Reviews Le Comptoir de Mathilde

9.4/10
★★★★★
based on 6303 reviews published

Latest customer reviews

5 /5
★★★★★

Purchase for a gift. The recipient is delighted

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Aurélie L.
purchased on 23/12/2023
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5 /5
★★★★★

Quality products as you would expect, the packaging was meticulous. I would order again.

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Kévin O.
purchased on 04/01/2024
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5 /5
★★★★★

I highly recommend it, thank you

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Arnaud R.
purchased on 06/01/2024
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5 /5
★★★★★

Very well

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Marie V.
purchased on 06/01/2024
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5 /5
★★★★★

Excellent products, especially the delicious Raisin au Sauterne! Uncomplicated ordering and fast delivery, including to Switzerland. I'm very pleased that the website is now available in several languages. Highly recommended!

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Meike H.
purchased on 04/01/2024
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2 /5
★★☆☆☆

The ordering site is not very user-friendly. The gift left without any information about the sender, or a message for the recipient!

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Anne D.
purchased on 29/12/2023
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Answer from Le Comptoir de Mathilde
Hello Anne, thank you for your feedback. We are sorry that you have encountered difficulties with our ordering site. When sending gifts, we are able to include the sender's name and a message for the recipient. You can specify these on the delivery tab in the "message to our order preparers or to the recipient of your package" box. We look forward to providing you with a better experience in the future. Sincerely yours, the Comptoir de Mathilde team.
5 /5
★★★★★

Very good

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Christiane R.
purchased on 06/12/2023
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5 /5
★★★★★

Very satisfied with this purchase

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Marylene L.
purchased on 01/01/2024
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5 /5
★★★★★

Fast, quality service! Pleased to meet you!

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Sylvie D.
purchased on 03/01/2024
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5 /5
★★★★★

Everything conforms

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Alexis D.
purchased on 04/01/2024
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5 /5
★★★★★

I ordered the black cherry almond tea and I am completely satisfied. I love the taste!

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Sophie T.
purchased on 02/01/2024
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5 /5
★★★★★

Perfect 👌, well packaged, received on time and excellent.

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Paméla G.
purchased on 11/12/2023
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5 /5
★★★★★

Very good experience

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Raphaelle R.
purchased on 03/01/2024
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5 /5
★★★★★

For me the praline a tartiner noisette du piemont is just delicious

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Armin H.
purchased on 02/01/2024
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5 /5
★★★★★

Those to whom I offered them were very appreciative.

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Bernard R.
purchased on 04/01/2024
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5 /5
★★★★★

Perfect

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Irena P.
purchased on 25/12/2023
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5 /5
★★★★★

Awesome!!!

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Maëva N.
purchased on 31/12/2023
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5 /5
★★★★★

Delighted with my order. Fast and careful shipping. Very good contact with customer service

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Charlotte B.
purchased on 25/12/2023
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5 /5
★★★★★

The delivery arrived on time and well packaged, but despite this the marshmallows arrived broken. I don't have a photo to prove it because it was to send to a friend who lives far away and he didn't keep the photo.

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Marion B.
purchased on 25/12/2023
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5 /5
★★★★★

VERY fast delivery, well-packaged products. Negative point: high cost of delivery as the Le Mans store has no retreat point, unlike other towns, which is a disadvantage when the product is no longer available locally.

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Evelyne B.
purchased on 22/12/2023
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5 /5
★★★★★

Great products

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Michelle F.
purchased on 21/12/2023
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5 /5
★★★★★

It was a gift that was adored

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Johanna D.
purchased on 25/12/2023
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5 /5
★★★★★

Perfect

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Christiane B.
purchased on 26/12/2023
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5 /5
★★★★★

Fast delivery, matching our order. It's a pity that the parcel is collected from a relay and not delivered to your home (in the case of an elderly person).

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Catherine F.
purchased on 17/12/2023
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4 /5
★★★★☆

Problem of breakage with my order, customer service really top notch, immediate replacement of broken jars. Products as good as ever.

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Philippe M.
purchased on 24/11/2023
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5 /5
★★★★★

Everything great and perfect as always!!!!

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Elena F.
purchased on 20/12/2023
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5 /5
★★★★★

Impeccable wide selection of high-quality products

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Christelle T.
purchased on 26/12/2023
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5 /5
★★★★★

Fast shipping! Thank you

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Marie T.
purchased on 26/12/2023
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5 /5
★★★★★

The gift box was appreciated, so I'm satisfied with my order.

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Olivier N.
purchased on 22/12/2023
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5 /5
★★★★★

Products received well packaged

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Dany S.
purchased on 26/12/2023
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5 /5
★★★★★

Top!

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Mathilde B.
purchased on 27/12/2023
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3 /5
★★★☆☆

Too bad the jar of lavender honey was poorly sealed. it leaked into the package .

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Megan T.
purchased on 15/12/2023
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Answer from Le Comptoir de Mathilde
Hello, Megan,

We're very sorry about this incident with your jar of lavender honey. We always strive to pack our products well to avoid any inconvenience during delivery. We will be checking our packaging procedures to avoid this happening again in the future. We hope you are satisfied with the rest of your order. If you have any further questions or comments, please do not hesitate to contact us. We thank you for your confidence.

Yours faithfully

The Comptoir de Mathilde team
5 /5
★★★★★

Well received in good condition very satisfied

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Viviane R.
purchased on 10/12/2023
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5 /5
★★★★★

Fast delivery, products are perfectly compliant and delicious.

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Virginie B.
purchased on 15/12/2023
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5 /5
★★★★★

Very satisfied

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Sandrine G.
purchased on 22/12/2023
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5 /5
★★★★★

Very good products. The products were well protected during shipment, so they arrived in good condition.

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Ana M.
purchased on 10/12/2023
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5 /5
★★★★★

The parcels were beautiful and we really liked them!

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Steven J.
purchased on 05/12/2023
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2 /5
★★☆☆☆

Extended delivery times due to Black Friday (even though Black Friday was over 1 week ago) and, above all, they only tell you about it once the order has been placed. And strangely enough, the order went out once I'd contacted customer service. During the holiday season, you need to clearly announce your lead times (before the order is placed) or significantly increase your staffing levels.

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Angélique T.
purchased on 01/12/2023
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Answer from Le Comptoir de Mathilde
Hello Angélique, thank you for your feedback. We apologize for the longer delivery times, which are indeed due to the high demand linked to Black Friday. We have taken your comment into account and will be working to reinforce our workforce to better manage the coming holiday periods. We hope you enjoy your order and remain at your disposal for any further inquiries. Have a nice day.
5 /5
★★★★★

Delivery on time, product as expected. Thank you very much.

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Catherine D.
purchased on 03/12/2023
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5 /5
★★★★★

Perfect 👍

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Berangere B.
purchased on 22/12/2023
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