Customer reviews of LES ARTISTES PARIS

I was gifted the Bottle'UP 750ml in Indigo (Timeless) with a cap several weeks ago and I use it daily since (previously I used a 500ml insulated bottle of lesser quality). This blue-purple color is beautiful and the overall design is very nice. There is a lot of choice and apparently a renewal of colors, which is great. A crystal (or split) version in indigo would be appreciated. The reusable bottle is insulated so there is no condensation or cold/hot bottle to the touch even if the drink is. It keeps the cold well (I have never tried putting hot drinks in it as I don't drink them) and currently it does not leak and I see no rust. It is difficult to fill (especially completely if you have to hold it with one hand as it is large, heavy, without grip, but with a small neck). 75cl is the perfect capacity for me (no need for more) but once filled it is really heavy so care must be taken as if it falls it could surely get damaged and damage flooring for example. I saw pouches/bags that could improve maneuverability on the site but none seem to be compatible with the Bottle'UP 750ml. You have to unscrew the cap (then hold/place it) each time to drink (and the stainless steel is a bit noisy). But the grip cap (and its compact shape) is very practical: easy to hold and open. Being able to buy the cap alone is great if you need to replace yours (even if I hope not to have to do it and you have to be careful to take the right compatible cap). However, it is a pity that there is no choice/option for interchangeability as I would have liked other types of watertight grip caps (or compatible accessories in general) like a magnetic cap that sticks to the bottle wall and/or is attached and/or sporty and/or with a mobile handle and/or especially with an integrated boba straw (like on their cans so you don't need to tilt the bottle, which is more practical especially in the car) for my Bottle'UP 750ml. The

is useless for me and during cleaning, water can get into the cap through the pressing system to turn the time (at first I thought it was a real leak but in the end, nothing serious). The part where you put your mouth to drink is covered (by the cap when screwed on) which keeps this part clean and hygienic. The cap seems resistant with its stainless steel insert and can be stable when placed on its flat side, it is watertight but it is difficult to reach all the corners and clean the silicone seal. The inside of the bottle is quite easy to clean with a bottle brush (but it is difficult to see/inspect the inside well due to its depth and small neck). The outside being smooth is super easy to wash. Pleasant to drink from (little leakage compared to bottles with different necks) but the Bottle'UP 750ml is very deep so if you want to drink comfortably with a straw, you need a very long one (at least 28cm, which bends and folds inside the bottle once the cap is tightened and unfolds when you remove the cap to drink like a cuttable silicone straw, which they unfortunately don't seem to sell). Major negative point: I love drinking very cold/iced and: they indicate

Very nice product. The cans are original and are well liked by teenagers :)

Fast shipping, top product!

Huge disappointment and a feeling of having been well taken for a ride when I saw in the supermarket the displayed prices for the same products (mugs at 19.99 euros) while I had ordered them directly on your site at 25 euros each, thinking I was making a committed and ethical purchase! Not sure I will renew the experience! Mylène

The package never arrived in the mailbox.

The design of the offered products is really nice and beautiful. Quality products that encourage limiting the consumption of non-recyclable materials. A company committed beyond the products it offers: it finances associations that work for the protection of the oceans (vital funding for the 1% for the planet initiative). However, the website could be improved a bit regarding the technical characteristics of the products, which are somewhat lacking. The customer service is responsive to answer questions.

Hello, We are disappointed with the item we purchased, it is supposed to keep food warm and it does not work at all, my child eats cold every day. I sent a message in contact to get explanations and tips if we were using it incorrectly but received no response from you. We put boiling water to heat for at least 30 minutes and at the same time we heat the very hot food to transfer it afterwards. But it doesn't work. If we could get a response that would be nice. Best regards

The design of the bottle is poorly printed and there are even places where the ink seems to have smeared. I would like to make a complaint.

The site is well made but the color of the quantities is too weak, you can't see well, it's gray instead of black and it's a dull gray so you can't see the numbers well.

Beautiful design, fast delivery, quality bottle. Small downside on the print which has defects at the neck.

Too expensive, no return, no interest

Product received on time and as per the photo...

Very nice bottle but too bad they are not 1L.

I bought a military green Rebel bottle with a silver cap less than a year ago in a Boulanger store in Paris. I own many insulated bottles like this one because I am an avid collector, I know how to take care of them, I also have many accessories for cleaning bottles. I never let water stagnate in my bottles and always let them dry properly. But this bottle has rusted after just a few uses even though I am very careful to always clean it well and let it dry. There is rust that won't come off no matter how hard I try to clean it on the bottom, the opening, and the cap. I am very disappointed especially since for the price (and the promises) one expects better. I am also disappointed with the poor quality of their customer service as no one ever responds to emails/customer service calls.

The finishes of the bottle are disgusting. The NASA pattern is poorly printed, it smudges

Hello, I mistakenly ordered a cap for a bottle that was not standard (I didn't imagine there were several models...) Moreover, this is already the second time in less than a year that the cap breaks. Since then, I am still waiting for the right one to return the previous one. Best regards, F

THE bottle that doesn't leak A bit expensive But really worth the price

I am not happy because today the package did not arrive at my home, last Wednesday with the package tracking I saw that the package was placed in my mailbox but there was nothing at all. I wrote to customer service but they did not respond

Very good quality, effective thermal insulation, just a bit expensive...

The products display a nice blue, white, red label marked French and Parisian address... but when you look closer at the label, it says made in PRC (People's Republic of China)... nice scam!

Great, as a thermos that acts like a can, I really like it, very practical for work or others and keeps things hot well and fast delivery.

The fragility of the cap (cracked after 1 month of use) introduces a notion of obsolescence incompatible with the eco-responsible will (so I bought 2 more, imposed consumerism). Delighted with the ecological packaging but disappointed +++ that it contains two A4 sheets of hyper-polluting stickers beyond their uselessness. So still 4/5, but a big reflection to have to evolve towards the 'green' that you display.

I bought a can and the suction system no longer works. It worked for only 1 month.

Hello, Following my review, the company 'the artists' contacted me well. Once the photos were received, no further news from them, no proposal or follow-up on the problem, no information on what might have happened, really disappointed with the follow-up! If I had known, I wouldn't have even replied to their email!

Fast order, the bottle corresponds perfectly to my expectations but it's a shame that one of the 2 straws was cracked. But it doesn't hinder its use at all.

I received a Les Artistes bottle for the holidays 2022. I use it every day at work (I am a nurse) and I am delighted. I even convinced some colleagues to buy it for the quality. I only use it for cold water and I find it very effective at keeping it cool. However, I am a bit disappointed with the cap with a plastic interior that broke when it fell. I still remain loyal and bought a cap on the site. Regarding the delivery, I find the packaging of the parcel disproportionate to deliver a cap and a piece of charcoal. I continue to recommend this brand!

Spare parts for repair are available.

the sport cap is not compatible with hot drinks. This was not specified.

One canteen does not match my order

Delivery times were respected, well packaged, perfect. A bit surprised that the appearance of the bottle does not quite match the photo on the internet which looks like a textured surface.

It is quite easy to connect to the shopping site even if you are not comfortable with computers like me. My granddaughter had spotted this site and sent me the link. I found what she wanted quite easily and received the package three days later, well packaged. Christmas gift ready to be placed under the tree!

We still have not received our order from 11/12/2022 even though we were told it has been shipped.

I received the wrong bottle in my order. The customer service is responsive but I ordered it last Monday, the return procedure is pending and I have to place a new order to get a new bottle because they do not do exchanges. I hope the procedure will speed up.

I bought a lunch box from Les Artistes because it is a French brand and it shows its commitment to a more sustainable planet. But it turns out that this product is Made in PRC, namely People's Republic of China. I expect a French brand to clearly state where it manufactures its products and that its communication is consistent with its actions by owning its choices.

There is no option to cancel an order on the site. And the complaint sent requesting cancellation has not been taken into account.

The item is not the one. I made a complaint.

Impression of the defective bottle. Complaint made for an exchange and no response from customer service!

Very satisfactory product. Delivery problem with Chronopost, deadlines not respected, made me lose a day waiting for them. More and more problems with Chronopost.

Too bad there is no explanation regarding the cap. Its functionalities?