★★★★★
based on 5099 reviews published
Latest customer reviews
The site takes a long time to load, but otherwise it's fine.
Large order well received, very well packaged. Small problem with a jar of honey. Super SAV, I received a new one well sealed! Everything is good as always!
Very well packaged with great care. I can't rate the products because I haven't tasted them yet, but I will for Christmas.
My order arrived quickly but one jar was badly sealed with spread on the outside of the jar. I contacted customer service and asked them to send me a new one. 3 times and still no answer.
Often, the products I had selected in my basket became unavailable and I had to switch to other products.
I put 4 stars because very disappointed with the delivery I had indeed 2 cracked jars despite a very good packaging I recognize
Second order and certainly not the last!
Very good products. Packages received very well packaged and protected to avoid breakage. Great!
Very good. fast delivery
Site offering quality and original products. Fast, accurate delivery
As per the website photos and description. A real treat for the eyes and taste buds.
Fast, well-packaged shipment, good tracking
Very original, very good products. Well-protected shipment.
Fast delivery, very well packaged products. Thank you very much!
Tip top, received quickly and in perfect condition, thank you very much!
Quite satisfied, easy to use site and quick receipt of my order. The prices are still high, I ordered thanks to the black friday discounts. Products well packaged in the parcel but the box of chocolate to break was damaged (plastic pierced and drips on the wood ..not very hygienic). And the gift box damaged on the sides (torn).
Very good
Well-made site, top delivery
Short expiry dates Broken product
I suggest you contact our customer service department, who will offer to send you the correct product. We do our utmost to respond as quickly as possible to your requests and calls. We apologize again for this inconvenience. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
Despite COVID restrictions the parcel arrived on time. Thank you
Very good
Excellent quality products. Fast shipping, but Covid problems. Reception delayed, but Mathilde's counter is to blame.
Customers for over 4 years and always delighted with Mathilde's good products!
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Very clear site.
Very good
Very satisfied with the delivery and packaging.
The shipment was very fast, and what a pleasure it is to taste one of their chocolates every morning.
Compliant and timely service Thank you
Very good products but we are disappointed, error on the order. Customer service responded 1 week later to send us back the right products, but they were all open...
Have a lovely day and a wonderful holiday season! The Comptoir de Mathilde team
Great products, well packaged and fast shipping. I recommend.
Ordered and received quickly. Quality products, but shipping is a bit expensive compared to many others.
4 advent calendars ordered on november 23rd. 2 received before december 1st 2 not received (but considered delivered by post) to date (december 11th) Still waiting for a reply from lecomptoiredemathilde.com customer service.
Very well packaged
Quantities in the basket cannot be modified without leaving the basket
Fast delivery and well-packaged products
Order received incomplete. Two complaints made to customer service with no response to date. For the rest, nothing to complain about either the products or the delivery time, both of which were satisfactory.
We do our utmost to respond as quickly as possible to your requests and calls. When you don't get an answer by phone (endless ringing), it means that our employee is already on the phone. When our customer service team gets to your e-mail, she will treat it with great care and offer to send you your delicacies. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
Incomplete order and non-existent customer service (no response to emails or phone calls) Take care not to be cheated on quantities
I recommend with pleasure! First time ordering from this site and I'm not disappointed, plus the delivery was fast!
Original, quality products and efficient service in troubled times