The store consistently delivers fast and reliable service, with many customers noting quick shipping and well-protected packaging that keeps items in good condition. Product design and durability stand out, with multiple mentions of attractive aesthetics, varied designs, practical formats, and long-lasting cold retention that works well for hours. Customers frequently highlight the quality and usefulness of spare parts and accessories, such as replaceable caps and seals, which supports sustainability and easy maintenance. The overall experience is described as satisfying and dependable, with repeated praise for product quality, fast deliveries, and responsive service.
I am not happy because today the package did not arrive at my home, last Wednesday with the package tracking I saw that the package was placed in my mailbox but there was nothing at all. I wrote to customer service but they did not respond
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Alexandra A.
Rating: 2 out of 5
following a purchase from 22/06/2023
The finishes of the designs are not nice at all
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Sonya
Rating: 4 out of 5
following a purchase from 29/05/2023
Very good quality, effective thermal insulation, just a bit expensive...
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Patrick S.
Rating: 1 out of 5
following a purchase from 23/04/2023
The products display a nice blue, white, red label marked French and Parisian address... but when you look closer at the label, it says made in PRC (People's Republic of China)... nice scam!
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Mj
Rating: 2 out of 5
following a purchase from 20/03/2023
Very satisfied with the delivery and packaging of the new products. But after one day of using the bottle and the lunch box that I had placed in my bag side by side, I see that the bottle is scratched due to the friction of the metal lid of the lunch box... the paint has come off!
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Julie
Rating: 4 out of 5
following a purchase from 15/03/2023
Great, as a thermos that acts like a can, I really like it, very practical for work or others and keeps things hot well and fast delivery.
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Anne M.
Rating: 4 out of 5
following a purchase from 16/03/2023
The fragility of the cap (cracked after 1 month of use) introduces a notion of obsolescence incompatible with the eco-responsible will (so I bought 2 more, imposed consumerism). Delighted with the ecological packaging but disappointed +++ that it contains two A4 sheets of hyper-polluting stickers beyond their uselessness. So still 4/5, but a big reflection to have to evolve towards the 'green' that you display.
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Laura M.
Rating: 1 out of 5
following a purchase from 28/02/2023
I bought a can and the suction system no longer works. It worked for only 1 month.
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Laëtitia
Rating: 1 out of 5
following a purchase from 01/03/2023
Hello, Following my review, the company 'the artists' contacted me well. Once the photos were received, no further news from them, no proposal or follow-up on the problem, no information on what might have happened, really disappointed with the follow-up! If I had known, I wouldn't have even replied to their email!
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Chartier M.
Rating: 4 out of 5
following a purchase from 09/02/2023
Fast order, the bottle corresponds perfectly to my expectations but it's a shame that one of the 2 straws was cracked. But it doesn't hinder its use at all.
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Adeline
Rating: 2 out of 5
following a purchase from 06/02/2023
I am a bit disappointed with the quality. Quite a few small defects in the paint and a small dent on the cup.
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Cindy C.
Rating: 4 out of 5
following a purchase from 22/01/2023
I received a Les Artistes bottle for the holidays 2022. I use it every day at work (I am a nurse) and I am delighted. I even convinced some colleagues to buy it for the quality. I only use it for cold water and I find it very effective at keeping it cool. However, I am a bit disappointed with the cap with a plastic interior that broke when it fell. I still remain loyal and bought a cap on the site. Regarding the delivery, I find the packaging of the parcel disproportionate to deliver a cap and a piece of charcoal. I continue to recommend this brand!
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Dominique D.
Rating: 4 out of 5
following a purchase from 04/01/2023
Spare parts for repair are available.
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Alexandra L.
Rating: 4 out of 5
following a purchase from 29/12/2022
the sport cap is not compatible with hot drinks. This was not specified.
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S B.
Rating: 1 out of 5
following a purchase from 24/12/2022
One canteen does not match my order
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Nicole B.
Rating: 4 out of 5
following a purchase from 08/12/2022
Delivery times were respected, well packaged, perfect. A bit surprised that the appearance of the bottle does not quite match the photo on the internet which looks like a textured surface.
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Ch. H.
Rating: 4 out of 5
following a purchase from 05/12/2022
It is quite easy to connect to the shopping site even if you are not comfortable with computers like me. My granddaughter had spotted this site and sent me the link. I found what she wanted quite easily and received the package three days later, well packaged. Christmas gift ready to be placed under the tree!
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Olivier P.
Rating: 1 out of 5
following a purchase from 17/12/2022
We still have not received our order from 11/12/2022 even though we were told it has been shipped.
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Marie G.
Rating: 1 out of 5
following a purchase from 27/11/2022
I received the wrong bottle in my order. The customer service is responsive but I ordered it last Monday, the return procedure is pending and I have to place a new order to get a new bottle because they do not do exchanges. I hope the procedure will speed up.
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Patricia
Rating: 1 out of 5
following a purchase from 03/11/2022
I bought a lunch box from Les Artistes because it is a French brand and it shows its commitment to a more sustainable planet. But it turns out that this product is Made in PRC, namely People's Republic of China. I expect a French brand to clearly state where it manufactures its products and that its communication is consistent with its actions by owning its choices.
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Mathieu H.
Rating: 1 out of 5
following a purchase from 18/09/2022
There is no option to cancel an order on the site. And the complaint sent requesting cancellation has not been taken into account.
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Karinne C.
Rating: 1 out of 5
following a purchase from 22/09/2022
The item is not the one. I made a complaint.
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Al A.
Rating: 1 out of 5
following a purchase from 15/09/2022
Impression of the defective bottle. Complaint made for an exchange and no response from customer service!
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Michel R.
Rating: 4 out of 5
following a purchase from 06/09/2022
Very satisfactory product. Delivery problem with Chronopost, deadlines not respected, made me lose a day waiting for them. More and more problems with Chronopost.
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Boisroulou
Rating: 4 out of 5
following a purchase from 08/09/2022
Too bad there is no explanation regarding the cap. Its functionalities?
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Delphine V.
Rating: 2 out of 5
following a purchase from 31/08/2022
Very very disappointed with customer service! I wrote on June 24 because my country, Switzerland, did not exist. I received a response a month later (!) to tell me that I should use Sweden, so Sweden... uh no, I live in Switzerland, so Switzerland! And then I wait again for them to tell me to wait for them to correct it, and tonight, zero response...
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Nathalie C.
Rating: 1 out of 5
following a purchase from 29/08/2022
I bought 2 cans of this brand a few months ago. One cap started leaking shortly after my purchase. I sent 2 emails that went unanswered!!!! So I ordered a cap on the site. This is starting to get expensive for the mug considering it is not old!!!!!
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Hélène
Rating: 4 out of 5
following a purchase from 06/08/2022
I already knew your products, having already a 500ML bottle for which I wanted to change the cap. I am very satisfied. I just regret the amount of waste due to packaging. Do you think you can reduce the size of the box?
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Gregory P.
Rating: 1 out of 5
following a purchase from 03/08/2022
The outside of the bottle got damaged very quickly, after 2 days, without any particular use. I immediately sent an email to customer service with a photo attached. No response, radio silence. I am really disappointed.
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Thibaut
Rating: 4 out of 5
following a purchase from 22/07/2022
The product was this time the right size. It's a shame not to offer delivery to pickup points to reduce shipping costs. Finally, the dimensions of the bottle are mentioned when choosing a replacement cap. Overall happy with the experience.
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Rémi C.
Rating: 1 out of 5
following a purchase from 04/07/2022
I still haven't received my package.
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Clémence P.
Rating: 1 out of 5
following a purchase from 18/07/2022
I never received the package and the customer service remains silent when I ask them to refund me. I love their products but I will not order from you again.
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Arthurios
Rating: 4 out of 5
following a purchase from 17/07/2022
Very nice quality item, the bottle keeps things cool as indicated. I haven't tried it with hot liquids yet but I think it will work as indicated. I noticed that the bottle leaks at the cap when it is lying down, I don't know if this is normal but it can be annoying if it spills in a bag or elsewhere. That's why I don't give it the best rating.
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Roger
Rating: 4 out of 5
following a purchase from 28/06/2022
Unless I'm mistaken, the option to have delivery to a pickup point is missing.
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Gutfreund G.
Rating: 2 out of 5
following a purchase from 21/06/2022
I still haven't received a response from customer service.
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Pascal
Rating: 2 out of 5
following a purchase from 02/06/2022
Nothing to complain about the products. But no precision on the accessories, hence a bad order and the customer service is not very responsive and even non-existent.
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Justin J.
Rating: 2 out of 5
following a purchase from 04/04/2022
I am very satisfied with the products but not at all with the customer service, very haughty responses and not at all listening to the customer. Moreover, we returned a product ordered due to an error on the site, we reordered directly with the correction but still no refund despite the proof of return a month ago.... They probably earn too much to care about their customers... Very disappointing as it does not make me want to recommend the brand.
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Cecile
Rating: 4 out of 5
following a purchase from 07/05/2022
Beautiful object faithful to the model but no order tracking. Even after 2 emails sent to which no one replied. I regret the lack of consideration for the customer.
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Client(E)
Rating: 4 out of 5
following a purchase from 09/04/2022
Tighten the lid well to avoid leaks when shaking, otherwise unlike the old systems the "straw" is thicker in the mouth, you either like it or not... Overall satisfied like the old ones.
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Jojones
Rating: 4 out of 5
following a purchase from 02/04/2022
Delivered on time and the bottle is clearly solid and well made but the photo of the tracksuit is not faithful to the result. It's a shame there aren't several with real situational setups because I was disappointed by the print that smudged in places. It literally seems poorly printed. I still give 4 stars because it's a good value for money.
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