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S
Rating: 2 out of 5
The payment by credit card did not work, a bank transfer had to be made.
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Customer reviews of Lepetitrongeur.com
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 784 published reviews
Summary of reviews
Excellent delivery speed and packaging are frequently praised, with items arriving quickly and as described, well protected and ready for use. Product quality and suitability for rabbits are highlighted through mentions of loved treats, hay, and organic options, with many noting the items meet expectations and are described as good or suitable for their pets. Reliability and service stand out, including fast shipping, timely deliveries, responsive after-sales support, and smooth order handling, with several mentions of clear communication and helpful problem resolution. The store is repeatedly described as a trustworthy, well-priced source for rabbit supplies, offering a broad selection and consistently positive shopping experiences.
Reviews 1, 2 and 3 stars
Reset filtersS
Rating: 3 out of 5
The delivery did not take place at the desired location
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S
Rating: 1 out of 5
Package delivered to another pickup point and not close to home.
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N
Rating: 1 out of 5
Order still not received
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L
Rating: 1 out of 5
I found lots of insects in my rabbit's hay even before I opened it, there were some on the bag. I contacted customer service but nothing was done...
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F
Rating: 3 out of 5
Complete order, very good as always but a downside on the delivery. The delivery is charged very expensive, especially at pickup points (€6.99 for a basket of €48). The commitment is a reception in 24h/48h, but the order arrived 4 days later! The least that could be done would be a partial refund, even symbolic, or a credit on a future order.
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P
Rating: 1 out of 5
package not received
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P
Rating: 2 out of 5
Too dry hay that is not green and too large
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G
Rating: 3 out of 5
Very good. Great selection of products and fast delivery. Packaging without wasting space or cardboard.
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A
Rating: 1 out of 5
Broken package received, no response to my email
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A
Rating: 2 out of 5
The order arrived late and the photo of the chip I bought was misleading, we think the bag is a large bag while it is actually barely half.
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C
Rating: 3 out of 5
Good. But there are often stock shortages and restocking is often much too long.
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S
Rating: 2 out of 5
I did not receive the correct item. I sent them 2 messages but I did not get a response in 8 days
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P
Rating: 1 out of 5
Problem with an unresolved product
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C
Rating: 2 out of 5
Everything has fallen apart!
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A
Rating: 1 out of 5
There was an error with the order, or maybe I made a mistake....
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O
Rating: 3 out of 5
Happy to have found my kibble on this site as it is out of stock everywhere else, however the bag received was torn and for 50€ there was no free shipping...
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Y
Rating: 3 out of 5
My rabbit didn't like the shavings litter, it absorbs very poorly, the cellulose litter is very expensive to make a cage you need at least two, see 3 nothing to say about delivery!
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P
Rating: 3 out of 5
I did not receive the right order, waiting for the right reception.
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J
Rating: 1 out of 5
Order not received as expected, and unsatisfactory feedback from customer service
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B
Rating: 3 out of 5
Order arrived promptly, but the red harness I received was actually neon pink...
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T
Rating: 1 out of 5
The product conforms but the box in the parcel was totally exploded with granules in the cardboard and pieces of plastic in the food.
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L
Rating: 2 out of 5
Delivery problem: I unfortunately picked up my parcel a month after the delivery date. Chronopost is a disaster: the relay point is unavailable, I call them to fix a new available point, the parcel will never arrive at this new point and goes back to the sender... I rescheduled a new delivery of this parcel, but the relay point was not the one indicated (same brand but not in the same place). Too bad, but I wouldn't recommend it again, as it was too time-consuming and I had to stock up urgently in the store in between.
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