Customer reviews of LES ARTISTES PARIS

1 broken product delivered, incorrect packaging

The photo does not match the received item: the zipper is much smaller and much less practical to use.

I bought the first models of cans whose system was much more ergonomic and simple. The glossy screen printing disappointed me. Again, the quality is much lower.

The package was sent to the wrong address, no solution was proposed. I do not recommend.

Bottle too heavy and bulky, return at our expense, I will no longer recommend on your site

The perfect bottle but isotonic arrived wet and completely stuck in the bags

Hello, the cap is leaking... it seems that a gasket is missing.... I had to recover the gasket from my old cap... and with the gasket, it will be fine.

My order was canceled because two items were apparently not available, but I did not receive the rest even though I had already received an email the day before telling me that my order had been shipped. A bit disappointed because nothing was clear, but the refund for the order was processed automatically on the same day they notified me of their computer problem.

I have not received any goods until today.

I am not happy at all I still have not recovered my package which was delivered to Grenoble while I live in Thonon-les-Bains

I was missing a small bottle and I wanted to make a change as soon as I placed the order and they didn't let me anymore

i was very satisfied with the product that i bought at the bigging, but i m not satisfied with the spare part that i just received. i think it is problematic

Not enough description about the products. My purchase will not be used because the return or refund is not interesting. I will not renew the experience, I am very disappointed

Unfortunately, the item arrived damaged!

I am still waiting my order since 10th January

Order received too late

I requested a return 3 days ago and still have not received a return label or confirmation that I am allowed to return.

The return site 'loops' on the same message without being able to know if your message has been sent correctly. Impossible to reach a human for a delivery issue, it smells like AI and chatbot.

It's a pity that for containers of 750 cl there are not more bottles with patterns like tattoos. Indeed, a new range should arrive, we are a month away from Christmas, maybe it was difficult for everything to be released in advance. The solid colored bottles are not great to my taste when we have known the other designs. Otherwise, the bottle keeps hot or cold very well.

Very poor customer service. I made a mistake when placing my order. I immediately contacted the site's customer service to ask to modify it. I never received a response, whether positive or negative. I then requested a return of the item and it has been 24 hours since my return request has been 'pending confirmation'. So I can do nothing but wait... We contact customer service which never responds to us

Really shocking, I wrote several messages via the form on their site, I have had NO reaction from them. I have an insulated bottle whose lid is no longer watertight after a few uses, I just wanted to inquire about a spare part. Zero customer service, it's pathetic.

The product is attractive and quite practical to use. But it's 'made in china', which is not what we expect given the brand Les Artistes Paris.

Hello, I only received one cap in my order when I ordered 3. I am waiting for a response from customer service following my complaint. Best regards,

I still have not been delivered ...

On the service side, nothing to report. Ordered on June 3, received on June 5. On the product side, it does not live up to its promises if you want to use it for hot items. A little personal experience, lunchbox filled halfway with hot water at 62°C (very acceptable if it were a hot dish), temperature at 37°C 5 hours after filling, I wouldn't call that keeping warm. Also, some imperfections at the welds at the bottom of the lunchbox.

First order directly on this site, I ordered a thermos bottle with a tattoo design and received something else.

The products are of good quality, but I received the wrong reference, which delayed my order when I needed it as quickly as possible.

Order not compliant, no response to my emails, I am still waiting for a bottle that was not in the package, unacceptable.

Delivery on time, but the bottle received had a cap with a mixed stainless steel/rubber ring, whereas the order was for an all-stainless steel bottle including the cap (reference photo on the site).

Unfortunately, my order of two cans has not yet arrived. I hope it will be delivered soon.

I bought bottles from Les Artistes Paris just under a year ago, and after less than two years of use, the plastic caps are already leaking. When I contacted their customer service, I was told that the wear was probably due to misuse, despite the 2-year warranty mentioned on the label. Instead of honoring their commitment, they offered me to buy caps again! Now, I noticed they have switched to steel caps. Strange coincidence, isn't it? Maybe they finally understood that their plastic caps don't hold up, but it's still an attempt to avoid addressing the real quality issue. Personally, I will recycle my bottles into vases, as they like to show on their social media. After all, their products are worth no more than that! I will never spend another cent on this so-called French brand, which, in reality, reflects no French quality and has its products made in Asia. If you are looking for durable and reliable products, run away from this brand.

Unfortunately, the two thermos bottles I just bought do not close properly. I found myself twice with a hot drink in my handbag. Which is really not pleasant.

The printing is very poorly done at the top and bottom of my can. The pull tab is loose. The shoulder bag that "fits bottles and cans" according to the website. Yet on the label, it only says it fits bottles and it's quite difficult to fit the can inside.

I still haven't received my package

A bit disappointed by the quality of the products, noticeably decreased compared to before. My previous can was very resistant. This one fell once and is already dented. And for the 2 I just bought, you have to play with the spout/straw to be well aligned and able to drink (otherwise you only suck air)

Even after a week, I haven't received the mugs!

I bought the mug with the intention of being able to drink my coffee directly: maybe it is not designed for that, the fact is that I have to remove the lid if I want to drink my coffee. The part that seemed to be put in the mouth is too wide and too thick: the coffee spills out of my mouth... I still use it and love its look but not as I wished.

Excellent color quality and capacity but the only downside is the suction nipple with the integrated straw: not practical, you have to suck hard for little water with each sip and the maintenance of the straw is not great in terms of durability, I think. Otherwise, it is superb.

B2B not very practical, with an incessant question of emails during the order, it's annoying.

Hi, nice little bottle for my coffee. Behind a positive eco-friendly marketing, a 'company' that is French but produces in China like all the others in the sector. Shameful. To respond to your answer, your ecological commitment to minimize the environmental impact of your products honors you. However, it lacks civic fiber, as it is not the little Chinese who pay the pensions of our elders. I would like to be proud of my country. Thank you for reading me.