Customer reviews of LES ARTISTES PARIS

Used by children... I just exchanged the cutlery before 12 months of buying the bottles.

The Dalí design of the product is perfect and super pretty, but the problem is the heat retention of the drink. For tea, water set at 100 degrees is just lukewarm 2.5 hours later. For a tea lover and the need for a good break to get back to work, it's disappointing.

The ordered item has a defect making it unusable. I made a return request, which took more than a week to be accepted. However, the package must be returned within 14 days of receiving the order. How to deal with such a response time? I am left with a paid unusable item. Customer service needs improvement.

My bottle leaks water all the time.

I still haven't received the item

I bought a bottle in September, unfortunately the paint came off little by little. I contacted customer service and they sent me a bottle for free. Thank you for your commercial gesture

Order shipped very quickly, package very well wrapped. However, at first glance, the print of the pattern (heart) is really not great at the joint, you can see the crease. And let's talk about the mug itself, I got wet trying to drink. After several attempts thinking I wasn't using it correctly, I finally understood that it was leaking. So it wasn't a problem on my part. I contacted customer service for a refund and I'm still waiting...

I am very satisfied with the can I bought because I find it much more practical than a bottle. But I am also a bit disappointed because this can only keeps water hot for 5 hours instead of 7 or 8 for a bottle. That's why I only gave 4 stars.

I still haven't received my order, I called DPD, they have the correct address, it's been 15 days now, I think you chose the carrier and you should call them

Very beautiful models. Fast delivery.

It's a shame. They deliver a horribly poorly finished product. You have to wait hours to get a return slip! And on top of that, you have to pay return fees when they deliver you a defective product. Avoid.

I am delighted to have been able to change only the cap of my cans. Even though this item was out of stock for a long time

I received the parts quickly. However, the shipping cost is high.

I was not notified of the availability of my package at the Relay point and I did not receive the pickup code. I emailed to find out where my package was so I could pick it up on time. The product itself (280ml bottle) meets my expectations perfectly, I particularly appreciate the small capacity, so the small size of the bottle.

The product does not meet my expectations at all. The ice bucket lunchbox is advertised to keep things warm for 12 hours, but we are far from that after only 5.5 hours. I am super happy with the thermos bottles I own (280, 500, and 750ml). They keep things cold and hot (coffee, herbal teas, soups...). But here, a big disappointment with the lunchbox that does not do its job at all

My first purchase from Les Artistes was a can-shaped bottle for my son. After borrowing it from him, I bought one for myself! The can shape is great, it really keeps things cold and it's very easy to drink from. I am a tea lover and wanted a travel mug for work; in terms of keeping warm, it's perfect, I put my hot tea in at 7:30 and I still drink it hot at 1 PM. However, I find that the flow is not great, sometimes the liquid doesn't come out, and if I tilt the mug more, it spills too quickly and overflows. Either I don't have the technique, or there's a defect, but I don't necessarily recommend the mug format. I think my next purchase will again be the can format. I will also test the lunchbox for my son who doesn't like to eat cold and for whom we always struggle when organizing a picnic or for school outings. If the heat retention is like the mug, the product will be great!

Delivered product as described. Very good quality. Nothing to complain about. Just a pity that the patterns are not available on all models.

The mugs leak from the lid... not easy to drink without spilling everywhere. I will stick to the cans... Too bad I can't interchange the lids... Now I have 4 mugs that are useless. The quality of the cans made me invest in the mugs... Except that this time it's a big flop. Too bad! And the return policy is cumbersome! In short...

Hello, I bought a mug/travel mug 350ml yesterday that claims to keep things hot for 5 hours and cold for 10 hours. I directly filled it with two boiling coffees, after 45 minutes it was lukewarm and after 1 hour, it was cold. What a disappointment for a product that cost €25.

In testing... a first to see...

Sorry, I received my order but while the screw cap fits, the straws are too short to reach the bottom of the bottle. How can I receive straws of the right length? Best regards

I was gifted the Bottle'UP 750ml in Indigo (Timeless) with a cap several weeks ago and I use it daily since (previously I used a 500ml insulated bottle of lesser quality). This blue-purple color is beautiful and the overall design is very nice. There is a lot of choice and apparently a renewal of colors, which is great. A crystal (or split) version in indigo would be appreciated. The reusable bottle is insulated so there is no condensation or cold/hot bottle to the touch even if the drink is. It keeps the cold well (I have never tried putting hot drinks in it as I don't drink them) and currently it does not leak and I see no rust. It is difficult to fill (especially completely if you have to hold it with one hand as it is large, heavy, without grip, but with a small neck). 75cl is the perfect capacity for me (no need for more) but once filled it is really heavy so care must be taken as if it falls it could surely get damaged and damage flooring for example. I saw pouches/bags that could improve maneuverability on the site but none seem to be compatible with the Bottle'UP 750ml. You have to unscrew the cap (then hold/place it) each time to drink (and the stainless steel is a bit noisy). But the grip cap (and its compact shape) is very practical: easy to hold and open. Being able to buy the cap alone is great if you need to replace yours (even if I hope not to have to do it and you have to be careful to take the right compatible cap). However, it is a pity that there is no choice/option for interchangeability as I would have liked other types of watertight grip caps (or compatible accessories in general) like a magnetic cap that sticks to the bottle wall and/or is attached and/or sporty and/or with a mobile handle and/or especially with an integrated boba straw (like on their cans so you don't need to tilt the bottle, which is more practical especially in the car) for my Bottle'UP 750ml. The

Time'Up

is useless for me and during cleaning, water can get into the cap through the pressing system to turn the time (at first I thought it was a real leak but in the end, nothing serious). The part where you put your mouth to drink is covered (by the cap when screwed on) which keeps this part clean and hygienic. The cap seems resistant with its stainless steel insert and can be stable when placed on its flat side, it is watertight but it is difficult to reach all the corners and clean the silicone seal. The inside of the bottle is quite easy to clean with a bottle brush (but it is difficult to see/inspect the inside well due to its depth and small neck). The outside being smooth is super easy to wash. Pleasant to drink from (little leakage compared to bottles with different necks) but the Bottle'UP 750ml is very deep so if you want to drink comfortably with a straw, you need a very long one (at least 28cm, which bends and folds inside the bottle once the cap is tightened and unfolds when you remove the cap to drink like a cuttable silicone straw, which they unfortunately don't seem to sell). Major negative point: I love drinking very cold/iced and: they indicate

Very nice product. The cans are original and are well liked by teenagers :)

Fast shipping, top product!

Huge disappointment and a feeling of having been well taken for a ride when I saw in the supermarket the displayed prices for the same products (mugs at 19.99 euros) while I had ordered them directly on your site at 25 euros each, thinking I was making a committed and ethical purchase! Not sure I will renew the experience! Mylène

The package never arrived in the mailbox.

The printing is not perfect

The design of the offered products is really nice and beautiful. Quality products that encourage limiting the consumption of non-recyclable materials. A company committed beyond the products it offers: it finances associations that work for the protection of the oceans (vital funding for the 1% for the planet initiative). However, the website could be improved a bit regarding the technical characteristics of the products, which are somewhat lacking. The customer service is responsive to answer questions.

Hello, We are disappointed with the item we purchased, it is supposed to keep food warm and it does not work at all, my child eats cold every day. I sent a message in contact to get explanations and tips if we were using it incorrectly but received no response from you. We put boiling water to heat for at least 30 minutes and at the same time we heat the very hot food to transfer it afterwards. But it doesn't work. If we could get a response that would be nice. Best regards

The design of the bottle is poorly printed and there are even places where the ink seems to have smeared. I would like to make a complaint.

The site is well made but the color of the quantities is too weak, you can't see well, it's gray instead of black and it's a dull gray so you can't see the numbers well.

Beautiful design, fast delivery, quality bottle. Small downside on the print which has defects at the neck.

Too expensive, no return, no interest

Product received on time and as per the photo...

Very nice bottle but too bad they are not 1L.

I bought a military green Rebel bottle with a silver cap less than a year ago in a Boulanger store in Paris. I own many insulated bottles like this one because I am an avid collector, I know how to take care of them, I also have many accessories for cleaning bottles. I never let water stagnate in my bottles and always let them dry properly. But this bottle has rusted after just a few uses even though I am very careful to always clean it well and let it dry. There is rust that won't come off no matter how hard I try to clean it on the bottom, the opening, and the cap. I am very disappointed especially since for the price (and the promises) one expects better. I am also disappointed with the poor quality of their customer service as no one ever responds to emails/customer service calls.

Nice bottle, effective hot and cold for a long time but the first one started leaking from the cap. Since I find them beautiful, I bought a second one which also leaks. The cap is not airtight. Too bad

The finishes of the bottle are disgusting. The NASA pattern is poorly printed, it smudges