/10
★★★★★
based on 4805 reviews published
★★★★★
based on 4805 reviews published
Latest customer reviews
5
/5
★★★★★
Order received promptly, very well packaged
Acheteur Vérifié
purchased on 19/04/2020
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5
/5
★★★★★
Nickel
Acheteur Vérifié
purchased on 25/04/2020
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5
/5
★★★★★
Fine
Acheteur Vérifié
purchased on 19/04/2020
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5
/5
★★★★★
Ordered and delivered very quickly. Comptoir de Mathilde products are always very good, I recommend!
Acheteur Vérifié
purchased on 24/04/2020
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2
/5
★★☆☆☆
With this negative review, I'm not punishing the products themselves but the quality of service (delivery, communication, etc.). The order was placed on 28/3/2020 with a promise of delivery before Easter, i.e. 12/04/2020. Once the date had passed, I sent an e-mail to claim my order. The reply I received two days later was an automatic e-mail informing me that my order was being prepared.
Ten days later, I sent another e-mail because I still hadn't received anything, and the next day I received an automatic reply informing me that my order was being delivered. The order was finally received on 30/04/2020. Not one e-mail of apology, explanation or commercial gesture.
I know that the situation is peculiar with the confinement, but being an online shopping enthusiast, I can say that this is the only order with so much delay and so little (no) communication. One thing is sure: I WILL NEVER ORDER FROM THE COMPTOIR DE MATHILDE again.
Acheteur Vérifié
purchased on 28/03/2020
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Answer from Le Comptoir de Mathilde
Hello Mr. Maerschalcke, We would like to sincerely apologize for this communication, which did not live up to your expectations. We have had to reorganize our work and our shipping methods a great deal during this period of confinement, which may have had an impact on the processing of your order, and we are truly sorry for this. Our brand and our shipping structure are still on a human scale, and our shipping department does its utmost to respond to your requests as fully as possible.
We hope that your tasting experience with our products will inspire you to come back and visit us again during these warmer days ahead. Sincerely, Le Comptoir de Mathilde team
We hope that your tasting experience with our products will inspire you to come back and visit us again during these warmer days ahead. Sincerely, Le Comptoir de Mathilde team
5
/5
★★★★★
Very good
Acheteur Vérifié
purchased on 16/04/2020
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4
/5
★★★★☆
Fast delivery and perfectly packaged! One tiny complaint about a packet of caramelized almonds which were slightly stuck. Not too presentable.
Acheteur Vérifié
purchased on 25/04/2020
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5
/5
★★★★★
The site is very good... almost as good as the stores. I say "almost" because I love the tastings!!!!
Acheteur Vérifié
purchased on 25/04/2020
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5
/5
★★★★★
Great products and trouble-free delivery
Acheteur Vérifié
purchased on 22/04/2020
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5
/5
★★★★★
Fast delivery and really good packaging to avoid damage. Just great! Thank you very much for the quality of this delivery 🙂
Acheteur Vérifié
purchased on 25/04/2020
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5
/5
★★★★★
Very good delivery Very good products
Acheteur Vérifié
purchased on 20/04/2020
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5
/5
★★★★★
There was an item missing from the parcel, I sent an e-mail and 3 days later, I received the missing jar! In this particular period, I can only congratulate you!
Acheteur Vérifié
purchased on 19/04/2020
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5
/5
★★★★★
Very pleasant site and fast delivery, especially in these difficult times. It's a great way to lift your spirits with good products!
Acheteur Vérifié
purchased on 23/04/2020
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5
/5
★★★★★
Very good, impeccable service, careful and attentive. I recommend it!
Acheteur Vérifié
purchased on 08/04/2020
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5
/5
★★★★★
Very fast super service thank you for this sweetness during this confinement
Acheteur Vérifié
purchased on 17/04/2020
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5
/5
★★★★★
Fast delivery! Products as described! Excellent quality!
Acheteur Vérifié
purchased on 16/04/2020
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5
/5
★★★★★
Ottimo servizio
Acheteur Vérifié
purchased on 09/02/2020
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5
/5
★★★★★
All the products we ordered were excellent and met our expectations. We will recommend this site. Despite the fragility of the products, they arrived intact because they were very well packaged. On the other hand, the parcel (colissimo) arrived open all the way round, but fortunately nothing was missing.
Acheteur Vérifié
purchased on 19/04/2020
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5
/5
★★★★★
Well delivered despite the current events. Thank you
Acheteur Vérifié
purchased on 03/04/2020
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5
/5
★★★★★
Fast delicious local...3 virtues that are enough for my choice
Acheteur Vérifié
purchased on 18/04/2020
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5
/5
★★★★★
I received my order very quickly and in good conditions, and I am delighted that these are very good products and I am enjoying them as well as my son.
Acheteur Vérifié
purchased on 17/04/2020
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5
/5
★★★★★
Fast delivery despite the current climate. Products protected and very well packaged.
Acheteur Vérifié
purchased on 16/04/2020
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5
/5
★★★★★
Parcel received very well packaged - received very quickly - super happy - thank you - but I was already a customer in the store So the products only confirm this package super '.
Acheteur Vérifié
purchased on 18/04/2020
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5
/5
★★★★★
Great, delivered in 4 days with the COVID-19, just an excellent job despite the times of crisis!
Acheteur Vérifié
purchased on 19/04/2020
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5
/5
★★★★★
Order received excellent nothing to say
Acheteur Vérifié
purchased on 16/04/2020
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5
/5
★★★★★
RAS SAquality
Acheteur Vérifié
purchased on 17/04/2020
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5
/5
★★★★★
Very good products, fast service. What more could you ask for?
Acheteur Vérifié
purchased on 17/04/2020
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5
/5
★★★★★
Super fast and as expected my parents are happy
Acheteur Vérifié
purchased on 19/04/2020
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3
/5
★★★☆☆
The site is very good but unfortunately the honey pot was badly closed and partly leaked into the protective paper in the parcel.
Acheteur Vérifié
purchased on 15/04/2020
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5
/5
★★★★★
Super chocolate good and beautiful!
Acheteur Vérifié
purchased on 10/04/2020
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