★★★★★
based on 5727 reviews published
Latest customer reviews
Good products, but one jar was not watertight liquid leaked into the box.
Problem with my delivery, and after several emails and photos they sent me back the two defective products.
Very good
Very good products
All went well, except that the delivery man didn't ring the doorbell as instructed. The parcel was put in the letterbox.
Excellent, high-quality product
Correct order. Super fast shipping and quality products! We love EVERYTHING!!! Thank you
Items as described, fast delivery.
Big delay in delivery, zero feedback from customer service despite several reminders.
The goods arrived at my house in good condition, until the delivery driver decided to put the parcel over my gate, which is over 2 m high. No need to mesh, the chocolate was in crumbs. Of course it was. I notified Mathilde's counter by e-mail, followed up several times and got no response. The delivery took place on December 18, and all my chocolate gifts had to be redone... To this day, I still haven't had a reply from the comptoir de Mathilde customer service department. On the other hand, I'm bombarded with advertising emails every day. So no, it's not a mistake on their part, since the chocolate was fine until then, but the lack of response on their part is extremely unpleasant. I still placed two orders for a total of around €200, which for me is a substantial sum. I expected a little more attention from the supplier. I've been in this situation before and the supplier apologized for the inconvenience, and at the very least returned or refunded the goods.
Christmas jam is excellent.
Order placed well before Christmas, unfortunately I only received half of the order and was therefore unable to give the Christmas presents in time. Mail sent to the address given but no reply, I had to contact them on the website. Too bad.
We thank you for your feedback and are sincerely sorry to hear that your experience with Le Comptoir de Mathilde did not live up to your expectations. We understand the importance of receiving your orders on time, especially during the holiday season.
Rest assured that your satisfaction is our priority. We take your feedback very seriously and will be reinforcing our customer follow-up to prevent this from happening again. Please do not hesitate to contact us directly should you require any further assistance.
Thank you for your understanding,
The Comptoir de Mathilde team
Perfect order arrived just in time for New Year's Eve
Product arrived broken still waiting for new after-sales service
We are very sorry to hear that your product arrived damaged. Our customer service department experienced some difficulties at the end of the year and we would like to apologize for this. Your satisfaction is our priority, and we are doing everything we can to resolve this problem quickly.
Thank you for your understanding and trust.
Yours sincerely
The Comptoir de Mathilde team
Nothing to say
Everything was perfect! Careful delivery, top salt and pepper packaging! I recommend and would recommend 😁👍
Perfect
Very well packaged and protected, fast delivery and reception!
.
No order available at the collection point, fortunately the product was available in the store.
Thank you for taking the time to share your review. We are sorry to hear that your withdrawal experience did not live up to your expectations. Please be assured that we take your feedback very seriously and are constantly working to improve our services. We look forward to welcoming you back soon, whether in-store or for an online order.
Best regards,
The Comptoir de Mathilde team
Very good
The products in cardboard packaging were all damaged ( panettone and Ours guillauve ) impossible to offer them and the chocolate plate the same because broken. Packages should be better protected...
We thank you for your feedback and are sorry to hear that your products arrived damaged. Your satisfaction is important to us, and we will be improving our packaging to avoid this kind of inconvenience.
Yours faithfully
The Comptoir de Mathilde team
Top
Very fast delivery and very careful packaging. Everyone enjoyed my gifts.
Order received quickly. The products are perfect
The parcel organized by the carrier dpd poste arrived broken into 10 pieces instead of 1...
Thank you for taking the time to share your opinion. We are very sorry about this incident. Our teams take particular care with each order, but it is possible that the package may be subjected to rough handling in transit. We will do our utmost to find appropriate solutions.
Yours faithfully
The Comptoir de Mathilde team
Packed with GREAT care and absolutely delicious products!
Package arrived on time, undamaged and well protected. Perfect!
Top I really liked
Super presentation and delicious 😋
Order ok and fast
Satisfied. Arrived in time for Christmas.
Nothing to say, just what I expected
Perfect
Fast shipping, neat packaging, impeccable presentation, tastes to die for 🤩
Delicious
Perfect! Thank you
I don't find truffled mustard very good! Sorry, but I've had better
Compliant products, fast delivery.
4 jars of cep mustard ordered. Validity date 01/2025???unacceptable
Thank you for taking the time to share your opinion. We understand your concern about the expiry date of your jars of cep mustard. We are committed to offering quality products and are sorry if this did not live up to your expectations. We have since found a solution together and we are delighted that you were satisfied. We look forward to seeing you again on our Eshop.
Mélodie,
Le Comptoir de Mathilde