/10
★★★★★
based on 4947 reviews published
★★★★★
based on 4947 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Parcel received too late and therefore very disappointed ( advent calendar). Ordered on Thursday morning and received the following Monday for a delivery said to be within 48 hours. What do I do with my advent calendar that I was supposed to offer on Saturday ??? So very disappointed
Aurelie C.
purchased on 28/11/2024
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1
/5
★☆☆☆☆
I ordered during Black Friday, and in an effort to get a surprise, I inflated my order to qualify. My package arrived with no surprise, because supposedly it's not compatible with the promotions. This is not explicitly stated on the site, which is misleading.
Veronique S.
purchased on 28/11/2024
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1
/5
★☆☆☆☆
I've sent 3 emails with no reply. 6 items broken on receipt of parcel.
Delalleau N.
purchased on 29/11/2024
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1
/5
★☆☆☆☆
Product damaged and surprise missing, disappointed 🙁
Benjamin P.
purchased on 29/11/2024
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1
/5
★☆☆☆☆
Perfect Very satisfied
Françoise B.
purchased on 27/11/2024
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1
/5
★☆☆☆☆
Claim made for gresins arrived in Miette. 0 reply
Deborah M.
purchased on 29/11/2024
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1
/5
★☆☆☆☆
Parcel received, with one article opened inside, all the other articles were sticky... I sent an email to the after-sales service more than a week ago and I haven't had any return.
Léonie C.
purchased on 29/11/2024
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1
/5
★☆☆☆☆
Order completed with great difficulty. I gave up to place a second one and the click and collect didn't work.
Edwige N.
purchased on 29/11/2024
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1
/5
★☆☆☆☆
First order and first disappointment: 2 damaged items in the parcel, 2 emails to the eShop after-sales service for complaints, no reply...This will be my first and last order with this company.
Christine P.
purchased on 25/11/2024
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1
/5
★☆☆☆☆
One item received broken and no response from customer service. I am very dissatisfied.
Manon L.
purchased on 29/11/2024
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1
/5
★☆☆☆☆
Short
Daniel C.
purchased on 25/11/2024
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1
/5
★☆☆☆☆
The chocolate plates were all broken, but the worst thing was a pot of chocolate spread which was also broken. Very, very disappointed!
Claude M.
purchased on 29/11/2024
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1
/5
★☆☆☆☆
Very disappointed, the jars opened in the parcel ... the contents all dirty and sticky (jar of baba au rhum, one of cannelé à l'armagnac and a bottle of rhum arrangée) It was for a gift, impossible to offer obviously! I notified your services immediately with a photo of the inside of the parcel... ( + 10jours) et aucune nouvelles Véritablement très déçu !!!
Jocelyne G.
purchased on 27/11/2024
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1
/5
★☆☆☆☆
Disappointed. Bought 3 sweet calendars and box warped in transit. The chocolates were scattered everywhere and the quality dropped. The after-sales service is not responsive. Too bad, I will not repeat the experience.
Mickaël H.
purchased on 23/11/2024
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1
/5
★☆☆☆☆
Product in package broken. No response from customer service after two reminders.
Priscillia L.
purchased on 26/11/2024
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1
/5
★☆☆☆☆
The advent calendar is very disappointing both in quality and quantity ... I will not repeat the experience next year ... I was so far satisfied with your products but for the calendar it would have been better to put a little more expensive and more generous ...
Peter D.
purchased on 20/11/2024
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1
/5
★☆☆☆☆
Order received incomplete
Amelie B.
purchased on 24/11/2024
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1
/5
★☆☆☆☆
My order arrived with broken containers. I refused the parcel.
Edith C.
purchased on 17/11/2024
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1
/5
★☆☆☆☆
Out of 3 advent calendars ordered, one was damaged and another had one of the sides empty of chocolates!!!! Big disappointment
Catherine F.
purchased on 19/11/2024
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1
/5
★☆☆☆☆
Two items missing and no return despite several reminders!
Caroline F.
purchased on 29/11/2024
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1
/5
★☆☆☆☆
I'm a little disappointed by the advent calendar. I would have liked more variety in the terrines and tapenades and less mustard and pepper salts, which are certainly good but too present.
Margot D.
purchased on 26/11/2024
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1
/5
★☆☆☆☆
Expensive for what it is and empty box 13 (I hope it wasn't a joke ...)
Vincent R.
purchased on 19/11/2024
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1
/5
★☆☆☆☆
2nd year ordering... first year 1 bottle broken. Returned with no problem. This year a package of confectionery arrived stale (it was for a Christmas hamper). I send an e-mail to customer service, who never reply, so I call after a week. The answer: they can't send me back the item in question because it's too late (December 10) and they're forcing me to get a refund... I gave them a 2nd chance but I'll never order from them again.
Elina D.
purchased on 28/11/2024
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1
/5
★☆☆☆☆
What a shame 2 calendars bought for 64€ and when opening the plastic film the calendars don't hold open on both sides and the chocolates fall out, the chocolates ended up in a bowl and the calendars in the garbage can, impossible to repair. I found myself looking like an idiot in front of my sister-in-law and my daughter, because it was a gift. Never again
Laury D.
purchased on 26/11/2024
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1
/5
★☆☆☆☆
I contacted you following a problem with the delivery of the products (a product arrived broken) and I never got a reply.
Amal B.
purchased on 21/11/2024
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1
/5
★☆☆☆☆
Le comptoir à Mathilde is not what it used to be! Incorrect order and order rectification 5 days later! Disastrous, calendar poorly assembled, several boxes missing and chocolates found in other boxes! I wouldn't recommend it again.
Julien B.
purchased on 25/11/2024
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1
/5
★☆☆☆☆
I had asked for a message to be written on a card but I didn't get anything in the parcel.
Nejma K.
purchased on 28/11/2024
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1
/5
★☆☆☆☆
Advent calendar received on 09/12 without compensation
Marianne R.
purchased on 27/11/2024
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1
/5
★☆☆☆☆
Broken item no news from after-sales service no reply to email or phone aj
Juliette D.
purchased on 29/11/2024
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1
/5
★☆☆☆☆
The chocolate was broken into a thousand pieces
Fanny H.
purchased on 26/11/2024
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