/10
★★★★★
based on 4747 reviews published
★★★★★
based on 4747 reviews published
Latest customer reviews
3
/5
★★★☆☆
The site is very good but unfortunately the honey pot was badly closed and partly leaked into the protective paper in the parcel.
Acheteur Vérifié
purchased on 15/04/2020
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5
/5
★★★★★
Super chocolate good and beautiful!
Acheteur Vérifié
purchased on 10/04/2020
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5
/5
★★★★★
Nothing to report, I've known about the products for a while now, never disappointed 🙂
Acheteur Vérifié
purchased on 09/04/2020
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5
/5
★★★★★
The site is easy to use, with original and pretty things. Nothing was broken when I received it because it was so well packed. I missed a little hello to your parcel arriving between ordering and arrival, which I found long.
Acheteur Vérifié
purchased on 10/04/2020
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5
/5
★★★★★
Perfect
Acheteur Vérifié
purchased on 17/04/2020
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5
/5
★★★★★
A huge selection of products (sweet and savoury) that make you want to try them all!
Acheteur Vérifié
purchased on 08/04/2020
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5
/5
★★★★★
Clear, precise site
Acheteur Vérifié
purchased on 17/04/2020
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5
/5
★★★★★
The site is very clear and the parcel was superbly packaged! Thank you for your fast shipping, I didn't expect it to be so quick, my mom was delighted with her Easter present.
Acheteur Vérifié
purchased on 13/04/2020
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5
/5
★★★★★
Nothing to complain about...
Acheteur Vérifié
purchased on 10/04/2020
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5
/5
★★★★★
As described. Would recommend.
Acheteur Vérifié
purchased on 14/04/2020
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5
/5
★★★★★
Reasonable lead times, very responsive customer service, attractive presentation
Acheteur Vérifié
purchased on 15/04/2020
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5
/5
★★★★★
Very easy to count - very good follow-up from Mathilde's counters. Order received in about a week (in the middle of a lockdown). The feuillantine spread is a real winner!
Acheteur Vérifié
purchased on 10/04/2020
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5
/5
★★★★★
Perfect!
Acheteur Vérifié
purchased on 15/04/2020
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4
/5
★★★★☆
Delivery in 7 days despite confinement. Package in good condition and conforms to order.
Acheteur Vérifié
purchased on 14/04/2020
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5
/5
★★★★★
Very good products, easy ordering and fast delivery.
Acheteur Vérifié
purchased on 15/04/2020
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5
/5
★★★★★
Fast delivery despite confinement and very good products
Acheteur Vérifié
purchased on 08/04/2020
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5
/5
★★★★★
Really perfect, in the offer, in the quality and in the care taken when sending, packaging canon!
Acheteur Vérifié
purchased on 13/04/2020
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5
/5
★★★★★
Fast, reliable delivery. Responsive and pleasant customer service. I am very satisfied with my first order placed directly on this site.
Acheteur Vérifié
purchased on 14/04/2020
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5
/5
★★★★★
As good as ever! Very well packaged.
Acheteur Vérifié
purchased on 31/03/2020
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5
/5
★★★★★
Very good site with quality ingredients. Can't wait to make my pastries and chocolate mousse.
Acheteur Vérifié
purchased on 07/04/2020
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5
/5
★★★★★
I received my entire order and customer service was very responsive. In fact I had to send him an email because I couldn't find the information on the site (maybe just a temporary bug on the page display).
All in all, I'm very satisfied and the products are as delicious as ever!
Acheteur Vérifié
purchased on 09/04/2020
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5
/5
★★★★★
TB. In today's time, delivery complete, perfect and easy to use website. Thank you for these moments of pleasure and greed.
Acheteur Vérifié
purchased on 09/04/2020
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5
/5
★★★★★
I am very satisfied
Acheteur Vérifié
purchased on 02/04/2020
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3
/5
★★★☆☆
I know the products well and they never disappoint, they're very good, but I was disappointed with the delivery service because there was an error in the delivery address. It was an order for the Easter holidays, and the order arrived at my home instead of my daughter's, who will be waiting for her chocolates for quite a while given the confined conditions!The error must have occurred when I placed the order, although I had taken the option of 2 different billing and delivery addresses, and despite this, mine (the billing address) was used for delivery! I noticed the error when I checked my e-mail, and I sent 2 letters asking for a correction to be made before the parcel was dispatched... but I'm still waiting for a reply or a sign from the service... Anyway, the parcel has arrived at my house, and I think I'll be able to offer the chocolates for Pentecost if the lockdown is lifted by then....what a shame!
Acheteur Vérifié
purchased on 06/04/2020
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1
/5
★☆☆☆☆
More than a month to receive my order due to exceptional circumstances which I can understand. But I deplore the lack of information given by the slow and unresponsive customer service despite 5-6 emails sent. In the end, they replied without providing any quick, concrete solutions. It was a small order of 2 mini-tablets for a birthday, placed 3 weeks ago on receipt of order... but they still asked me for an affidavit and identity card to consider a solution. Do not recommend ordering via the site.
Acheteur Vérifié
purchased on 16/03/2020
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Answer from Le Comptoir de Mathilde
Hello Mr AUBRIOT, First of all, we are very sorry for the delay in shipping your parcel. Please also accept our apologies for our reactivity to your request. Indeed, this early stage of containment required us to make a number of adjustments. In any case, please be aware that the procedure requested in our reply - attestation on honour and identity card - is a standard procedure in this kind of situation and it is our duty to establish it in cases similar to yours. We hope you enjoyed your tablets! Have a nice day, The Comptoir de Mathilde team
4
/5
★★★★☆
Excellent for cooking
Acheteur Vérifié
purchased on 08/04/2020
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4
/5
★★★★☆
Overall, satisfied with the products and services offered. But disappointed that there was only 1 chocolate lollipop in the parcel when there were 2 in my order.
Acheteur Vérifié
purchased on 06/04/2020
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5
/5
★★★★★
They were gifts for my children, who really appreciated them.
Acheteur Vérifié
purchased on 07/04/2020
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4
/5
★★★★☆
When I ordered from Comptoir de Mathilde, I was inevitably thinking of gourmet Easter chocolates. The chocolates were delivered without a hitch and some eyes must have sparkled when I opened the parcel. I'm not going to be able to rate the products purchased, as I haven't tasted them.
Acheteur Vérifié
purchased on 08/04/2020
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3
/5
★★★☆☆
Disappointed with tablets
Acheteur Vérifié
purchased on 01/04/2020
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