★★★★★
based on 5698 reviews published
Latest neutral customer reviews
A little disappointed because there was supposed to be a gourmet surprise for my purchase and in the end it wasn't inside the parcel.
The products are good but I had a problem with a product I received that was broken. I haven't had any feedback from customer service despite a message for 3 weeks and a call. It's a real shame for good products that customer service isn't up to scratch.
The chocolate arrived broken in the parcel. No response via the customer account or via the e-mail address supplied in the parcel. At almost €20 each, you'd expect a response. If I add to that the fact that the parcel delivery address was changed by their carrier without my agreement, the experience is more than mixed.
Expensive shipping costs, not even home delivery, and long delivery times.
Forward calendar received late Damaged, and hard chocolates delivery not even available in store collection Will not order again
One of the plastics on the chocolate boxes was open, so the chocolates were in the air... I can't offer that, so I had to buy new ones.
Hello, your products are very good, but the delivery is deplorable and very slow!
I had a very mixed experience because I received someone else's parcel. After numerous calls to customer service (difficult to reach), I received my parcel 2.5 weeks after placing my order (I thought I wouldn't get it in time). The products were very well packaged. Contrary to what the website says, I didn't get a "gourmet surprise" despite having spent over 75 euros!
The order was incomplete and 6 products were missing. It took several reminders for the remainder to be dispatched. The products were corporate gifts and the missing items arrived just in time for distribution, which was stressful.
I received a damaged parcel, broken chocolate when I was supposed to give it as a present and no response from customer service, disappointed I had to change my present .....
Unable to select in-store delivery. I had to pay for delivery.
The shipment took a long time.
3 of the chocolates I bought arrived broken into several pieces, making them impossible to give as gifts. I emailed customer service about ten days ago, and got no response from them.
A gift from 75€ of purchase. I'm still waiting for the gift. And I'm still waiting for my e-mail to be answered. In short, I'm waiting
I have contacted you 3 times (3 emails) for a defective item that spilled in the package and never a response from you that's a shame!
Package incomplete. pots missing
A chocolate bar arrived broken, customer service did not respond to my request.
My order arrived with broken chocolate elements, plus a gift was offered from the 75€ I got nothing in my parcel even though I spent 77€. I sent them an e-mail to let them know, but never got a reply.
Calendars don't fit, all the chocolates have fallen off. Contacted customer service, comment left unanswered. I am disappointed with my order
The 3 chocolate plates arrived broken. I sent an email to customer service and I still haven't heard anything back. Quite disappointed.
Some packages arrived damaged. I'm waiting to hear from customer service, who have offered to return these items.
The vegetable spreads are too liquid and the jars are not filled.
Sav not responding to two emails. Chocolates arrived broken and tote bag smells musty. Purchased as a Christmas gift.
A product arrived broken, I reported it, no response from the service.
The chocolates have arrived cassės
Si0e web inaccessible pendant le black friday.produit arrivé abimé
I sent 4 emails because two of the babas arrived badly closed. and I haven't heard back. These are Christmas presents.
Very long shipping!!!
Order received late, with a destroyed advent calendar inside, nothing fit in the boxes.
The shelves all arrived broken. The inner protective packaging was not sufficient.
Hello, a little disappointed with my order, I received the chocolate bar with caramel balls already broken, for a gift it's not great!
I'm still waiting for a response from customer service regarding a product that was not available and that I was supposed to have for free and that I didn't get inside.
The chocolate is very good, and the spreads are original. The price remains very high, however, and the advent calendars are a big rip-off, because inside they're really not that great - they're big for not very much.
I sent 2 messages concerning 2 products from my order that arrived broken, I still haven't received a return.
Very good products but customer service to review! Products received broken but after 3 messages to customer service still no answer!
I have a box that arrived with broken products and the box torn on the side I sent an email with pictures but never got a response
During an order, some items arrived broken. After a complaint, I'm still waiting for a replacement. Not sure it will happen for Christmas... A bit disappointed though. Also, I would have appreciated gift wrapping with my order.
Some products arrived broken, no news from customer service
Overall it's ok, but extremely disappointed with the gourmet surprise. I was expecting something bigger.
Package received damaged and incomplete. No response despite two emails. I will not order from them again, even if the products are of good quality.