/10
★★★★★
based on 4890 reviews published
★★★★★
based on 4890 reviews published
Latest customer reviews
5
/5
★★★★★
Order arrived on time. Very good packaging, no broken pots. I will reward by internet
Acheteur Vérifié
purchased on 24/04/2020
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5
/5
★★★★★
Good product
Acheteur Vérifié
purchased on 18/04/2020
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4
/5
★★★★☆
Pleasant site. Fast and efficient delivery.
Acheteur Vérifié
purchased on 22/04/2020
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4
/5
★★★★☆
Beautiful sign
Acheteur Vérifié
purchased on 08/04/2020
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5
/5
★★★★★
Easy, fast and very well packaged.
Acheteur Vérifié
purchased on 26/04/2020
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5
/5
★★★★★
Delivered during a period of confinement, the packaging is OK and the products are very well protected. First of all, I read the labels and was pleasantly surprised by the list of ingredients, which is a far cry from industrial products. And when you start tasting, you realize how good it is! It's like homemade, but much better than what I'd make myself.
Acheteur Vérifié
purchased on 22/04/2020
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5
/5
★★★★★
Very satisfied with my order. Delighted to be able to order online, fast and well protected shipment. Thank you for our taste buds
Acheteur Vérifié
purchased on 21/04/2020
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5
/5
★★★★★
Fast delivery despite current circumstances and very good packaging. I know I can order online again. To do again
Acheteur Vérifié
purchased on 25/04/2020
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5
/5
★★★★★
Super delivery
Acheteur Vérifié
purchased on 26/04/2020
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5
/5
★★★★★
Very well laid out and readable
Acheteur Vérifié
purchased on 03/04/2020
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5
/5
★★★★★
The products are delicious! But also, a super mention for the packaging! Yes, I was skeptical about ordering with delivery, as I usually go to the store, but I was delighted. Well protected, no risk of breakage. Bravo for that too! I recommend Comptoir de Mathilde 200%!
Acheteur Vérifié
purchased on 18/04/2020
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5
/5
★★★★★
No worries. Super well packaged. Very fast.
Acheteur Vérifié
purchased on 21/04/2020
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5
/5
★★★★★
The site is very good, with a clear and detailed presentation of the products.
Acheteur Vérifié
purchased on 26/04/2020
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5
/5
★★★★★
Order delivered very quickly and in perfect condition. What happiness. The site is easy to use.
Acheteur Vérifié
purchased on 20/04/2020
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5
/5
★★★★★
The site is very well designed and simple. I don't know about the products, they were a gift. But she seemed delighted!
Acheteur Vérifié
purchased on 19/04/2020
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5
/5
★★★★★
Order prepared quickly, packaging is perfect, products are really well protected for transport.
Acheteur Vérifié
purchased on 26/04/2020
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5
/5
★★★★★
Quality products
Acheteur Vérifié
purchased on 24/04/2020
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5
/5
★★★★★
These are the best spreads I've ever tasted, much more flavourful than supermarket spreads, less fatty, you get the real taste of hazelnuts without the palm oil!
Acheteur Vérifié
purchased on 12/04/2020
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5
/5
★★★★★
Very good, quality products sent quickly.
Acheteur Vérifié
purchased on 23/04/2020
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5
/5
★★★★★
Order received in perfect condition, everything well protected
Acheteur Vérifié
purchased on 22/04/2020
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5
/5
★★★★★
Everything is perfect. From the site to delivery and customer service is top notch. The woman I spoke to on the phone about my address problem with my move is very pleasant and responsive.
Acheteur Vérifié
purchased on 27/03/2020
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5
/5
★★★★★
Very good packaging and delicious products! Thank you
Acheteur Vérifié
purchased on 11/04/2020
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5
/5
★★★★★
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Acheteur Vérifié
purchased on 27/04/2020
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4
/5
★★★★☆
Easy to explore
Acheteur Vérifié
purchased on 22/04/2020
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5
/5
★★★★★
I am very satisfied with this order which was delivered very quickly.
Acheteur Vérifié
purchased on 21/04/2020
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5
/5
★★★★★
Order received promptly, very well packaged
Acheteur Vérifié
purchased on 19/04/2020
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5
/5
★★★★★
Nickel
Acheteur Vérifié
purchased on 25/04/2020
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5
/5
★★★★★
Fine
Acheteur Vérifié
purchased on 19/04/2020
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5
/5
★★★★★
Ordered and delivered very quickly. Comptoir de Mathilde products are always very good, I recommend!
Acheteur Vérifié
purchased on 24/04/2020
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2
/5
★★☆☆☆
With this negative review, I'm not punishing the products themselves but the quality of service (delivery, communication, etc.). The order was placed on 28/3/2020 with a promise of delivery before Easter, i.e. 12/04/2020. Once the date had passed, I sent an e-mail to claim my order. The reply I received two days later was an automatic e-mail informing me that my order was being prepared.
Ten days later, I sent another e-mail because I still hadn't received anything, and the next day I received an automatic reply informing me that my order was being delivered. The order was finally received on 30/04/2020. Not one e-mail of apology, explanation or commercial gesture.
I know that the situation is peculiar with the confinement, but being an online shopping enthusiast, I can say that this is the only order with so much delay and so little (no) communication. One thing is sure: I WILL NEVER ORDER FROM THE COMPTOIR DE MATHILDE again.
Acheteur Vérifié
purchased on 28/03/2020
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Answer from Le Comptoir de Mathilde
Hello Mr. Maerschalcke, We would like to sincerely apologize for this communication, which did not live up to your expectations. We have had to reorganize our work and our shipping methods a great deal during this period of confinement, which may have had an impact on the processing of your order, and we are truly sorry for this. Our brand and our shipping structure are still on a human scale, and our shipping department does its utmost to respond to your requests as fully as possible.
We hope that your tasting experience with our products will inspire you to come back and visit us again during these warmer days ahead. Sincerely, Le Comptoir de Mathilde team
We hope that your tasting experience with our products will inspire you to come back and visit us again during these warmer days ahead. Sincerely, Le Comptoir de Mathilde team