Reviews Le Comptoir de Mathilde

Incomplete order and non-existent customer service (no response to emails or phone calls) Take care not to be cheated on quantities

I received my order but one jar was damaged and the contents are starting to mildew. I contacted the customer service but no one answered either on the phone or by email .... I am very disappointed.

I love the products but I didn't receive the right products that I had ordered. I'm still waiting for an answer from customer service to help me out of this inconvenience...

I put 3 stars because I received the order quickly but for certain products the box was completely torn off "the box of 4 spreads they all fell because the box was broken everywhere! Ditto for the oil " I tried to contact customer service in vain I'm really disappointed because it was a gift and on an order of over 100 euros it's a shame ... It's not the deliveryman's fault because the outer box was intact... I wouldn't recommend this site again...

First order at"le comptoire de Mathilde" and so far it's poor. Little bag of gingerbread men = hard as wood, almost inedible. Then a gift because my order was over 80€ = a mini jar of spread! I might as well not put anything in it because not only is it ridiculous, but it's like being a big skinflint! As for the other products, well, they're gifts, so I hope they're good! otherwise, hello poisoned gift! In short, I'm not sure I'll repeat the experience.

Products arrived with broken cartons, difficult to offer. Very long customer service, but the products are top-notch.

Beautiful products but my order was wrong and I didn't get any feedback from customer service.

The packaging of a box of chocolate to be broken arrived ripped off. It's not very nice to give it away in this condition.

I was a little disappointed to pay the shipping costs when I ordered and to receive an email the day after my order telling me that if I order from them the shipping costs are free. Who are they kidding?

Hello. I placed an order to make two gifts for two people at the same address. I found it regrettable that I could not design two separate boxes in a single order. The recipients received everything and had to dispatch the products to each other. In store, it is possible to design gift boxes with our own choices..... it would be nice to be able to do this on the site too. Thank you

I ordered and paid for the batch of 4 x 100G jars of spread but I received the batch in 4 x 30g ... no news from customer service

A pot that leaks on delivery

You can't see everything If you don't already know the products, you won't be tempted.

It was noted that one could choose the composition of the felt boots, but at no time was it possible to put a comment on the order. So I emailed right after to clarify, but I didn't receive what I wanted.

I really like your products. Usually I prefer to go directly to the store, but with the confinement I went through your website. This order was for my brother's birthday and I found the price of delivery exorbitant (about €8 before tax). From now on, I'll be ordering exclusively in-store.

Super good! But frankly... The 80 euro surprise is really ridiculous... Disappointing

We find the products offered on the website very satisfying and varied. However, we are unhappy with the delivery because some products were damaged inside the box (rum baba and 1 tool box set). We are waiting for the products concerned to be exchanged following our complaints (photos + emails).

Navigating the site wasn't easy at first (confused about the difference between sender and recipient coordinates) but afterwards I was delighted with the rest.

We ordered two fondue items but the cups were not delivered as suggested on the website. However, the items were very well packaged. Cdlmt

You have good articles your site is well. As for my last order I had taken 3 bags but frankly I don't know where you store them but they stink of mould and I find that sending items like that is unacceptable and unprofessional.

Very good site

Parcel arrived at the right address, but the delay was too long for the location.

I find that the details of the articles are not very well explained.

I have no doubts about the quality of the products I already know... But two items arrived in poor condition even though they were to be offered... Disappointing

Delivery on time. However, disappointed with the delivery man who rang the bell and by the time he arrived had thrown the box over the fence and was no longer there. I hope I won't have anything broken when I open the children's chocolates.

One was broken

Etwas unübersichtlich

Email sent to customer service following an order problem and still no reply.

The chocolate bar arrived broken.

The navigation was rather simple but could be reviewed, and the delivery was fast. The parcel was very well protected and there was no breakage.

The main drawback is the price of delivery (exorbitant).

A poorly sealed jar, a little open, there was chocolate in the paper, too bad, otherwise I prefer to go directly to the store anyway, it's not the same as a parcel at this time of year.

The order was a gift, and I chose home delivery, but the deliveryman couldn't find the apartment and the person had to collect the parcel from a relay. It's a shame you can't give the deliveryman a phone number. I paid for home delivery, but it's a shame we ended up using the relay solution.

More product details

Compliant order and fast delivery. Only downside: the chocolate arrived broken, too bad.

Just for customer service as product is out of date

Delivery was fast, which is good. But when I ordered online, I chose certain colors for the items (black and red) and I received items in black and red but also in blue, which I had not chosen. I wasn't very happy about that.

Site with fast delivery and in conformity with the order Nevertheless great disappointment as for the expiration date of consumption of certain articles very short (less than 3 months) it is really a pity because the remainder was perfect.

Hello A broken pot

Very annoying site, not at all intuitive, with a promotional page that keeps opening. Just unbearable. I wanted to make a gift. I couldn't find the gift option and I think the person must have received the invoice details!... In short, I wouldn't order online anymore. In short, I won't order on the internet anymore. I can't evaluate the quality of your products since it's a gift.