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I
Rating: 3 out of 5
Top product quality. Bottle that keeps the cold well. But customer service for the return package is zero
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Customer reviews of LES ARTISTES PARIS
Trust Attestation
9,1
/10
Overall rating: 9,1 out of 10
Based on 1 028 published reviews
Summary of reviews
The online store "LES ARTISTES PARIS" is celebrated for its beautiful and high-quality products, particularly water bottles that effectively keep drinks cool for extended periods. Customers consistently highlight the aesthetic appeal and practical design of these items, with many noting their satisfaction with the vibrant colors and sturdy construction. The ordering and shipping processes are described as efficient, with fast delivery times reported even for international orders like those to Germany.
Reviews 1, 3 and 4 stars
Reset filtersF
Rating: 1 out of 5
Hello, I mistakenly ordered a cap for a bottle that was not standard (I didn't imagine there were several models...) Moreover, this is already the second time in less than a year that the cap breaks. Since then, I am still waiting for the right one to return the previous one. Best regards, F
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C
Rating: 4 out of 5
THE bottle that doesn't leak A bit expensive But really worth the price
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F
Rating: 1 out of 5
I am not happy because today the package did not arrive at my home, last Wednesday with the package tracking I saw that the package was placed in my mailbox but there was nothing at all. I wrote to customer service but they did not respond
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M
Rating: 3 out of 5
I ordered a second bottle after being disappointed with the quality of the design on the first one. The customer service was impeccable and very pleasant in assisting with my refund. However, the second bottle received also had defects, although less visible.
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S
Rating: 4 out of 5
Very good quality, effective thermal insulation, just a bit expensive...
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H
Rating: 3 out of 5
Superb bottle, perfect delivery. But the bottle makes an air noise when you sip the water, unfortunate for the price of the product.
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P
Rating: 1 out of 5
The products display a nice blue, white, red label marked French and Parisian address... but when you look closer at the label, it says made in PRC (People's Republic of China)... nice scam!
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J
Rating: 4 out of 5
Great, as a thermos that acts like a can, I really like it, very practical for work or others and keeps things hot well and fast delivery.
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A
Rating: 4 out of 5
The fragility of the cap (cracked after 1 month of use) introduces a notion of obsolescence incompatible with the eco-responsible will (so I bought 2 more, imposed consumerism). Delighted with the ecological packaging but disappointed +++ that it contains two A4 sheets of hyper-polluting stickers beyond their uselessness. So still 4/5, but a big reflection to have to evolve towards the 'green' that you display.
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L
Rating: 1 out of 5
I bought a can and the suction system no longer works. It worked for only 1 month.
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L
Rating: 1 out of 5
Hello, Following my review, the company 'the artists' contacted me well. Once the photos were received, no further news from them, no proposal or follow-up on the problem, no information on what might have happened, really disappointed with the follow-up! If I had known, I wouldn't have even replied to their email!
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F
Rating: 3 out of 5
Hello, I bought 2 500ml bottles in July 2022. Very happy but now my caps are spinning in place. I don't understand. Can you help me?
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C
Rating: 4 out of 5
Fast order, the bottle corresponds perfectly to my expectations but it's a shame that one of the 2 straws was cracked. But it doesn't hinder its use at all.
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C
Rating: 4 out of 5
I received a Les Artistes bottle for the holidays 2022. I use it every day at work (I am a nurse) and I am delighted. I even convinced some colleagues to buy it for the quality. I only use it for cold water and I find it very effective at keeping it cool. However, I am a bit disappointed with the cap with a plastic interior that broke when it fell. I still remain loyal and bought a cap on the site. Regarding the delivery, I find the packaging of the parcel disproportionate to deliver a cap and a piece of charcoal. I continue to recommend this brand!
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C
Rating: 3 out of 5
One could say that everything went wrong and at the same time very well. I did not receive the correct order nor the correct 'return slip', however the customer service was quick and efficient in resolving each problem.
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D
Rating: 4 out of 5
Spare parts for repair are available.
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A
Rating: 4 out of 5
the sport cap is not compatible with hot drinks. This was not specified.
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V
Rating: 3 out of 5
Fast delivery. I know the insulated bottle and appreciate its quality. I bought it this time as a gift. As for the charcoal stick: to be tested. However, the site advertised a tea filter as a gift with the purchase of a bottle. And it was not in the package.
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S
Rating: 1 out of 5
One canteen does not match my order
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N
Rating: 4 out of 5
Delivery times were respected, well packaged, perfect. A bit surprised that the appearance of the bottle does not quite match the photo on the internet which looks like a textured surface.
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C
Rating: 4 out of 5
It is quite easy to connect to the shopping site even if you are not comfortable with computers like me. My granddaughter had spotted this site and sent me the link. I found what she wanted quite easily and received the package three days later, well packaged. Christmas gift ready to be placed under the tree!
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O
Rating: 1 out of 5
We still have not received our order from 11/12/2022 even though we were told it has been shipped.
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M
Rating: 1 out of 5
I received the wrong bottle in my order. The customer service is responsive but I ordered it last Monday, the return procedure is pending and I have to place a new order to get a new bottle because they do not do exchanges. I hope the procedure will speed up.
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P
Rating: 1 out of 5
I bought a lunch box from Les Artistes because it is a French brand and it shows its commitment to a more sustainable planet. But it turns out that this product is Made in PRC, namely People's Republic of China. I expect a French brand to clearly state where it manufactures its products and that its communication is consistent with its actions by owning its choices.
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M
Rating: 1 out of 5
There is no option to cancel an order on the site. And the complaint sent requesting cancellation has not been taken into account.
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K
Rating: 1 out of 5
The item is not the one. I made a complaint.
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J
Rating: 3 out of 5
Too bad Intersport Villeurbanne was not referenced on your site as a retailer, I would have saved €5.50 on shipping costs.
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A
Rating: 1 out of 5
Impression of the defective bottle. Complaint made for an exchange and no response from customer service!
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M
Rating: 4 out of 5
Very satisfactory product. Delivery problem with Chronopost, deadlines not respected, made me lose a day waiting for them. More and more problems with Chronopost.
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B
Rating: 4 out of 5
Too bad there is no explanation regarding the cap. Its functionalities?
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N
Rating: 1 out of 5
I bought 2 cans of this brand a few months ago. One cap started leaking shortly after my purchase. I sent 2 emails that went unanswered!!!! So I ordered a cap on the site. This is starting to get expensive for the mug considering it is not old!!!!!
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H
Rating: 4 out of 5
I already knew your products, having already a 500ML bottle for which I wanted to change the cap. I am very satisfied. I just regret the amount of waste due to packaging. Do you think you can reduce the size of the box?
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G
Rating: 1 out of 5
The outside of the bottle got damaged very quickly, after 2 days, without any particular use. I immediately sent an email to customer service with a photo attached. No response, radio silence. I am really disappointed.
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T
Rating: 4 out of 5
The product was this time the right size. It's a shame not to offer delivery to pickup points to reduce shipping costs. Finally, the dimensions of the bottle are mentioned when choosing a replacement cap. Overall happy with the experience.
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R
Rating: 1 out of 5
I still haven't received my package.
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C
Rating: 1 out of 5
I never received the package and the customer service remains silent when I ask them to refund me. I love their products but I will not order from you again.
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A
Rating: 4 out of 5
Very nice quality item, the bottle keeps things cool as indicated. I haven't tried it with hot liquids yet but I think it will work as indicated. I noticed that the bottle leaks at the cap when it is lying down, I don't know if this is normal but it can be annoying if it spills in a bag or elsewhere. That's why I don't give it the best rating.
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T
Rating: 3 out of 5
Half satisfied with my purchase, it's not the first time I've ordered from the artists (4th time). One of the bottles is very good but the other has defects... For now a week and a half, I've been trying to contact customer service and it's impossible to reach them, 0 response... Customer service needs to be reviewed.
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R
Rating: 4 out of 5
Unless I'm mistaken, the option to have delivery to a pickup point is missing.
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