. We look forward to welcoming you back soon, whether in-store or for an online order.
Best regards,
The Comptoir de Mathilde team
Very good
The products in cardboard packaging were all damaged ( panettone and Ours guillauve ) impossible to offer them and the chocolate plate the same because broken. Packages should be better protected...
We thank you for your feedback and are sorry to hear that your products arrived damaged. Your satisfaction is important to us, and we will be improving our packaging to avoid this kind of inconvenience.
Yours faithfully
The Comptoir de Mathilde team
Top
Very fast delivery and very careful packaging. Everyone enjoyed my gifts.
Order received quickly. The products are perfect
The parcel organized by the carrier dpd poste arrived broken into 10 pieces instead of 1...
Thank you for taking the time to share your opinion. We are very sorry about this incident. Our teams take particular care with each order, but it is possible that the package may be subjected to rough handling in transit. We will do our utmost to find appropriate solutions.
Yours faithfully
The Comptoir de Mathilde team
Packed with GREAT care and absolutely delicious products!
Package arrived on time, undamaged and well protected. Perfect!
Top I really liked
Super presentation and delicious 😋
Order ok and fast
Satisfied. Arrived in time for Christmas.
Nothing to say, just what I expected
Perfect
Fast shipping, neat packaging, impeccable presentation, tastes to die for 🤩
Delicious
Perfect! Thank you
I don't find truffled mustard very good! Sorry, but I've had better
Compliant products, fast delivery.
4 jars of cep mustard ordered. Validity date 01/2025???unacceptable
Thank you for taking the time to share your opinion. We understand your concern about the expiry date of your jars of cep mustard. We are committed to offering quality products and are sorry if this did not live up to your expectations. We have since found a solution together and we are delighted that you were satisfied. We look forward to seeing you again on our Eshop.
Mélodie,
Le Comptoir de Mathilde
Products arrived safely and with excellent quality
Very fine mouth to caress the papillae! Thank you for existing!
Perfect 👍
I received 2 damaged items... and when I contact you I get no answer...
We're very sorry about this bad experience. Our customer service department had a large number of requests at the end of the year and we had difficulty responding quickly. We finally found a solution together. We look forward to seeing you again for a much better experience,
Thank you for your patience and understanding.
Thank you for your patience and understanding,
Mélodie, Le Comptoir de Mathilde
Hello, your products are great, but my package was damaged and I'm waiting for a return from your customer service department because there was a lot of breakage.
Great products!
Very bad.
Perfect nothing to say
The chocolate is as good as ever. The only drawback is that it arrived broken, but I don't think it was during transport as the box was really well wrapped. Too bad it was a gift!
Some items were broken and were never refunded despite my repeated requests.
We apologize for this unpleasant experience. We understand your disappointment and are sincerely sorry for not responding promptly at the end of the year. Despite all the care we put into packaging your order, there may be conditions beyond our control in the transport. We have since been able to exchange information and hope to see you again on our Eshop very soon.
Yours faithfully
The Comptoir de Mathilde team
Perfect. Product as described
2 out of 3 plates arrived broken
I gave a Christmas boxed set as a gift to my parents-in-law, and they loved it!!!🥰
Yes gift arrived at the right time
I thought the squares of chocolate were much bigger, as well as the tiny ballotin of feuilletine chocolate, which is really tiny for about 8€. I'm not sure about the hot chocolate lollipops or the chocolate spread. Rather quick delivery.
Very well packed thank you
The good taste of chocolate
Perfect
Perfect