/10
★★★★★
based on 4857 reviews published
★★★★★
based on 4857 reviews published
Latest customer reviews
5
/5
★★★★★
Beautiful and good!
Acheteur Vérifié
purchased on 18/11/2016
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1
/5
★☆☆☆☆
I received my order but the jars of spread had leaked as well as the lavender mustard. I sent 2 emails....no news.... so I phoned. They sent me more jars .... Same problem. So I reported it again. Still no news. So that's the end of ordering from them... too bad, because I love their products! But ordering to throw away.....
Acheteur Vérifié
purchased on 11/12/2016
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Answer from Le Comptoir de Mathilde
Hi Aude, I'm sorry you had a bad experience with some of our products. I've just looked at your order again and it turns out that we sent you the products you reported as leaking the first time.
Unfortunately, through lack of luck or care taken by the carrier (it's very rare for products to arrive broken, let alone twice in a row), you sent a second claim on 09/01 which was never forwarded to me. In view of the time that has passed since then, and in order to compensate you, I invite you to contact me at [email protected]. We apologize for the inconvenience. Yours faithfully
Unfortunately, through lack of luck or care taken by the carrier (it's very rare for products to arrive broken, let alone twice in a row), you sent a second claim on 09/01 which was never forwarded to me. In view of the time that has passed since then, and in order to compensate you, I invite you to contact me at [email protected]. We apologize for the inconvenience. Yours faithfully
4
/5
★★★★☆
RAS. Perhaps a little expensive compared to the product ordered, which disappointed me a little.
Acheteur Vérifié
purchased on 04/04/2017
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5
/5
★★★★★
I made it as a gift for my sister-in-law who loved it!
Acheteur Vérifié
purchased on 28/02/2017
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3
/5
★★★☆☆
A bit expensive... It's cheaper if you buy local (same product)
Acheteur Vérifié
purchased on 23/11/2016
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5
/5
★★★★★
Easy to navigate
Acheteur Vérifié
purchased on 04/12/2016
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5
/5
★★★★★
The products are a real delight. I'm really very satisfied.
Acheteur Vérifié
purchased on 01/04/2017
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5
/5
★★★★★
One product missing, reactive despite everything, Christmas period. RAS.
Acheteur Vérifié
purchased on 19/12/2016
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4
/5
★★★★☆
No particular problems! Just one item that was unavailable even though it was on the site, a bit frustrating.
Acheteur Vérifié
purchased on 24/12/2016
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5
/5
★★★★★
Friendly Claire, makes you want to order
Acheteur Vérifié
purchased on 08/01/2017
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5
/5
★★★★★
A convenient site, fast delivery and quality products. Bravo le comptoir de Mathilde!
Acheteur Vérifié
purchased on 05/01/2017
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4
/5
★★★★☆
Almost as nice as the store!
Acheteur Vérifié
purchased on 09/04/2017
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5
/5
★★★★★
Nothing to add!
Acheteur Vérifié
purchased on 08/12/2016
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4
/5
★★★★☆
The site is clear, but perhaps a little unattractive.
Acheteur Vérifié
purchased on 16/12/2016
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5
/5
★★★★★
Excellent site. Everything is super good. I share with my friends without any problem.
Acheteur Vérifié
purchased on 11/12/2016
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5
/5
★★★★★
Order received very quickly. Everything is very well packaged and the after-sales service is very responsive!
Acheteur Vérifié
purchased on 27/04/2017
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5
/5
★★★★★
Serious site. Possibility of contact by telephone, where an interlocutor is very attentive.
Acheteur Vérifié
purchased on 23/12/2016
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2
/5
★★☆☆☆
The chocolates arrived broken and after calling customer service with photos, I had no offer from them. Too bad for a Christmas present. I won't be recommending their website again.
Acheteur Vérifié
purchased on 11/12/2016
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Answer from Le Comptoir de Mathilde
Hello Gaëlle, I'm sorry that the products you ordered arrived broken and that your message was not answered. Your complaint has not been forwarded to me. Please contact me by e-mail at [email protected] so that we can compensate you. Yours faithfully
2
/5
★★☆☆☆
I didn't receive my entire order, although it was debited in full, so I reported it by email to customer service. But they have to be called back quite a few times before they reply. It's very mean not even to acknowledge receipt of customer emails. Especially when you're at fault. And not to reply until they call you back 8 days later!
Acheteur Vérifié
purchased on 13/12/2016
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Answer from Le Comptoir de Mathilde
Hello Elodie, I'm sorry you didn't enjoy your experience on our site. Although it dates from the height of the chocolate season (Christmas), I remember partially refunding your order as soon as customer service forwarded your complaint to me. Although not excusable, the delay in responding was due, in my opinion, to an influx of requests. Yours faithfully
5
/5
★★★★★
Tres bien!!!
Acheteur Vérifié
purchased on 10/12/2016
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4
/5
★★★★☆
Goods missing but immediately returned
Acheteur Vérifié
purchased on 05/02/2017
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5
/5
★★★★★
2 orders and 2x very satisfied. Quality, fast shipping
Acheteur Vérifié
purchased on 07/05/2017
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4
/5
★★★★☆
Very good products, tasty, original... Ordered and delivered without a hitch.
Acheteur Vérifié
purchased on 03/04/2017
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5
/5
★★★★★
I love all the spreads. Bravo for the quality of the products. When are you opening in Nancy?)
Acheteur Vérifié
purchased on 16/03/2017
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5
/5
★★★★★
Very well designed
Acheteur Vérifié
purchased on 12/04/2017
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5
/5
★★★★★
Everything perfect!
Acheteur Vérifié
purchased on 05/05/2017
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5
/5
★★★★★
Perfect!
Acheteur Vérifié
purchased on 09/04/2017
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