Reviews Le Comptoir de Mathilde

9.4/10
★★★★★
based on 6304 reviews published

Latest customer reviews

2 /5
★★☆☆☆

Some of the chocolate patterns are melted, not a great gift KAMASUTRA

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David P.
purchased on 25/11/2024
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2 /5
★★☆☆☆

My parcel arrived with a slightly open product which spilled into the box. I've emailed the relevant department and haven't heard from them since. I've tried to contact them by phone, but no one answers.

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Isabelle B.
purchased on 27/11/2024
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5 /5
★★★★★

Satisfied

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Céline F.
purchased on 26/11/2024
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5 /5
★★★★★

Great advent calendar.

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Line G.
purchased on 26/11/2024
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5 /5
★★★★★

Package received very well packed and quickly!

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Lauriane R.
purchased on 27/11/2024
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5 /5
★★★★★

Perfect.

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Olivier V.
purchased on 25/11/2024
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3 /5
★★★☆☆

No gift bag Too bad

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Ariane F.
purchased on 26/11/2024
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5 /5
★★★★★

Fast delivery, very well packaged

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Andree M.
purchased on 24/11/2024
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5 /5
★★★★★

Perfect!

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Françoise M.
purchased on 25/11/2024
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5 /5
★★★★★

Great product

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Hassan V.
purchased on 24/11/2024
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5 /5
★★★★★

Perfect

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Jennifer D.
purchased on 27/11/2024
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5 /5
★★★★★

Very fast delivery, advent calendar received just before december 1st even though I ordered it 3 days before. Delivered with care, the driver warned me of the scheduled time and arrived on time at my door. The only problem with the calendar was that it opened from the bottom when I was holding it. We'd just have to reinforce the fasteners to prevent it from opening. I'd recommend

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Virginie G.
purchased on 27/11/2024
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5 /5
★★★★★

Très bon le top

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Céline F.
purchased on 27/11/2024
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5 /5
★★★★★

Fast delivery and product in good condition

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Alexia O.
purchased on 24/11/2024
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4 /5
★★★★☆

Very nice product, sent on time.

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Catherine P.
purchased on 27/11/2024
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5 /5
★★★★★

Very well packed. Perfect after-sales service

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Sandrine S.
purchased on 13/11/2024
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5 /5
★★★★★

No complaints. Very satisfied with this first order!

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Christelle V.
purchased on 21/11/2024
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1 /5
★☆☆☆☆

Very disappointed by this experience. I received my order 10 days ago, and when I opened it, a jar of Christmas spread was broken. I sent two emails and tried to contact them by phone about ten times, but got no answer. It's a real shame, especially as the order was for a gift this weekend. The lack of responsiveness and customer service is unacceptable.

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Mylène S.
purchased on 23/11/2024
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1 /5
★☆☆☆☆

My order gave me access to the "gourmet surprise". I was indeed very surprised to be offered a jar of spread equivalent to one or two teaspoons. For an order of over €100, I don't find this very commercial...

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Guy L.
purchased on 23/11/2024
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5 /5
★★★★★

Perfect!

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William M.
purchased on 24/11/2024
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4 /5
★★★★☆

Fast delivery and quality products

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Francis L.
purchased on 26/11/2024
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5 /5
★★★★★

I was very satisfied with the products I bought (savoury Advent calendars) and the fast delivery. It was my first contact with the site and I was able to appreciate the wide range of products on offer.

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Françoise B.
purchased on 22/11/2024
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5 /5
★★★★★

Fast delivery; careful packaging; product conforms and... tasty! All perfect!

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Morgane D.
purchased on 26/11/2024
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5 /5
★★★★★

Well-protected and fast parcel.

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Gaelle B.
purchased on 26/11/2024
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2 /5
★★☆☆☆

Item received broken and no response from after-sales service. Really disappointed! I was really happy with my purchase but the customer service is really not up to scratch.

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Julia M.
purchased on 25/11/2024
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5 /5
★★★★★

Nice packaging for this advent calendar! TB

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Paola C.
purchased on 25/11/2024
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5 /5
★★★★★

Super

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Elodie D.
purchased on 20/11/2024
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5 /5
★★★★★

Excellent service

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Dominique G.
purchased on 24/11/2024
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4 /5
★★★★☆

Very nice package, too bad your gift didn't live up to our orders.

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David E.
purchased on 20/11/2024
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5 /5
★★★★★

Satisfied

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Nicolas P.
purchased on 20/11/2024
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5 /5
★★★★★

Very good a little light the small pot

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Adriana R.
purchased on 23/11/2024
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1 /5
★☆☆☆☆

A jar of baba leaked into the box, so it wasn't watertight. The promised surprise was non-existent, just paper... Very long delivery time...

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Paul C.
purchased on 14/11/2024
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5 /5
★★★★★

But stop using the DPD delivery service

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Dominique A.
purchased on 19/11/2024
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1 /5
★☆☆☆☆

I have not received my order. The tracking says it was returned to sender but no one has contacted me. I've tried to contact the seller three times and had no response.

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Stephanie H.
purchased on 13/11/2024
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5 /5
★★★★★

Very good

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Isabelle R.
purchased on 13/11/2024
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5 /5
★★★★★

Perfect advent calendar 😇

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Valentin P.
purchased on 08/11/2024
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5 /5
★★★★★

I am very satisfied with my order and delivery. Ordering on the website went very smoothly.

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Audrey V.
purchased on 17/11/2024
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5 /5
★★★★★

No complaints. Top delivery. Products as delicious as ever. Completely satisfied for years

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Stella S.
purchased on 12/11/2024
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1 /5
★☆☆☆☆

Bland products. Not worth the price paid. I'd advise against it.

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Mathilde M.
purchased on 07/11/2024
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Answer from Le Comptoir de Mathilde
Hello Mathilde,

Thank you very much for your feedback and for taking the time to share your impressions. We're very sorry to hear that your product experience didn't go well, and we're sorry that these products didn't fully meet your expectations. Our recipes are created with care and quality ingredients, but we know that every palate is unique.
We therefore take your comments into account and pass them on directly to our manufacturing teams.

Yours sincerely
The Comptoir de Mathilde team
5 /5
★★★★★

Nickel

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Ingrid T.
purchased on 18/11/2024
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