Reviews Le Comptoir de Mathilde

Everything was excellent!

Very satisfied, never disappointed

I placed my order during Black Friday, many products were supposedly out of stock but yet in stores the products were available in large numbers....a little disappointed!

I know your products well and am never disappointed but...!!!! I was entitled to a promo code for my birthday but the product was out of stock so a slight disappointment!!!!

Nice site, but delivery takes a long time ... 13 days to receive an advent calendar!

No problem, order delivered very quickly.

Fine

As always impeccable delivery and very well packaged!

Good product but delivery time too long. I bought on November 27th and the parcel only left the warehouse on December 3rd! Too bad for an advent calendar...

Very easy to access, simple to order, fast delivery, nothing to say.

Simple site, fast delivery.

Fast delivery

Fast shipping and delivery Products are well protected RAS

The products were well packaged, but the Harry Potter product with the 4 houses of Hogwarts arrived damaged (two of the squares were stacked and the names of the houses were no longer visible (certainly due to rubbing).

Package sent quickly, very well packaged. Highly recommend! 🙂

Muy buena calidad. Y un embalaje perfecto

The products are of very good quality, but it is absolutely necessary to re-examine the conditioning of the glass jars because I received a "baba au rhume caramel" opened in the parcel (photographs has the support). the iron lid took a shock and made all the product flow on the other products. if you communicate an address to me I could thus send you the photographs and to ask for a refunding of the damaged item thank you for your comprehension.

Quite clear

Very good service with top quality packaging

Order placed on 27/11 and delivered on 8/12....(for an advent calendar)

Intuitive, easy-to-access site

Delivery on time

Good follow-up

Muy buena

All the chocolates were broken

Order received, Christmas present! Received super fast.

Package arrived in perfect condition Products are very, very well protected Nothing to complain about

Real inconsistencies between the communication tools available, giving a VERY poor impression of shipment tracking.

Plenty of choice, too bad everything was out of stock.

I already knew the brand (which I love) but I needed to place an order on the site for the first time and everything arrived superbly packaged, with no risk of it being damaged in transit. Perfect for heavy glass packaging in particular.

Delivery tracking information could be improved. It's hard to know if your parcel is being prepared, and there's no information on the expected delivery date...

Order placed on November 27 and received on December 8. For an advent calendar, this makes no sense... The delivery method should be reviewed to ensure greater satisfaction. Otherwise, the dishes are well packaged and received in good condition.

Disappointed a bit I received a broken item

Very satisfied with my order, fast delivery. Some items were missing but customer service was very responsive and I received the rest quickly.

Package very well packed, but unfortunately several cardboard boxes arrived torn (but the products were in good condition).

Delivery on time. Products well packaged and protected.

I'm still waiting for a reply to the complaint e-mail sent to customer service on 02/12 for an order placed on 24/11 and still not received. It finally arrived on 07. Customer service non-existent, much more active on social networks responding to comments on sponsored publications.

The site is rather well done, but at the order level I am disappointed ... it was written that from 80e I will have a gift but nothing in the box, advent calendar not at all up to the price even marked down!!! moreover nobody answered me when I sent a Messenger to your team it lacks seriousness

A complete, pleasant and easy-to-navigate site. Quality products, really well protected for shipping. Would recommend.

Very easy to order. Excellent packaging, no risk of broken jars. Colissimo delivery: very good, because if you're away you know you can ask for home delivery again, or just go and pick up the parcel at the post office. I can't evaluate the products because I haven't eaten them yet.