Customer reviews of LES ARTISTES PARIS

I bought a military green Rebel bottle with a silver cap less than a year ago in a Boulanger store in Paris. I own many insulated bottles like this one because I am an avid collector, I know how to take care of them, I also have many accessories for cleaning bottles. I never let water stagnate in my bottles and always let them dry properly. But this bottle has rusted after just a few uses even though I am very careful to always clean it well and let it dry. There is rust that won't come off no matter how hard I try to clean it on the bottom, the opening, and the cap. I am very disappointed especially since for the price (and the promises) one expects better. I am also disappointed with the poor quality of their customer service as no one ever responds to emails/customer service calls.

Nice bottle, effective hot and cold for a long time but the first one started leaking from the cap. Since I find them beautiful, I bought a second one which also leaks. The cap is not airtight. Too bad

The finishes of the bottle are disgusting. The NASA pattern is poorly printed, it smudges

Top product quality. Bottle that keeps the cold well. But customer service for the return package is zero

Hello, I mistakenly ordered a cap for a bottle that was not standard (I didn't imagine there were several models...) Moreover, this is already the second time in less than a year that the cap breaks. Since then, I am still waiting for the right one to return the previous one. Best regards, F

I bought an insulated bottle with strawberry patterns. The shipping was relatively fast, the product seems to be of good quality but has several printing defects. An email was sent to customer service to request a refund and the return of a correct product 2 days ago... I am waiting for their response.

I am not happy because today the package did not arrive at my home, last Wednesday with the package tracking I saw that the package was placed in my mailbox but there was nothing at all. I wrote to customer service but they did not respond

The finishes of the designs are not nice at all

I ordered a second bottle after being disappointed with the quality of the design on the first one. The customer service was impeccable and very pleasant in assisting with my refund. However, the second bottle received also had defects, although less visible.

Superb bottle, perfect delivery. But the bottle makes an air noise when you sip the water, unfortunate for the price of the product.

The products display a nice blue, white, red label marked French and Parisian address... but when you look closer at the label, it says made in PRC (People's Republic of China)... nice scam!

Very satisfied with the delivery and packaging of the new products. But after one day of using the bottle and the lunch box that I had placed in my bag side by side, I see that the bottle is scratched due to the friction of the metal lid of the lunch box... the paint has come off!

I bought a can and the suction system no longer works. It worked for only 1 month.

Hello, Following my review, the company 'the artists' contacted me well. Once the photos were received, no further news from them, no proposal or follow-up on the problem, no information on what might have happened, really disappointed with the follow-up! If I had known, I wouldn't have even replied to their email!

Hello, I bought 2 500ml bottles in July 2022. Very happy but now my caps are spinning in place. I don't understand. Can you help me?

I am a bit disappointed with the quality. Quite a few small defects in the paint and a small dent on the cup.

One could say that everything went wrong and at the same time very well. I did not receive the correct order nor the correct 'return slip', however the customer service was quick and efficient in resolving each problem.

Fast delivery. I know the insulated bottle and appreciate its quality. I bought it this time as a gift. As for the charcoal stick: to be tested. However, the site advertised a tea filter as a gift with the purchase of a bottle. And it was not in the package.

One canteen does not match my order

We still have not received our order from 11/12/2022 even though we were told it has been shipped.

I received the wrong bottle in my order. The customer service is responsive but I ordered it last Monday, the return procedure is pending and I have to place a new order to get a new bottle because they do not do exchanges. I hope the procedure will speed up.

I bought a lunch box from Les Artistes because it is a French brand and it shows its commitment to a more sustainable planet. But it turns out that this product is Made in PRC, namely People's Republic of China. I expect a French brand to clearly state where it manufactures its products and that its communication is consistent with its actions by owning its choices.

There is no option to cancel an order on the site. And the complaint sent requesting cancellation has not been taken into account.

The item is not the one. I made a complaint.

Too bad Intersport Villeurbanne was not referenced on your site as a retailer, I would have saved €5.50 on shipping costs.

Impression of the defective bottle. Complaint made for an exchange and no response from customer service!

Very very disappointed with customer service! I wrote on June 24 because my country, Switzerland, did not exist. I received a response a month later (!) to tell me that I should use Sweden, so Sweden... uh no, I live in Switzerland, so Switzerland! And then I wait again for them to tell me to wait for them to correct it, and tonight, zero response...

I bought 2 cans of this brand a few months ago. One cap started leaking shortly after my purchase. I sent 2 emails that went unanswered!!!! So I ordered a cap on the site. This is starting to get expensive for the mug considering it is not old!!!!!

The outside of the bottle got damaged very quickly, after 2 days, without any particular use. I immediately sent an email to customer service with a photo attached. No response, radio silence. I am really disappointed.

I still haven't received my package.

I never received the package and the customer service remains silent when I ask them to refund me. I love their products but I will not order from you again.

Half satisfied with my purchase, it's not the first time I've ordered from the artists (4th time). One of the bottles is very good but the other has defects... For now a week and a half, I've been trying to contact customer service and it's impossible to reach them, 0 response... Customer service needs to be reviewed.

I still haven't received a response from customer service.

Nothing to complain about the products. But no precision on the accessories, hence a bad order and the customer service is not very responsive and even non-existent.

Very good product, great temperature retention. However, a bad note for the plastic cap which is too fragile for daily use. It does not withstand the shock in my daughter's backpack! The separately sold stainless steel cap seems to fit better.

I am very satisfied with the products but not at all with the customer service, very haughty responses and not at all listening to the customer. Moreover, we returned a product ordered due to an error on the site, we reordered directly with the correction but still no refund despite the proof of return a month ago.... They probably earn too much to care about their customers... Very disappointing as it does not make me want to recommend the brand.

The product is good and this is the 2nd can I buy. I ordered, in addition to a can, 2 caps with straws, especially to replace the damaged one from my other can. But in the received package, the 2 caps did not come with their straw. I sent a message to Les Artistes Paris, but unfortunately no response, and no possible contact! Very disappointed with this lack of customer service!

I wanted to change the size of the bottle but I have been waiting for 10 days for the validation of my return request by the team...

Product purchased at a pharmacy with supposedly a quality guarantee. The paint on the bottle chipped within 2 weeks of use. This bottle is real junk. I do not recommend

Leaking product. Non-existent customer service Avoid!