Customer reviews of LES ARTISTES PARIS

The design of the bottle is poorly printed and there are even places where the ink seems to have smeared. I would like to make a complaint.

The site is well made but the color of the quantities is too weak, you can't see well, it's gray instead of black and it's a dull gray so you can't see the numbers well.

Beautiful design, fast delivery, quality bottle. Small downside on the print which has defects at the neck.

Too expensive, no return, no interest

Product received on time and as per the photo...

Very nice bottle but too bad they are not 1L.

I bought a military green Rebel bottle with a silver cap less than a year ago in a Boulanger store in Paris. I own many insulated bottles like this one because I am an avid collector, I know how to take care of them, I also have many accessories for cleaning bottles. I never let water stagnate in my bottles and always let them dry properly. But this bottle has rusted after just a few uses even though I am very careful to always clean it well and let it dry. There is rust that won't come off no matter how hard I try to clean it on the bottom, the opening, and the cap. I am very disappointed especially since for the price (and the promises) one expects better. I am also disappointed with the poor quality of their customer service as no one ever responds to emails/customer service calls.

Nice bottle, effective hot and cold for a long time but the first one started leaking from the cap. Since I find them beautiful, I bought a second one which also leaks. The cap is not airtight. Too bad

The finishes of the bottle are disgusting. The NASA pattern is poorly printed, it smudges

Top product quality. Bottle that keeps the cold well. But customer service for the return package is zero

Hello, I mistakenly ordered a cap for a bottle that was not standard (I didn't imagine there were several models...) Moreover, this is already the second time in less than a year that the cap breaks. Since then, I am still waiting for the right one to return the previous one. Best regards, F

THE bottle that doesn't leak A bit expensive But really worth the price

I am not happy because today the package did not arrive at my home, last Wednesday with the package tracking I saw that the package was placed in my mailbox but there was nothing at all. I wrote to customer service but they did not respond

I ordered a second bottle after being disappointed with the quality of the design on the first one. The customer service was impeccable and very pleasant in assisting with my refund. However, the second bottle received also had defects, although less visible.

Very good quality, effective thermal insulation, just a bit expensive...

Superb bottle, perfect delivery. But the bottle makes an air noise when you sip the water, unfortunate for the price of the product.

The products display a nice blue, white, red label marked French and Parisian address... but when you look closer at the label, it says made in PRC (People's Republic of China)... nice scam!

Great, as a thermos that acts like a can, I really like it, very practical for work or others and keeps things hot well and fast delivery.

The fragility of the cap (cracked after 1 month of use) introduces a notion of obsolescence incompatible with the eco-responsible will (so I bought 2 more, imposed consumerism). Delighted with the ecological packaging but disappointed +++ that it contains two A4 sheets of hyper-polluting stickers beyond their uselessness. So still 4/5, but a big reflection to have to evolve towards the 'green' that you display.

I bought a can and the suction system no longer works. It worked for only 1 month.

Hello, Following my review, the company 'the artists' contacted me well. Once the photos were received, no further news from them, no proposal or follow-up on the problem, no information on what might have happened, really disappointed with the follow-up! If I had known, I wouldn't have even replied to their email!

Hello, I bought 2 500ml bottles in July 2022. Very happy but now my caps are spinning in place. I don't understand. Can you help me?

Fast order, the bottle corresponds perfectly to my expectations but it's a shame that one of the 2 straws was cracked. But it doesn't hinder its use at all.

I received a Les Artistes bottle for the holidays 2022. I use it every day at work (I am a nurse) and I am delighted. I even convinced some colleagues to buy it for the quality. I only use it for cold water and I find it very effective at keeping it cool. However, I am a bit disappointed with the cap with a plastic interior that broke when it fell. I still remain loyal and bought a cap on the site. Regarding the delivery, I find the packaging of the parcel disproportionate to deliver a cap and a piece of charcoal. I continue to recommend this brand!

One could say that everything went wrong and at the same time very well. I did not receive the correct order nor the correct 'return slip', however the customer service was quick and efficient in resolving each problem.

Spare parts for repair are available.

the sport cap is not compatible with hot drinks. This was not specified.

Fast delivery. I know the insulated bottle and appreciate its quality. I bought it this time as a gift. As for the charcoal stick: to be tested. However, the site advertised a tea filter as a gift with the purchase of a bottle. And it was not in the package.

One canteen does not match my order

Delivery times were respected, well packaged, perfect. A bit surprised that the appearance of the bottle does not quite match the photo on the internet which looks like a textured surface.

It is quite easy to connect to the shopping site even if you are not comfortable with computers like me. My granddaughter had spotted this site and sent me the link. I found what she wanted quite easily and received the package three days later, well packaged. Christmas gift ready to be placed under the tree!

We still have not received our order from 11/12/2022 even though we were told it has been shipped.

I received the wrong bottle in my order. The customer service is responsive but I ordered it last Monday, the return procedure is pending and I have to place a new order to get a new bottle because they do not do exchanges. I hope the procedure will speed up.

I bought a lunch box from Les Artistes because it is a French brand and it shows its commitment to a more sustainable planet. But it turns out that this product is Made in PRC, namely People's Republic of China. I expect a French brand to clearly state where it manufactures its products and that its communication is consistent with its actions by owning its choices.

There is no option to cancel an order on the site. And the complaint sent requesting cancellation has not been taken into account.

The item is not the one. I made a complaint.

Too bad Intersport Villeurbanne was not referenced on your site as a retailer, I would have saved €5.50 on shipping costs.

Impression of the defective bottle. Complaint made for an exchange and no response from customer service!

Very satisfactory product. Delivery problem with Chronopost, deadlines not respected, made me lose a day waiting for them. More and more problems with Chronopost.

Too bad there is no explanation regarding the cap. Its functionalities?