Reviews Le Comptoir de Mathilde

Unable to select in-store delivery. I had to pay for delivery.

The shipment took a long time.

3 of the chocolates I bought arrived broken into several pieces, making them impossible to give as gifts. I emailed customer service about ten days ago, and got no response from them.

A gift from 75€ of purchase. I'm still waiting for the gift. And I'm still waiting for my e-mail to be answered. In short, I'm waiting

I have contacted you 3 times (3 emails) for a defective item that spilled in the package and never a response from you that's a shame!

Package incomplete. pots missing

A chocolate bar arrived broken, customer service did not respond to my request.

My order arrived with broken chocolate elements, plus a gift was offered from the 75€ I got nothing in my parcel even though I spent 77€. I sent them an e-mail to let them know, but never got a reply.

Calendars don't fit, all the chocolates have fallen off. Contacted customer service, comment left unanswered. I am disappointed with my order

The 3 chocolate plates arrived broken. I sent an email to customer service and I still haven't heard anything back. Quite disappointed.

Some packages arrived damaged. I'm waiting to hear from customer service, who have offered to return these items.

The vegetable spreads are too liquid and the jars are not filled.

Sav not responding to two emails. Chocolates arrived broken and tote bag smells musty. Purchased as a Christmas gift.

A product arrived broken, I reported it, no response from the service.

The chocolates have arrived cassės

Si0e web inaccessible pendant le black friday.produit arrivé abimé

I sent 4 emails because two of the babas arrived badly closed. and I haven't heard back. These are Christmas presents.

Very long shipping!!!

Order received late, with a destroyed advent calendar inside, nothing fit in the boxes.

The shelves all arrived broken. The inner protective packaging was not sufficient.

Hello, a little disappointed with my order, I received the chocolate bar with caramel balls already broken, for a gift it's not great!

I'm still waiting for a response from customer service regarding a product that was not available and that I was supposed to have for free and that I didn't get inside.

The chocolate is very good, and the spreads are original. The price remains very high, however, and the advent calendars are a big rip-off, because inside they're really not that great - they're big for not very much.

I sent 2 messages concerning 2 products from my order that arrived broken, I still haven't received a return.

Very good products but customer service to review! Products received broken but after 3 messages to customer service still no answer!

I have a box that arrived with broken products and the box torn on the side I sent an email with pictures but never got a response

During an order, some items arrived broken. After a complaint, I'm still waiting for a replacement. Not sure it will happen for Christmas... A bit disappointed though. Also, I would have appreciated gift wrapping with my order.

Some products arrived broken, no news from customer service

Overall it's ok, but extremely disappointed with the gourmet surprise. I was expecting something bigger.

Package received damaged and incomplete. No response despite two emails. I will not order from them again, even if the products are of good quality.

Products arrived broken and I never got a return from customer service.

A product out of stock was replaced without my agreement and a product arrived damaged. No return from customer service.

I took a box of several squares of chocolate. I'm disappointed by the quality of the chocolate, it doesn't taste like chocolate...

I am not happy because I received a jar in my package very damaged so inedible, so I sent an email to the comptoir de Mathilde and so far no response from them (it's been 1 week) it's a shame because I love their products.

Missing a product And no response from customer service

Order over 75€, a gift should have been included in the order but nothing and despite an email to the brand no news.

After ordering €160 worth of chocolate, I couldn't wait to discover my gift. What a disappointment when, alas, I saw a tiny sample of chocolate spread. I love your chocolates. But between the ''sample'' gifts and the loyalty points that can be accumulated for a content you don't know about ... It's disappointing. I'm thinking of doing my Christmas shopping elsewhere next time.

Too bad the calendar didn't fit and all the chocolates fell off.

No is actually also wrong. I contacted customer services about a part of the shipment that arrived broken, but they didn't respond. I am very disappointed. I won't be ordering anything from them again.

Disappointed with the advent calendar. I thought this one had more spreads, but for the price we pay there are just herbs...