Customer reviews of LES ARTISTES PARIS

I usually order cans. Very practical. I wanted to change and bought a mug. A bit disappointed. Not very practical. Either it doesn't pour, or it pours too much.

Fast and respected deadline

I still haven't received my package

Even after a week, I haven't received the mugs!

I appreciated the order tracking and the relatively short shipping time. I haven't used my purchases yet. If the storage time at temperature is in line with what is advertised, I will definitely come back to you.

I ordered 2 insulated mugs that I received well. They are very beautiful and conform to what I ordered. That said, after the first wash, the paint on one of them got damaged. The color ran and started to disappear in some places. It's really a shame especially since I haven't used it yet!

I received my water bottle super well packaged with a small bag that I decided to keep to give as a gift.

I bought 750 ml water bottles and am very satisfied with their efficiency, the only weak point is that the caps wear out too quickly.

I am disappointed with the product. The pattern is full of irregularities, like ink drips. According to customer service, it is related to the manufacturing technique and all bottles have this aspect. So the choices, the manufacturing methods, are not up to the qualitative image that the brand gives itself.

Everything is very good except the systematic distribution of free products, despite my request not to receive them (as they are not useful). This is a shame given the values promoted :)

I am very happy with my purchase and its fast delivery. A small regret, the lack of availability in large format cans ;)

Very good quality. Fast delivery. Adopted for a few years now.

I am very happy with my purchases. Just disappointed with the quality of the stainless steel inside the lunch box which does not match that of the stainless steel thermos bought 4 years ago in store.

Satisfied with the product! However, no follow-up during delivery, the package had already arrived at the relay point for several days but no email to inform me... Customer service contacted responds quickly.

I received a water bottle that works well this time, so I am delighted.

I had already bought 2 water bottles from the artists of Paris for my little girls, another for one of my little boys, I did not hesitate to take 2 more for the older ones for the start of school. They are very pretty and of very good quality. I recommend.

Package declared deposited in the mailbox on August 28 in bike parcel: FALSE! No delivery!

I appreciated being able to order "spare parts" for my cans, however, I find it unfortunate to have to change the entire cap when I only needed the seal for the central hole (air inlet).

Very disappointed: the insulated bottle seems to have already been used as it is so damaged. Moreover, the printing of the patterns looks fake and low quality. Hardly acceptable given the price... Additionally, I have tried several times to have exchanges with customer service regarding stock, and never received a response, no reactivity. I unfortunately do not recommend.

Nice purchase, sealing validated, great heat retention... just a downside on the paint, there are some whitened spots in places. A little disappointed by this aspect given the price.

We received a completely botched bottle... smudges, cut patterns, and we were explained that it was normal with your printing techniques... except that we already have Les Artistes bottles and nothing like this!!!

I discovered this brand by chance in a store and immediately loved the design of the products. I ordered (a mug and 2 cans) and I am happy with the fast shipping and their packaging which is minimalist and respects their values and the environment. If I have to share a less positive point: one of the cans had a defect and kept leaking. The printed designs could be of better quality in some places, but overall the products are very beautiful. To end on a positive note: I note that the after-sales service is great, they react quickly and try to find the best solution for the customer. I immediately received a new part for my defective can. I can't wait to test it hoping it will solve the problem... Thank you to the team of Artists and I recommend adopting their products which are very useful in everyday life and very beautiful! Everyone asks me where my mug and can come from.

I took a thermos can. I love it, it fits very well in the bag and keeps the product fresh (haven't tried hot yet). Product received in 2 days. No unnecessary over-packaging.

Impossible to make an exchange, transport costs to be paid 3 times by the customer: I was given a bottle, first shipping cost. I don't like the color, I want to exchange it: impossible. I have to return it: costs at the customer's expense (second). Then reorder, third shipping cost. It's ridiculous. Well, I'm just going to send your bottle back at my expense and I'll order elsewhere, well done.

I ordered a replacement cap for a 500ml bottle: it's great that we can change it. However, I am disappointed with the new 750ml bottle I bought, as I thought the "honeycomb" design was embossed. Instead, it is a print, like the others... In reality, the illusion is not great...

I bought a can for a gift, I have one for 2 years and I find it more practical than a bottle and very effective. Quick processing of orders is very appreciated.

Perfect, no issues!

The lunch box with the black lid is very difficult to open even after pressing the red button to let air into the box. The problem is the same with both lunch boxes purchased. Additionally, the customer service is not friendly at all and the Mother's Day promotion was misleading: it was stated that one tea infuser would be offered for every insulated container purchased, having ordered 2 lunch boxes I thought I would receive 2 infusers but that was not the case, Aurélie from customer service explained to me that it meant one infuser per household... Avoid!!

It is very difficult to open the lunch box (the lid is black) even after pressing the red button to release the air inside the box. Moreover, the customer service is unfriendly and the Mother's Day promotion was misleading: it was stated that one tea infuser would be offered per insulated container (having ordered 2 boxes, I thought I would receive 2 infusers) but the customer service representative kindly explained to me that it meant one infuser per household.

Very satisfied with my can bottle. The whole family has one! Only small downside, not enough color choices for the cans!

It's a 5-star product ⭐⭐⭐⭐⭐ Very good quality and waterproof! The cans are original. I love my new water bottles!

The ordered item has a defect making it unusable. I made a return request, which took more than a week to be accepted. However, the package must be returned within 14 days of receiving the order. How to deal with such a response time? I am left with a paid unusable item. Customer service needs improvement.

My bottle leaks water all the time.

I still haven't received the item

I bought a bottle in September, unfortunately the paint came off little by little. I contacted customer service and they sent me a bottle for free. Thank you for your commercial gesture

Order shipped very quickly, package very well wrapped. However, at first glance, the print of the pattern (heart) is really not great at the joint, you can see the crease. And let's talk about the mug itself, I got wet trying to drink. After several attempts thinking I wasn't using it correctly, I finally understood that it was leaking. So it wasn't a problem on my part. I contacted customer service for a refund and I'm still waiting...

I ordered a cap on 4-03, I'm still waiting to be delivered, no update message on my order.

I am very satisfied with the can I bought because I find it much more practical than a bottle. But I am also a bit disappointed because this can only keeps water hot for 5 hours instead of 7 or 8 for a bottle. That's why I only gave 4 stars.

I still haven't received my order, I called DPD, they have the correct address, it's been 15 days now, I think you chose the carrier and you should call them

Very beautiful models. Fast delivery.