/10
★★★★★
based on 4798 reviews published
★★★★★
based on 4798 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The order was incomplete and 6 products were missing. It took several reminders for the remainder to be dispatched. The products were corporate gifts and the missing items arrived just in time for distribution, which was stressful.
. E.
purchased on 29/11/2024
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2
/5
★★☆☆☆
I received a damaged parcel, broken chocolate when I was supposed to give it as a present and no response from customer service, disappointed I had to change my present .....
Juliette B.
purchased on 29/11/2024
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3
/5
★★★☆☆
Unable to select in-store delivery. I had to pay for delivery.
Melissa H.
purchased on 29/11/2024
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3
/5
★★★☆☆
The shipment took a long time.
Paola S.
purchased on 30/11/2024
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2
/5
★★☆☆☆
3 of the chocolates I bought arrived broken into several pieces, making them impossible to give as gifts. I emailed customer service about ten days ago, and got no response from them.
Crystel G.
purchased on 29/11/2024
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2
/5
★★☆☆☆
A gift from 75€ of purchase. I'm still waiting for the gift. And I'm still waiting for my e-mail to be answered. In short, I'm waiting
Willy F.
purchased on 29/11/2024
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3
/5
★★★☆☆
I have contacted you 3 times (3 emails) for a defective item that spilled in the package and never a response from you that's a shame!
Benedicte D.
purchased on 29/11/2024
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2
/5
★★☆☆☆
Package incomplete. pots missing
Marie C.
purchased on 29/11/2024
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3
/5
★★★☆☆
A chocolate bar arrived broken, customer service did not respond to my request.
Valerie R.
purchased on 28/11/2024
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2
/5
★★☆☆☆
My order arrived with broken chocolate elements, plus a gift was offered from the 75€ I got nothing in my parcel even though I spent 77€. I sent them an e-mail to let them know, but never got a reply.
Lucy M.
purchased on 29/11/2024
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2
/5
★★☆☆☆
Calendars don't fit, all the chocolates have fallen off. Contacted customer service, comment left unanswered. I am disappointed with my order
Léa C.
purchased on 29/11/2024
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2
/5
★★☆☆☆
The 3 chocolate plates arrived broken. I sent an email to customer service and I still haven't heard anything back. Quite disappointed.
Marine L.
purchased on 29/11/2024
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3
/5
★★★☆☆
Some packages arrived damaged. I'm waiting to hear from customer service, who have offered to return these items.
Sandra Florian L.
purchased on 29/11/2024
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2
/5
★★☆☆☆
The vegetable spreads are too liquid and the jars are not filled.
Thérèse M.
purchased on 29/11/2024
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3
/5
★★★☆☆
Sav not responding to two emails. Chocolates arrived broken and tote bag smells musty. Purchased as a Christmas gift.
Mélanie D.
purchased on 29/11/2024
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3
/5
★★★☆☆
A product arrived broken, I reported it, no response from the service.
Stéphanie G.
purchased on 29/11/2024
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3
/5
★★★☆☆
The chocolates have arrived cassės
Maurice S.
purchased on 30/11/2024
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2
/5
★★☆☆☆
Si0e web inaccessible pendant le black friday.produit arrivé abimé
Coralie M.
purchased on 29/11/2024
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2
/5
★★☆☆☆
I sent 4 emails because two of the babas arrived badly closed. and I haven't heard back. These are Christmas presents.
Sophie L.
purchased on 29/11/2024
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3
/5
★★★☆☆
Very long shipping!!!
Marion D.
purchased on 29/11/2024
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2
/5
★★☆☆☆
Order received late, with a destroyed advent calendar inside, nothing fit in the boxes.
Francesca V.
purchased on 29/11/2024
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2
/5
★★☆☆☆
The shelves all arrived broken. The inner protective packaging was not sufficient.
Josiane B.
purchased on 29/11/2024
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3
/5
★★★☆☆
Hello, a little disappointed with my order, I received the chocolate bar with caramel balls already broken, for a gift it's not great!
Ludivine G.
purchased on 29/11/2024
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3
/5
★★★☆☆
I'm still waiting for a response from customer service regarding a product that was not available and that I was supposed to have for free and that I didn't get inside.
Elodie P.
purchased on 29/11/2024
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3
/5
★★★☆☆
The chocolate is very good, and the spreads are original. The price remains very high, however, and the advent calendars are a big rip-off, because inside they're really not that great - they're big for not very much.
Christelle M.
purchased on 29/11/2024
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3
/5
★★★☆☆
I sent 2 messages concerning 2 products from my order that arrived broken, I still haven't received a return.
Valérie B.
purchased on 29/11/2024
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2
/5
★★☆☆☆
Very good products but customer service to review! Products received broken but after 3 messages to customer service still no answer!
Christelle D.
purchased on 29/11/2024
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3
/5
★★★☆☆
I have a box that arrived with broken products and the box torn on the side I sent an email with pictures but never got a response
Alicia M.
purchased on 29/11/2024
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3
/5
★★★☆☆
During an order, some items arrived broken. After a complaint, I'm still waiting for a replacement. Not sure it will happen for Christmas... A bit disappointed though. Also, I would have appreciated gift wrapping with my order.
Stephanie F.
purchased on 29/11/2024
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3
/5
★★★☆☆
Some products arrived broken, no news from customer service
Emmanuelle M.
purchased on 29/11/2024
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