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S
Rating: 2 out of 5
The payment by credit card did not work, a bank transfer had to be made.
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Customer reviews of Lepetitrongeur.com
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 810 published reviews
Summary of reviews
Customers highlight fast and reliable delivery, with orders arriving on or ahead of schedule and items well packaged. They praise attentive and efficient customer service, kindness and empathy from staff, and the care taken in handling orders. Product quality is repeatedly described as very good, with items matching descriptions and loved by small animals. The store is presented as a specialized, trustworthy source for small-animal products, offering careful preparation and a wide range loved by owners.
2 star reviews
Reset filtersP
Rating: 2 out of 5
Too dry hay that is not green and too large
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A
Rating: 2 out of 5
The order arrived late and the photo of the chip I bought was misleading, we think the bag is a large bag while it is actually barely half.
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S
Rating: 2 out of 5
I did not receive the correct item. I sent them 2 messages but I did not get a response in 8 days
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C
Rating: 2 out of 5
Everything has fallen apart!
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L
Rating: 2 out of 5
Delivery problem: I unfortunately picked up my parcel a month after the delivery date. Chronopost is a disaster: the relay point is unavailable, I call them to fix a new available point, the parcel will never arrive at this new point and goes back to the sender... I rescheduled a new delivery of this parcel, but the relay point was not the one indicated (same brand but not in the same place). Too bad, but I wouldn't recommend it again, as it was too time-consuming and I had to stock up urgently in the store in between.
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