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A
Rating: 2 out of 5
I am a bit disappointed with the quality. Quite a few small defects in the paint and a small dent on the cup.
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Customer reviews of LES ARTISTES PARIS
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 1 069 published reviews
Summary of reviews
The store consistently delivers fast and reliable service, with many customers noting quick shipping and well-protected packaging that keeps items in good condition. Product design and durability stand out, with multiple mentions of attractive aesthetics, varied designs, practical formats, and long-lasting cold retention that works well for hours. Customers frequently highlight the quality and usefulness of spare parts and accessories, such as replaceable caps and seals, which supports sustainability and easy maintenance. The overall experience is described as satisfying and dependable, with repeated praise for product quality, fast deliveries, and responsive service.
Reviews 1, 2, 3 and 4 stars
Reset filtersC
Rating: 4 out of 5
I received a Les Artistes bottle for the holidays 2022. I use it every day at work (I am a nurse) and I am delighted. I even convinced some colleagues to buy it for the quality. I only use it for cold water and I find it very effective at keeping it cool. However, I am a bit disappointed with the cap with a plastic interior that broke when it fell. I still remain loyal and bought a cap on the site. Regarding the delivery, I find the packaging of the parcel disproportionate to deliver a cap and a piece of charcoal. I continue to recommend this brand!
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C
Rating: 3 out of 5
One could say that everything went wrong and at the same time very well. I did not receive the correct order nor the correct 'return slip', however the customer service was quick and efficient in resolving each problem.
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D
Rating: 4 out of 5
Spare parts for repair are available.
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A
Rating: 4 out of 5
the sport cap is not compatible with hot drinks. This was not specified.
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V
Rating: 3 out of 5
Fast delivery. I know the insulated bottle and appreciate its quality. I bought it this time as a gift. As for the charcoal stick: to be tested. However, the site advertised a tea filter as a gift with the purchase of a bottle. And it was not in the package.
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S
Rating: 1 out of 5
One canteen does not match my order
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N
Rating: 4 out of 5
Delivery times were respected, well packaged, perfect. A bit surprised that the appearance of the bottle does not quite match the photo on the internet which looks like a textured surface.
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C
Rating: 4 out of 5
It is quite easy to connect to the shopping site even if you are not comfortable with computers like me. My granddaughter had spotted this site and sent me the link. I found what she wanted quite easily and received the package three days later, well packaged. Christmas gift ready to be placed under the tree!
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O
Rating: 1 out of 5
We still have not received our order from 11/12/2022 even though we were told it has been shipped.
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M
Rating: 1 out of 5
I received the wrong bottle in my order. The customer service is responsive but I ordered it last Monday, the return procedure is pending and I have to place a new order to get a new bottle because they do not do exchanges. I hope the procedure will speed up.
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P
Rating: 1 out of 5
I bought a lunch box from Les Artistes because it is a French brand and it shows its commitment to a more sustainable planet. But it turns out that this product is Made in PRC, namely People's Republic of China. I expect a French brand to clearly state where it manufactures its products and that its communication is consistent with its actions by owning its choices.
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M
Rating: 1 out of 5
There is no option to cancel an order on the site. And the complaint sent requesting cancellation has not been taken into account.
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K
Rating: 1 out of 5
The item is not the one. I made a complaint.
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J
Rating: 3 out of 5
Too bad Intersport Villeurbanne was not referenced on your site as a retailer, I would have saved €5.50 on shipping costs.
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A
Rating: 1 out of 5
Impression of the defective bottle. Complaint made for an exchange and no response from customer service!
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M
Rating: 4 out of 5
Very satisfactory product. Delivery problem with Chronopost, deadlines not respected, made me lose a day waiting for them. More and more problems with Chronopost.
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B
Rating: 4 out of 5
Too bad there is no explanation regarding the cap. Its functionalities?
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D
Rating: 2 out of 5
Very very disappointed with customer service! I wrote on June 24 because my country, Switzerland, did not exist. I received a response a month later (!) to tell me that I should use Sweden, so Sweden... uh no, I live in Switzerland, so Switzerland! And then I wait again for them to tell me to wait for them to correct it, and tonight, zero response...
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N
Rating: 1 out of 5
I bought 2 cans of this brand a few months ago. One cap started leaking shortly after my purchase. I sent 2 emails that went unanswered!!!! So I ordered a cap on the site. This is starting to get expensive for the mug considering it is not old!!!!!
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H
Rating: 4 out of 5
I already knew your products, having already a 500ML bottle for which I wanted to change the cap. I am very satisfied. I just regret the amount of waste due to packaging. Do you think you can reduce the size of the box?
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G
Rating: 1 out of 5
The outside of the bottle got damaged very quickly, after 2 days, without any particular use. I immediately sent an email to customer service with a photo attached. No response, radio silence. I am really disappointed.
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T
Rating: 4 out of 5
The product was this time the right size. It's a shame not to offer delivery to pickup points to reduce shipping costs. Finally, the dimensions of the bottle are mentioned when choosing a replacement cap. Overall happy with the experience.
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R
Rating: 1 out of 5
I still haven't received my package.
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C
Rating: 1 out of 5
I never received the package and the customer service remains silent when I ask them to refund me. I love their products but I will not order from you again.
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A
Rating: 4 out of 5
Very nice quality item, the bottle keeps things cool as indicated. I haven't tried it with hot liquids yet but I think it will work as indicated. I noticed that the bottle leaks at the cap when it is lying down, I don't know if this is normal but it can be annoying if it spills in a bag or elsewhere. That's why I don't give it the best rating.
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T
Rating: 3 out of 5
Half satisfied with my purchase, it's not the first time I've ordered from the artists (4th time). One of the bottles is very good but the other has defects... For now a week and a half, I've been trying to contact customer service and it's impossible to reach them, 0 response... Customer service needs to be reviewed.
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R
Rating: 4 out of 5
Unless I'm mistaken, the option to have delivery to a pickup point is missing.
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G
Rating: 2 out of 5
I still haven't received a response from customer service.
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P
Rating: 2 out of 5
Nothing to complain about the products. But no precision on the accessories, hence a bad order and the customer service is not very responsive and even non-existent.
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N
Rating: 3 out of 5
Very good product, great temperature retention. However, a bad note for the plastic cap which is too fragile for daily use. It does not withstand the shock in my daughter's backpack! The separately sold stainless steel cap seems to fit better.
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J
Rating: 2 out of 5
I am very satisfied with the products but not at all with the customer service, very haughty responses and not at all listening to the customer. Moreover, we returned a product ordered due to an error on the site, we reordered directly with the correction but still no refund despite the proof of return a month ago.... They probably earn too much to care about their customers... Very disappointing as it does not make me want to recommend the brand.
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E
Rating: 3 out of 5
The product is good and this is the 2nd can I buy. I ordered, in addition to a can, 2 caps with straws, especially to replace the damaged one from my other can. But in the received package, the 2 caps did not come with their straw. I sent a message to Les Artistes Paris, but unfortunately no response, and no possible contact! Very disappointed with this lack of customer service!
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C
Rating: 4 out of 5
Beautiful object faithful to the model but no order tracking. Even after 2 emails sent to which no one replied. I regret the lack of consideration for the customer.
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C
Rating: 4 out of 5
Tighten the lid well to avoid leaks when shaking, otherwise unlike the old systems the "straw" is thicker in the mouth, you either like it or not... Overall satisfied like the old ones.
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J
Rating: 4 out of 5
Delivered on time and the bottle is clearly solid and well made but the photo of the tracksuit is not faithful to the result. It's a shame there aren't several with real situational setups because I was disappointed by the print that smudged in places. It literally seems poorly printed. I still give 4 stars because it's a good value for money.
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A
Rating: 4 out of 5
Practical and efficient.
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L
Rating: 4 out of 5
Good idea, nice design, responsive customer service, a downside, a bit too wide for the car cup holder. We'll see over time for durability.
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J
Rating: 4 out of 5
Very modern and nice design and really practical. Good idea to replace all these plastic bottles with durable bottles.
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A
Rating: 2 out of 5
I wanted to change the size of the bottle but I have been waiting for 10 days for the validation of my return request by the team...
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