Reviews Le Comptoir de Mathilde

Hot chocolate lollipops broken in transit. A bit average considering I paid €4.75 for shipping...

The products are of good quality, no problem on this point. However, although the products were well packaged, I had a bad surprise: my chocolate heart was broken.

Small problem: one jar was not closed properly and spilled into the package.

Good but expensive

Unfortunately I'm quite unhappy with the delivery of my order. It was delivered to a relay point, then sent back to the sender after just 7 days, with no prior warning of this very short delay, nor of the need to pick it up before a certain date (compared to other experiences). Once the parcel had been sent back, I had to pay delivery charges again, which I already found onerous, only to have them delivered a second time at a time when my presence was mandatory, without checking whether I could make myself available, or offering to postpone the date if I couldn't be there. So I had to ask an acquaintance to collect the parcel for me... The customer service I was in contact with gave me no explanation, and made no gesture. I really don't recommend

In one of the jars the spread had leaked. I informed customer service a week ago and to date there has been no response.

Complicated

Good products

Order arrived promptly and very well packaged; shipping cost much too high, too bad. What's more, I was sure I'd chosen another, more convenient relay point, but I was delivered to a post office and that's the one written in the order. How odd.

Expensive delivery costs, order had to be reshipped 2 days before Christmas because it was lost.

Customer service does not respond.

Navigation on the site is very easy. On the other hand, I waited 3 weeks for my delivery, having sent an e-mail and phoned the head office. Some products arrived broken, the pre-emption dates are mid-January, and above all my order did not correspond to the products ordered. The truffles I ordered turned out to be a chocolate lollipop, but the gift was for an adult.

On the site, the products look bigger

Product level, perfect as usual, but delivery service.... Long, very long, and above all no information at the beginning

The products delivered were very well packaged. And the comptoir de Mathilde products are always a great value! We are however very disappointed with the surprise.... very small given the order we placed, we regret not having made the order in installments. Such a shame.

The 2 tote bags had a strong musty smell. Otherwise I already know the products and like them a lot.

No news of my order since its return to the store.

Lots of Black Friday bugs and long shipping times

Delivery too long, 14 days to receive my items

Delivery takes too long

Good products. However, I was very disappointed when I tried to order the items I had spotted on Black Friday. These products were no longer on sale and reappeared the next day ... ! Not very commercial.

Order arrived with the basket broken and a package opened and crushed I will have to find a solution quickly because at the base it was a complete order to make a basket for Christmas but without basket it is complicated.

2/3 bug nothing really annoying on the site but it goes in the background 🙂

1. Incorrect surname. 2. Item left on front door, not hand-delivered. 3. An item was replaced by another without my knowledge. 4. Never buy from you again.

The parcels apparently arrived in good condition. I didn't see them as they were a gift. However, it's a shame that the truffles (out of stock) were replaced by a lollipop. Not great for grandparents.

The parcels apparently arrived in good condition. I didn't see them as they were a gift. However, it's a shame that the truffles (out of stock) were replaced by a lollipop. Not great for grandparents.

I bought it on Black Friday, and I'm glad I did, because it's still pretty expensive...

Only 3/5 stars because the shipping costs are far too high and the packaging far too bulky for its contents.

Very good for the products but problem of damaged packaging following delivery.

Fast delivery, good products, but SAV 0 I remain without answer after having received a box damaged during transport, 3 mails sent without answer damage

Shopping on the site was complicated, probably because of the large number of connections required to take advantage of the sales. As a result, you had to log in several times to access the product data sheets. What's more, as there's no indication on the results page whether products are still in stock, it was sometimes difficult to access a product's page only to realize that it was sold out. In short, it easily took me 4 or 5 times longer to place the order that evening. The rest of the delivery chain went smoothly.

The chocolate chip was broken when I received the parcel.

No order tracking, no replies to emails. After 4 calls I managed to get someone on the phone to tell me that my parcel had been lost. Finally, a parcel arrived a few days later, so I don't know which one - the old one, the new one? What's more, a bottle of oil had leaked into the packaging. Too bad! First and last order on your site.

The big jar of baba au rhum arrived leaking due to the strapping on the jar too bad it was the most expensive item in the order with 1 order over 100€ 🙁

Hello I will no longer order by collision, 10 days waiting despite our presence, we recovered at the post office, you as far as you are concerned it was very well packaged, but the post must have severely shaken the box, the pasta spread packaging was torn and boxes mathildettes dirty, for a small gift is not top .for what concerns the tasting will have to wait until late December Happy Holidays to you and take care of you.

Packaging problem the packaging was torn

Too bad, for Christmas, we ordered on the internet for all our family, a nice package approaching a hundred euros, some bars arrived broken, one of the items has been replaced, we wanted to offer chocolate truffles we end up with a chocolate lollipop for children, not top top top! Also, the design of the chocolates to be broken does not correspond with what was proposed on the site. I think it's better to go to the store.

The site is good, I was able to find all the products I was looking for. However, the delivery didn't go so well, as several of the chocolate bars arrived broken (especially the white and milk ones). As these are gifts, I'm moderately satisfied.

I received a broken chocolate box ... impossible to reach customer service by phone and no response by email.

My order arrived quickly but one jar was badly sealed with spread on the outside of the jar. I contacted customer service and asked them to send me a new one. 3 times and still no answer.