Customer reviews of LES ARTISTES PARIS

Difficult to drink from the spout. The liquid doesn't flow well.

The lunch box with the black lid is very difficult to open even after pressing the red button to let air into the box. The problem is the same with both lunch boxes purchased. Additionally, the customer service is not friendly at all and the Mother's Day promotion was misleading: it was stated that one tea infuser would be offered for every insulated container purchased, having ordered 2 lunch boxes I thought I would receive 2 infusers but that was not the case, Aurélie from customer service explained to me that it meant one infuser per household... Avoid!!

It is very difficult to open the lunch box (the lid is black) even after pressing the red button to release the air inside the box. Moreover, the customer service is unfriendly and the Mother's Day promotion was misleading: it was stated that one tea infuser would be offered per insulated container (having ordered 2 boxes, I thought I would receive 2 infusers) but the customer service representative kindly explained to me that it meant one infuser per household.

The insulated bottle Reference: A-4270 from Les Artistes de Paris is an excellent option for those looking to combine style and functionality. It is perfect for everyday use, whether for commuting, at the office, or during your outdoor activities. However, it is essential to note that, unlike the promotional images, the cap of the A-4270 bottle is not black with grip to facilitate opening. The actual model is equipped with a simple stainless steel cap, reference A-2255. Although this cap is functional and sturdy, it may disappoint those, like me, who have sweaty or wet hands during a sports session; it will be more difficult to open the bottle, which can pose a practical inconvenience. I would have preferred to receive the one presented in the site description. In summary, I gave 3 stars because the insulated bottle Reference: A-4270 from Les Artistes de Paris is a high-quality product that perfectly fulfills its promises in terms of temperature retention and design. However, consumers should be aware of the difference between the actual cap and the one illustrated in the promotional images. Despite this small divergence, the bottle remains an excellent choice for everyday use.

defect on the can

Used by children... I just exchanged the cutlery before 12 months of buying the bottles.

The Dalí design of the product is perfect and super pretty, but the problem is the heat retention of the drink. For tea, water set at 100 degrees is just lukewarm 2.5 hours later. For a tea lover and the need for a good break to get back to work, it's disappointing.

The ordered item has a defect making it unusable. I made a return request, which took more than a week to be accepted. However, the package must be returned within 14 days of receiving the order. How to deal with such a response time? I am left with a paid unusable item. Customer service needs improvement.

My bottle leaks water all the time.

I still haven't received the item

Order shipped very quickly, package very well wrapped. However, at first glance, the print of the pattern (heart) is really not great at the joint, you can see the crease. And let's talk about the mug itself, I got wet trying to drink. After several attempts thinking I wasn't using it correctly, I finally understood that it was leaking. So it wasn't a problem on my part. I contacted customer service for a refund and I'm still waiting...

I still haven't received my order, I called DPD, they have the correct address, it's been 15 days now, I think you chose the carrier and you should call them

It's a shame. They deliver a horribly poorly finished product. You have to wait hours to get a return slip! And on top of that, you have to pay return fees when they deliver you a defective product. Avoid.

I was not notified of the availability of my package at the Relay point and I did not receive the pickup code. I emailed to find out where my package was so I could pick it up on time. The product itself (280ml bottle) meets my expectations perfectly, I particularly appreciate the small capacity, so the small size of the bottle.

The product does not meet my expectations at all. The ice bucket lunchbox is advertised to keep things warm for 12 hours, but we are far from that after only 5.5 hours. I am super happy with the thermos bottles I own (280, 500, and 750ml). They keep things cold and hot (coffee, herbal teas, soups...). But here, a big disappointment with the lunchbox that does not do its job at all

The mugs leak from the lid... not easy to drink without spilling everywhere. I will stick to the cans... Too bad I can't interchange the lids... Now I have 4 mugs that are useless. The quality of the cans made me invest in the mugs... Except that this time it's a big flop. Too bad! And the return policy is cumbersome! In short...

Hello, I bought a mug/travel mug 350ml yesterday that claims to keep things hot for 5 hours and cold for 10 hours. I directly filled it with two boiling coffees, after 45 minutes it was lukewarm and after 1 hour, it was cold. What a disappointment for a product that cost €25.

Sorry, I received my order but while the screw cap fits, the straws are too short to reach the bottom of the bottle. How can I receive straws of the right length? Best regards

Time'Up

is useless for me and during cleaning, water can get into the cap through the pressing system to turn the time (at first I thought it was a real leak but in the end, nothing serious). The part where you put your mouth to drink is covered (by the cap when screwed on) which keeps this part clean and hygienic. The cap seems resistant with its stainless steel insert and can be stable when placed on its flat side, it is watertight but it is difficult to reach all the corners and clean the silicone seal. The inside of the bottle is quite easy to clean with a bottle brush (but it is difficult to see/inspect the inside well due to its depth and small neck). The outside being smooth is super easy to wash. Pleasant to drink from (little leakage compared to bottles with different necks) but the Bottle'UP 750ml is very deep so if you want to drink comfortably with a straw, you need a very long one (at least 28cm, which bends and folds inside the bottle once the cap is tightened and unfolds when you remove the cap to drink like a cuttable silicone straw, which they unfortunately don't seem to sell). Major negative point: I love drinking very cold/iced and: they indicate

Fast shipping, top product!

Huge disappointment and a feeling of having been well taken for a ride when I saw in the supermarket the displayed prices for the same products (mugs at 19.99 euros) while I had ordered them directly on your site at 25 euros each, thinking I was making a committed and ethical purchase! Not sure I will renew the experience! Mylène

The package never arrived in the mailbox.

The printing is not perfect

Hello, We are disappointed with the item we purchased, it is supposed to keep food warm and it does not work at all, my child eats cold every day. I sent a message in contact to get explanations and tips if we were using it incorrectly but received no response from you. We put boiling water to heat for at least 30 minutes and at the same time we heat the very hot food to transfer it afterwards. But it doesn't work. If we could get a response that would be nice. Best regards

The design of the bottle is poorly printed and there are even places where the ink seems to have smeared. I would like to make a complaint.

Too expensive, no return, no interest

I bought a military green Rebel bottle with a silver cap less than a year ago in a Boulanger store in Paris. I own many insulated bottles like this one because I am an avid collector, I know how to take care of them, I also have many accessories for cleaning bottles. I never let water stagnate in my bottles and always let them dry properly. But this bottle has rusted after just a few uses even though I am very careful to always clean it well and let it dry. There is rust that won't come off no matter how hard I try to clean it on the bottom, the opening, and the cap. I am very disappointed especially since for the price (and the promises) one expects better. I am also disappointed with the poor quality of their customer service as no one ever responds to emails/customer service calls.

Nice bottle, effective hot and cold for a long time but the first one started leaking from the cap. Since I find them beautiful, I bought a second one which also leaks. The cap is not airtight. Too bad

The finishes of the bottle are disgusting. The NASA pattern is poorly printed, it smudges

Top product quality. Bottle that keeps the cold well. But customer service for the return package is zero

Hello, I mistakenly ordered a cap for a bottle that was not standard (I didn't imagine there were several models...) Moreover, this is already the second time in less than a year that the cap breaks. Since then, I am still waiting for the right one to return the previous one. Best regards, F

I am not happy because today the package did not arrive at my home, last Wednesday with the package tracking I saw that the package was placed in my mailbox but there was nothing at all. I wrote to customer service but they did not respond

I ordered a second bottle after being disappointed with the quality of the design on the first one. The customer service was impeccable and very pleasant in assisting with my refund. However, the second bottle received also had defects, although less visible.

Superb bottle, perfect delivery. But the bottle makes an air noise when you sip the water, unfortunate for the price of the product.

The products display a nice blue, white, red label marked French and Parisian address... but when you look closer at the label, it says made in PRC (People's Republic of China)... nice scam!

I bought a can and the suction system no longer works. It worked for only 1 month.

Hello, Following my review, the company 'the artists' contacted me well. Once the photos were received, no further news from them, no proposal or follow-up on the problem, no information on what might have happened, really disappointed with the follow-up! If I had known, I wouldn't have even replied to their email!

Hello, I bought 2 500ml bottles in July 2022. Very happy but now my caps are spinning in place. I don't understand. Can you help me?

One could say that everything went wrong and at the same time very well. I did not receive the correct order nor the correct 'return slip', however the customer service was quick and efficient in resolving each problem.