Reviews Le Comptoir de Mathilde

The chocolates arrived broken

Order received, well packaged, no breakages and rather fast delivery.

Perfect

Package incomplete. pots missing

A chocolate bar arrived broken, customer service did not respond to my request.

I ordered a box + 2 products for a total of 80.26 EUR. First of all, the 10% welcome bonus was not applied. Secondly, the box was supposed to include a dark-colored mug, but in the end I received a red one, less pretty and moreover chipped. Finally, having exceeded the 75 EUR purchase, a gift was to be received, and I got nothing. I left a message on the site on 05/12/2024, today is 18/12/2024: no reply. I tried to call the after-sales service, but nobody answered. In short, very disappointed, I do not recommend at all. I hope the products will at least be good...

Very well packed

My order was missing an item. Complaints department contacted....no news.... Damage

My order arrived with broken chocolate elements, plus a gift was offered from the 75€ I got nothing in my parcel even though I spent 77€. I sent them an e-mail to let them know, but never got a reply.

Just as described and great delivery service.

Everything perfect

I placed an order on the last day of Black Friday. The site was very slow and I had to go back several times to put products in the basket and order ... What's more, I couldn't find the option of ordering in-store delivery, even though the site said you could.

I received the parcel with 2 of the 6 products totally inedible, as the honey had spilled in the box and the breadsticks were in crumbs. Despite 2 emails and a message on your platform, you seem to be turning a deaf ear to my request for a refund of these products and the shipping costs. Unacceptable

Order met my expectations. Beautiful, well-stocked advent calendar.

An item is missing from my order, and after two weeks and two complaint emails, no news.

Fast delivery for December! Excellent products

Calendars don't fit, all the chocolates have fallen off. Contacted customer service, comment left unanswered. I am disappointed with my order

I received the wrong order. Difficult to access customer service. Still waiting. At best, I won't get all the items I ordered. Very disappointed.

I have been unable to return an item. No reply by e-mail.

The 3 chocolate plates arrived broken. I sent an email to customer service and I still haven't heard anything back. Quite disappointed.

Some packages arrived damaged. I'm waiting to hear from customer service, who have offered to return these items.

I sent 4 emails to explain that I had exploded chocolate bombs with photos when I opened the package and no response. 1st and last order. To be avoided.

The vegetable spreads are too liquid and the jars are not filled.

Parcel sent quickly, very well packaged. However, the cardboard box had a very bad smell, we didn't know if it was the cardboard or the packaging of the products. Nevertheless satisfied with my order

Everything was perfect from order to delivery.

Sav not responding to two emails. Chocolates arrived broken and tote bag smells musty. Purchased as a Christmas gift.

All the shelves are broken, i.e. 5. I was supposed to have a gourmet gift for an order of over 75 euros in the parcel and I don't have it! Complaint email sent 10 days ago and no news.

A product arrived broken, I reported it, no response from the service.

Perfect as usual

Perfect

Parcel received 10 days ago, 1 item missing, 3 items broken, no response to my claim form, no response to the email sent with photos, hotline phone line without response, I do not recommend at all, very dissatisfied with my bad experience and the silence of the after sales service !

Hello, I have received a damaged parcel, I have sent you photos and email but no reply to date: "Hello, I have received my order but part of the contents is missing. Here is my order number: 118310 I am sending you photos: - of the contents received , - of the damaged box, Here are my two missing items: - white coconut spread - mirabelle de Lorraine preparation. Is it possible to make up for the two missing items? Or a credit note or refund for these two items?" dated December 10! These items were for a Christmas present, and I'm still waiting for them! Looking forward to hearing from you, Mrs THIBAULT

Very satisfied with my order

Very fast delivery, super packed. Very good product

Products arrived broken and no response from customer service.

The chocolates have arrived cassės

I love everything is succulent and perfectly packaged, it is my favorite candy, only missing the popcorn and it will be the must, thank you for my pretty order

I sent an email to customer service and they never replied. Two of the items I ordered arrived broken.

Good products

Fast, full order