C
Rating: 3 out of 5
Order finally received after several exchanges.
Translated reviews
Response from LEM-AGRI
Hello,
As we had the opportunity to explain to you over the phone, the address you provided when placing your order contained an error in the name of the municipality. This inaccuracy prevented the proper delivery of your package, and it was returned to us. Therefore, it was not a problem on our part or on the part of the delivery service.
Despite this, we took charge of a new shipment at our expense, with the corrected information, to allow you to receive your order as soon as possible. Our customer service remained available and attentive to you throughout the process.
We are committed to providing responsive and understanding customer service.
We regret that this was not fully perceived in your evaluation.
Best regards,
The LEM team
As we had the opportunity to explain to you over the phone, the address you provided when placing your order contained an error in the name of the municipality. This inaccuracy prevented the proper delivery of your package, and it was returned to us. Therefore, it was not a problem on our part or on the part of the delivery service.
Despite this, we took charge of a new shipment at our expense, with the corrected information, to allow you to receive your order as soon as possible. Our customer service remained available and attentive to you throughout the process.
We are committed to providing responsive and understanding customer service.
We regret that this was not fully perceived in your evaluation.
Best regards,
The LEM team