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G
Rating: 2 out of 5
I still haven't received a response from customer service.
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Customer reviews of LES ARTISTES PARIS
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 1 069 published reviews
Summary of reviews
The store consistently delivers fast and reliable service, with many customers noting quick shipping and well-protected packaging that keeps items in good condition. Product design and durability stand out, with multiple mentions of attractive aesthetics, varied designs, practical formats, and long-lasting cold retention that works well for hours. Customers frequently highlight the quality and usefulness of spare parts and accessories, such as replaceable caps and seals, which supports sustainability and easy maintenance. The overall experience is described as satisfying and dependable, with repeated praise for product quality, fast deliveries, and responsive service.
Reviews 1, 2 and 3 stars
Reset filtersP
Rating: 2 out of 5
Nothing to complain about the products. But no precision on the accessories, hence a bad order and the customer service is not very responsive and even non-existent.
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N
Rating: 3 out of 5
Very good product, great temperature retention. However, a bad note for the plastic cap which is too fragile for daily use. It does not withstand the shock in my daughter's backpack! The separately sold stainless steel cap seems to fit better.
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J
Rating: 2 out of 5
I am very satisfied with the products but not at all with the customer service, very haughty responses and not at all listening to the customer. Moreover, we returned a product ordered due to an error on the site, we reordered directly with the correction but still no refund despite the proof of return a month ago.... They probably earn too much to care about their customers... Very disappointing as it does not make me want to recommend the brand.
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E
Rating: 3 out of 5
The product is good and this is the 2nd can I buy. I ordered, in addition to a can, 2 caps with straws, especially to replace the damaged one from my other can. But in the received package, the 2 caps did not come with their straw. I sent a message to Les Artistes Paris, but unfortunately no response, and no possible contact! Very disappointed with this lack of customer service!
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A
Rating: 2 out of 5
I wanted to change the size of the bottle but I have been waiting for 10 days for the validation of my return request by the team...
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J
Rating: 1 out of 5
Product purchased at a pharmacy with supposedly a quality guarantee. The paint on the bottle chipped within 2 weeks of use. This bottle is real junk. I do not recommend
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A
Rating: 1 out of 5
Leaking product. Non-existent customer service Avoid!
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P
Rating: 2 out of 5
The thermoses are great and work very well, however the return process for packages is long before confirmation for return and you have to do a Colissimo to make the return so pay an extra..
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E
Rating: 1 out of 5
One of the 2 products delivered is not the model ordered. However, it was for gifts for children. I was told that humans make mistakes. No commercial gesture in return. Proposal to return the product, in exchange for the right one.. My mistake was ordering these products. I will not reorder and will not buy from 'the artists of Paris' again
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C
Rating: 1 out of 5
Package never received!!! €60
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B
Rating: 1 out of 5
2 products ordered. 2 products with defects. No response from customer service. Given the price, avoid
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F
Rating: 1 out of 5
The bottle leaks
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