Reviews Le Comptoir de Mathilde

Products arrived broken and I never got a return from customer service.

A product out of stock was replaced without my agreement and a product arrived damaged. No return from customer service.

I took a box of several squares of chocolate. I'm disappointed by the quality of the chocolate, it doesn't taste like chocolate...

I am not happy because I received a jar in my package very damaged so inedible, so I sent an email to the comptoir de Mathilde and so far no response from them (it's been 1 week) it's a shame because I love their products.

Missing a product And no response from customer service

Order over 75€, a gift should have been included in the order but nothing and despite an email to the brand no news.

After ordering €160 worth of chocolate, I couldn't wait to discover my gift. What a disappointment when, alas, I saw a tiny sample of chocolate spread. I love your chocolates. But between the ''sample'' gifts and the loyalty points that can be accumulated for a content you don't know about ... It's disappointing. I'm thinking of doing my Christmas shopping elsewhere next time.

Too bad the calendar didn't fit and all the chocolates fell off.

No is actually also wrong. I contacted customer services about a part of the shipment that arrived broken, but they didn't respond. I am very disappointed. I won't be ordering anything from them again.

Disappointed with the advent calendar. I thought this one had more spreads, but for the price we pay there are just herbs...

Hello, I received an incomplete package, I made a claim on the site, no news for several days.

Item arrived broken, after-sales service not very accessible.

I received all the chocolates, the problem was that I received broken ones. I contacted customer service but got no answer.

A product arrived damaged and I didn't get a return from the after-sales service.

Tea box damaged I have made a claim no one to date has replied.

Products arrived broken!

My chocolate bar arrived broken...

Some of the chocolate patterns are melted, not a great gift KAMASUTRA

My parcel arrived with a slightly open product which spilled into the box. I've emailed the relevant department and haven't heard from them since. I've tried to contact them by phone, but no one answers.

No gift bag Too bad

Item received broken and no response from after-sales service. Really disappointed! I was really happy with my purchase but the customer service is really not up to scratch.

Package very well packed. Preparation time + delivery longer than announced on the site. Delivery not on the date announced by the carrier. 2 days in advance, a day off for nothing (even if it's the carrier's fault). When you contact Comptoir de Mathilde to inform them, no response. The feeling is that, once the sale is made, customer service doesn't give a damn about your customer experience. Good store customer, first and most likely last order on the website.

The little pot of grilled meats in the gourmet box was broken despite the precautions taken!

Sent to a relay when I had indicated home delivery.

Hello, Delivery too long and I have a box preparation salted damaged at the top in the corner. I won't be able to offer it as it's not pretty. Too bad because I really like your products.

DLC of the products two months later, no SAV return, very disappointed.

Very good products and efficient delivery. However, as a professional, I haven't had any response to my call for a quote for our teams all over France. That's a real shame.

The products are brilliant, but the delivery time was very long this time.

Hello, I received an e-mail for my birthday the day after I placed my order. I immediately contacted you by e-mail to be able to benefit from it and to this day I have never had an answer.

Very good product, but this time out of 5 shelves ordered, 3 arrived broken. It's a pity to offer !

Pay attention to the weight! I was expecting bigger pots of mustard. If not, tasty products!

Hello, for Easter I ordered the paintable chocolates (unicorn and dino). My children loved painting them. But then it's inedible, the chocolate pieces are too thick and it's much too hard for the children's teeth. For the exorbitant price, it's just not worth it. Perhaps a chocolate egg or bar (with an Easter motif) would be more appropriate.

Very good except for the shipping costs, which are too high.

Good but not excellent....

The grinder of the salt bottle was broken!

First of all, I'd like to point out that the person I spoke to on the phone deserves 5 stars. She listened to me and tried several times to help me with my enquiries. Thank you for your help! However, delivery is too expensive and you can't choose the day of delivery (like Colissimo for example), it's chocolate and the aim is not to let the products melt... What's more, an e-mail was sent to me indicating a Monday departure, but no trace of the parcel on the post office's website (probably a computer bug that also affected the establishment, I believe), even though the date of receipt was different. Finally, the final choice of order was not precise enough: I would have liked to have been able to integrate the various elements into the bag purchased, but this was not offered.

The shipping time was too long

The ordering site is not very user-friendly. The gift left without any information about the sender, or a message for the recipient!

Too bad the jar of lavender honey was poorly sealed. it leaked into the package .

Extended delivery times due to Black Friday (even though Black Friday was over 1 week ago) and, above all, they only tell you about it once the order has been placed. And strangely enough, the order went out once I'd contacted customer service. During the holiday season, you need to clearly announce your lead times (before the order is placed) or significantly increase your staffing levels.