Reviews Le Comptoir de Mathilde

Nothing to report. Products received perfect Delivery on time

Excellent site, excellent products, the best!

Ras

Fine

The shelves all arrived broken. The inner protective packaging was not sufficient.

Very good

Hello, a little disappointed with my order, I received the chocolate bar with caramel balls already broken, for a gift it's not great!

The 3 chocolates to be broken arrived broken, 1 arrived in a deplorable state (bits of chocolate everywhere on the edges, on the "mallet" in short shameful to offer that for Christmas!), I sent the photos to customer service on 6/12 and 0 response.

Ok compliant

The parcel arrived on time but most of the contents are broken (3 out of 5 items). Mail made to customer service and currently no return

I'm still waiting for a response from customer service regarding a product that was not available and that I was supposed to have for free and that I didn't get inside.

Super recommended, opening their calendars has become a Christmas tradition. Next year we will be back again.

The contents of my order were exactly what I had ordered. What's more, I had a parcel delivery problem and customer service was reactive.

I love this excellent quality brand and I'm a Christmas fan, so I can tell you that the Christmas products are much appreciated. Merry Christmas to you

The chocolate is very good, and the spreads are original. The price remains very high, however, and the advent calendars are a big rip-off, because inside they're really not that great - they're big for not very much.

This is the second year in a row that I've ordered (during Black Friday), the products are of high quality. I think that to build customer loyalty, there should be even more novelties or customizable products.

Very well

Fast delivery. Well packaged products. All that's left is to taste them.

I sent 2 messages concerning 2 products from my order that arrived broken, I still haven't received a return.

Package received with 3/4 of the chocolates broken. I've sent 2 emails that have gone unanswered, I'm trying to contact them by phone but there's no answer, and on Facebook I can't recommend them at all.

Very good products, well packaged order. No complaints

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Satisfied with the online order and delivery to a relay point.

Fast and compliant

Normally a surprise gift of 75€ of purchase, I bought for more than 150€ I did not have anything, I announced it but nothing received thereafter just one sorry. Don't say things if in the end you don't respect your commitments.

Very well packaged, but impossible to track.

I have not received the products I ordered but other products

Very good products but customer service to review! Products received broken but after 3 messages to customer service still no answer!

Lame as hell. And customer service that couldn't care less about my comments. A lost customer!

I have a box that arrived with broken products and the box torn on the side I sent an email with pictures but never got a response

I made a complaint following the delivery of my order because an item arrived broken. I never got a reply. This is not serious, I will not come to your store again.

NICE PRODUCTS BUT CHOCOLATE BREAKS !!!!

Parcel received too late and therefore very disappointed ( advent calendar). Ordered on Thursday morning and received the following Monday for a delivery said to be within 48 hours. What do I do with my advent calendar that I was supposed to offer on Saturday ??? So very disappointed

I ordered during Black Friday, and in an effort to get a surprise, I inflated my order to qualify. My package arrived with no surprise, because supposedly it's not compatible with the promotions. This is not explicitly stated on the site, which is misleading.

I've sent 3 emails with no reply. 6 items broken on receipt of parcel.

Top

Perfect

I knew the products because I had already bought them.

Perfect 👌

Too good