Reviews Le Comptoir de Mathilde

I received the wrong order. Difficult to access customer service. Still waiting. At best, I won't get all the items I ordered. Very disappointed.

I have been unable to return an item. No reply by e-mail.

The 3 chocolate plates arrived broken. I sent an email to customer service and I still haven't heard anything back. Quite disappointed.

Some packages arrived damaged. I'm waiting to hear from customer service, who have offered to return these items.

I sent 4 emails to explain that I had exploded chocolate bombs with photos when I opened the package and no response. 1st and last order. To be avoided.

The vegetable spreads are too liquid and the jars are not filled.

Parcel sent quickly, very well packaged. However, the cardboard box had a very bad smell, we didn't know if it was the cardboard or the packaging of the products. Nevertheless satisfied with my order

Everything was perfect from order to delivery.

Sav not responding to two emails. Chocolates arrived broken and tote bag smells musty. Purchased as a Christmas gift.

All the shelves are broken, i.e. 5. I was supposed to have a gourmet gift for an order of over 75 euros in the parcel and I don't have it! Complaint email sent 10 days ago and no news.

A product arrived broken, I reported it, no response from the service.

Perfect as usual

Perfect

Parcel received 10 days ago, 1 item missing, 3 items broken, no response to my claim form, no response to the email sent with photos, hotline phone line without response, I do not recommend at all, very dissatisfied with my bad experience and the silence of the after sales service !

Hello, I have received a damaged parcel, I have sent you photos and email but no reply to date: "Hello, I have received my order but part of the contents is missing. Here is my order number: 118310 I am sending you photos: - of the contents received , - of the damaged box, Here are my two missing items: - white coconut spread - mirabelle de Lorraine preparation. Is it possible to make up for the two missing items? Or a credit note or refund for these two items?" dated December 10! These items were for a Christmas present, and I'm still waiting for them! Looking forward to hearing from you, Mrs THIBAULT

Very satisfied with my order

Very fast delivery, super packed. Very good product

Products arrived broken and no response from customer service.

The chocolates have arrived cassės

I love everything is succulent and perfectly packaged, it is my favorite candy, only missing the popcorn and it will be the must, thank you for my pretty order

I sent an email to customer service and they never replied. Two of the items I ordered arrived broken.

Good products

Fast, full order

Hello, satisfied with my order. However, one product was damaged during transport. I sent an email and never received a return.

Perfect

Serious site, gourmet, quality products

Good quality products, beautiful chocolate decorations to offer for the festive season.

Hello, I placed my order on 02/12 and one of the jars was opened and some of the liquid leaked into the box, damaging a cardboard gift box. I still haven't had any feedback from the after-sales service, despite the file I sent with a photo.

Fine

I'm not disappointed with my order and I'm impressed with the way the chocolates and jars are packaged, I've never seen that anywhere else. I won't hesitate to order again 🤗

Si0e web inaccessible pendant le black friday.produit arrivé abimé

I sent 4 emails because two of the babas arrived badly closed. and I haven't heard back. These are Christmas presents.

Perhaps we could receive a surprise product when we place a large order.

Top

I'm delighted with the products and the delivery. Everything is fine with me!

Item already opened, claim unanswered

The gift is much appreciated

Order placed on November 29th, received in less than a week on December 6th despite the extended delivery times announced. Unpleasant surprise when I opened the parcel, one item was broken (these things happen). I sent an e-mail to customer service on December 7 but no reply. I contacted customer service again on December 14 and to date there's still no news. Non-existent customer service.

Very long shipping!!!

Order incomplete. 2 reminder emails still unanswered. Unreachable by phone.