Customer reviews of LES ARTISTES PARIS

Everything is very good except the systematic distribution of free products, despite my request not to receive them (as they are not useful). This is a shame given the values promoted :)

I am very happy with my purchase and its fast delivery. A small regret, the lack of availability in large format cans ;)

Very good quality. Fast delivery. Adopted for a few years now.

I am very happy with my purchases. Just disappointed with the quality of the stainless steel inside the lunch box which does not match that of the stainless steel thermos bought 4 years ago in store.

Satisfied with the product! However, no follow-up during delivery, the package had already arrived at the relay point for several days but no email to inform me... Customer service contacted responds quickly.

I received a water bottle that works well this time, so I am delighted.

I had already bought 2 water bottles from the artists of Paris for my little girls, another for one of my little boys, I did not hesitate to take 2 more for the older ones for the start of school. They are very pretty and of very good quality. I recommend.

Package declared deposited in the mailbox on August 28 in bike parcel: FALSE! No delivery!

I appreciated being able to order "spare parts" for my cans, however, I find it unfortunate to have to change the entire cap when I only needed the seal for the central hole (air inlet).

Very disappointed: the insulated bottle seems to have already been used as it is so damaged. Moreover, the printing of the patterns looks fake and low quality. Hardly acceptable given the price... Additionally, I have tried several times to have exchanges with customer service regarding stock, and never received a response, no reactivity. I unfortunately do not recommend.

Nice purchase, sealing validated, great heat retention... just a downside on the paint, there are some whitened spots in places. A little disappointed by this aspect given the price.

We received a completely botched bottle... smudges, cut patterns, and we were explained that it was normal with your printing techniques... except that we already have Les Artistes bottles and nothing like this!!!

I discovered this brand by chance in a store and immediately loved the design of the products. I ordered (a mug and 2 cans) and I am happy with the fast shipping and their packaging which is minimalist and respects their values and the environment. If I have to share a less positive point: one of the cans had a defect and kept leaking. The printed designs could be of better quality in some places, but overall the products are very beautiful. To end on a positive note: I note that the after-sales service is great, they react quickly and try to find the best solution for the customer. I immediately received a new part for my defective can. I can't wait to test it hoping it will solve the problem... Thank you to the team of Artists and I recommend adopting their products which are very useful in everyday life and very beautiful! Everyone asks me where my mug and can come from.

I took a thermos can. I love it, it fits very well in the bag and keeps the product fresh (haven't tried hot yet). Product received in 2 days. No unnecessary over-packaging.

Impossible to make an exchange, transport costs to be paid 3 times by the customer: I was given a bottle, first shipping cost. I don't like the color, I want to exchange it: impossible. I have to return it: costs at the customer's expense (second). Then reorder, third shipping cost. It's ridiculous. Well, I'm just going to send your bottle back at my expense and I'll order elsewhere, well done.

I ordered a replacement cap for a 500ml bottle: it's great that we can change it. However, I am disappointed with the new 750ml bottle I bought, as I thought the "honeycomb" design was embossed. Instead, it is a print, like the others... In reality, the illusion is not great...

I bought a can for a gift, I have one for 2 years and I find it more practical than a bottle and very effective. Quick processing of orders is very appreciated.

Perfect, no issues!

The lunch box with the black lid is very difficult to open even after pressing the red button to let air into the box. The problem is the same with both lunch boxes purchased. Additionally, the customer service is not friendly at all and the Mother's Day promotion was misleading: it was stated that one tea infuser would be offered for every insulated container purchased, having ordered 2 lunch boxes I thought I would receive 2 infusers but that was not the case, Aurélie from customer service explained to me that it meant one infuser per household... Avoid!!

It is very difficult to open the lunch box (the lid is black) even after pressing the red button to release the air inside the box. Moreover, the customer service is unfriendly and the Mother's Day promotion was misleading: it was stated that one tea infuser would be offered per insulated container (having ordered 2 boxes, I thought I would receive 2 infusers) but the customer service representative kindly explained to me that it meant one infuser per household.

Very satisfied with my can bottle. The whole family has one! Only small downside, not enough color choices for the cans!

It's a 5-star product ⭐⭐⭐⭐⭐ Very good quality and waterproof! The cans are original. I love my new water bottles!

The ordered item has a defect making it unusable. I made a return request, which took more than a week to be accepted. However, the package must be returned within 14 days of receiving the order. How to deal with such a response time? I am left with a paid unusable item. Customer service needs improvement.

My bottle leaks water all the time.

I still haven't received the item

I bought a bottle in September, unfortunately the paint came off little by little. I contacted customer service and they sent me a bottle for free. Thank you for your commercial gesture

Order shipped very quickly, package very well wrapped. However, at first glance, the print of the pattern (heart) is really not great at the joint, you can see the crease. And let's talk about the mug itself, I got wet trying to drink. After several attempts thinking I wasn't using it correctly, I finally understood that it was leaking. So it wasn't a problem on my part. I contacted customer service for a refund and I'm still waiting...

I am very satisfied with the can I bought because I find it much more practical than a bottle. But I am also a bit disappointed because this can only keeps water hot for 5 hours instead of 7 or 8 for a bottle. That's why I only gave 4 stars.

I still haven't received my order, I called DPD, they have the correct address, it's been 15 days now, I think you chose the carrier and you should call them

Very beautiful models. Fast delivery.

It's a shame. They deliver a horribly poorly finished product. You have to wait hours to get a return slip! And on top of that, you have to pay return fees when they deliver you a defective product. Avoid.

I am delighted to have been able to change only the cap of my cans. Even though this item was out of stock for a long time

I received the parts quickly. However, the shipping cost is high.

The product does not meet my expectations at all. The ice bucket lunchbox is advertised to keep things warm for 12 hours, but we are far from that after only 5.5 hours. I am super happy with the thermos bottles I own (280, 500, and 750ml). They keep things cold and hot (coffee, herbal teas, soups...). But here, a big disappointment with the lunchbox that does not do its job at all

My first purchase from Les Artistes was a can-shaped bottle for my son. After borrowing it from him, I bought one for myself! The can shape is great, it really keeps things cold and it's very easy to drink from. I am a tea lover and wanted a travel mug for work; in terms of keeping warm, it's perfect, I put my hot tea in at 7:30 and I still drink it hot at 1 PM. However, I find that the flow is not great, sometimes the liquid doesn't come out, and if I tilt the mug more, it spills too quickly and overflows. Either I don't have the technique, or there's a defect, but I don't necessarily recommend the mug format. I think my next purchase will again be the can format. I will also test the lunchbox for my son who doesn't like to eat cold and for whom we always struggle when organizing a picnic or for school outings. If the heat retention is like the mug, the product will be great!

Delivered product as described. Very good quality. Nothing to complain about. Just a pity that the patterns are not available on all models.

The mugs leak from the lid... not easy to drink without spilling everywhere. I will stick to the cans... Too bad I can't interchange the lids... Now I have 4 mugs that are useless. The quality of the cans made me invest in the mugs... Except that this time it's a big flop. Too bad! And the return policy is cumbersome! In short...

Hello, I bought a mug/travel mug 350ml yesterday that claims to keep things hot for 5 hours and cold for 10 hours. I directly filled it with two boiling coffees, after 45 minutes it was lukewarm and after 1 hour, it was cold. What a disappointment for a product that cost €25.

In testing... a first to see...

Sorry, I received my order but while the screw cap fits, the straws are too short to reach the bottom of the bottle. How can I receive straws of the right length? Best regards