★★★★★
based on 5067 reviews published
Latest negative customer reviews
I received the wrong order. Difficult to access customer service. Still waiting. At best, I won't get all the items I ordered. Very disappointed.
I have been unable to return an item. No reply by e-mail.
I sent 4 emails to explain that I had exploded chocolate bombs with photos when I opened the package and no response. 1st and last order. To be avoided.
All the shelves are broken, i.e. 5. I was supposed to have a gourmet gift for an order of over 75 euros in the parcel and I don't have it! Complaint email sent 10 days ago and no news.
Parcel received 10 days ago, 1 item missing, 3 items broken, no response to my claim form, no response to the email sent with photos, hotline phone line without response, I do not recommend at all, very dissatisfied with my bad experience and the silence of the after sales service !
Hello, I have received a damaged parcel, I have sent you photos and email but no reply to date: "Hello, I have received my order but part of the contents is missing. Here is my order number: 118310 I am sending you photos: - of the contents received , - of the damaged box, Here are my two missing items: - white coconut spread - mirabelle de Lorraine preparation. Is it possible to make up for the two missing items? Or a credit note or refund for these two items?" dated December 10! These items were for a Christmas present, and I'm still waiting for them! Looking forward to hearing from you, Mrs THIBAULT
Products arrived broken and no response from customer service.
I sent an email to customer service and they never replied. Two of the items I ordered arrived broken.
Hello, I placed my order on 02/12 and one of the jars was opened and some of the liquid leaked into the box, damaging a cardboard gift box. I still haven't had any feedback from the after-sales service, despite the file I sent with a photo.
Item already opened, claim unanswered
Order placed on November 29th, received in less than a week on December 6th despite the extended delivery times announced. Unpleasant surprise when I opened the parcel, one item was broken (these things happen). I sent an e-mail to customer service on December 7 but no reply. I contacted customer service again on December 14 and to date there's still no news. Non-existent customer service.
Order incomplete. 2 reminder emails still unanswered. Unreachable by phone.
I made a complaint because a box of chocolates was broken. No reply.
The 3 chocolates to be broken arrived broken, 1 arrived in a deplorable state (bits of chocolate everywhere on the edges, on the "mallet" in short shameful to offer that for Christmas!), I sent the photos to customer service on 6/12 and 0 response.
The parcel arrived on time but most of the contents are broken (3 out of 5 items). Mail made to customer service and currently no return
Package received with 3/4 of the chocolates broken. I've sent 2 emails that have gone unanswered, I'm trying to contact them by phone but there's no answer, and on Facebook I can't recommend them at all.
Normally a surprise gift of 75€ of purchase, I bought for more than 150€ I did not have anything, I announced it but nothing received thereafter just one sorry. Don't say things if in the end you don't respect your commitments.
I have not received the products I ordered but other products
Lame as hell. And customer service that couldn't care less about my comments. A lost customer!
I made a complaint following the delivery of my order because an item arrived broken. I never got a reply. This is not serious, I will not come to your store again.
Parcel received too late and therefore very disappointed ( advent calendar). Ordered on Thursday morning and received the following Monday for a delivery said to be within 48 hours. What do I do with my advent calendar that I was supposed to offer on Saturday ??? So very disappointed
I ordered during Black Friday, and in an effort to get a surprise, I inflated my order to qualify. My package arrived with no surprise, because supposedly it's not compatible with the promotions. This is not explicitly stated on the site, which is misleading.
I've sent 3 emails with no reply. 6 items broken on receipt of parcel.
Product damaged and surprise missing, disappointed 🙁
Perfect Very satisfied
Claim made for gresins arrived in Miette. 0 reply
Parcel received, with one article opened inside, all the other articles were sticky... I sent an email to the after-sales service more than a week ago and I haven't had any return.
Order completed with great difficulty. I gave up to place a second one and the click and collect didn't work.
First order and first disappointment: 2 damaged items in the parcel, 2 emails to the eShop after-sales service for complaints, no reply...This will be my first and last order with this company.
One item received broken and no response from customer service. I am very dissatisfied.
Short
The chocolate plates were all broken, but the worst thing was a pot of chocolate spread which was also broken. Very, very disappointed!
Very disappointed, the jars opened in the parcel ... the contents all dirty and sticky (jar of baba au rhum, one of cannelé à l'armagnac and a bottle of rhum arrangée) It was for a gift, impossible to offer obviously! I notified your services immediately with a photo of the inside of the parcel... ( + 10jours) et aucune nouvelles Véritablement très déçu !!!
Disappointed. Bought 3 sweet calendars and box warped in transit. The chocolates were scattered everywhere and the quality dropped. The after-sales service is not responsive. Too bad, I will not repeat the experience.
Product in package broken. No response from customer service after two reminders.
The advent calendar is very disappointing both in quality and quantity ... I will not repeat the experience next year ... I was so far satisfied with your products but for the calendar it would have been better to put a little more expensive and more generous ...
Order received incomplete
My order arrived with broken containers. I refused the parcel.
Out of 3 advent calendars ordered, one was damaged and another had one of the sides empty of chocolates!!!! Big disappointment
Two items missing and no return despite several reminders!