Customer reviews of LES ARTISTES PARIS

I bought the first models of cans whose system was much more ergonomic and simple. The glossy screen printing disappointed me. Again, the quality is much lower.

The package was sent to the wrong address, no solution was proposed. I do not recommend.

Bottle too heavy and bulky, return at our expense, I will no longer recommend on your site

Hello, the cap is leaking... it seems that a gasket is missing.... I had to recover the gasket from my old cap... and with the gasket, it will be fine.

I have not received any goods until today.

I am not happy at all I still have not recovered my package which was delivered to Grenoble while I live in Thonon-les-Bains

I was missing a small bottle and I wanted to make a change as soon as I placed the order and they didn't let me anymore

i was very satisfied with the product that i bought at the bigging, but i m not satisfied with the spare part that i just received. i think it is problematic

Not enough description about the products. My purchase will not be used because the return or refund is not interesting. I will not renew the experience, I am very disappointed

Unfortunately, the item arrived damaged!

I am still waiting my order since 10th January

Order received too late

The return site 'loops' on the same message without being able to know if your message has been sent correctly. Impossible to reach a human for a delivery issue, it smells like AI and chatbot.

Very poor customer service. I made a mistake when placing my order. I immediately contacted the site's customer service to ask to modify it. I never received a response, whether positive or negative. I then requested a return of the item and it has been 24 hours since my return request has been 'pending confirmation'. So I can do nothing but wait... We contact customer service which never responds to us

Really shocking, I wrote several messages via the form on their site, I have had NO reaction from them. I have an insulated bottle whose lid is no longer watertight after a few uses, I just wanted to inquire about a spare part. Zero customer service, it's pathetic.

Hello, I only received one cap in my order when I ordered 3. I am waiting for a response from customer service following my complaint. Best regards,

I still have not been delivered ...

First order directly on this site, I ordered a thermos bottle with a tattoo design and received something else.

Order not compliant, no response to my emails, I am still waiting for a bottle that was not in the package, unacceptable.

Unfortunately, my order of two cans has not yet arrived. I hope it will be delivered soon.

I bought bottles from Les Artistes Paris just under a year ago, and after less than two years of use, the plastic caps are already leaking. When I contacted their customer service, I was told that the wear was probably due to misuse, despite the 2-year warranty mentioned on the label. Instead of honoring their commitment, they offered me to buy caps again! Now, I noticed they have switched to steel caps. Strange coincidence, isn't it? Maybe they finally understood that their plastic caps don't hold up, but it's still an attempt to avoid addressing the real quality issue. Personally, I will recycle my bottles into vases, as they like to show on their social media. After all, their products are worth no more than that! I will never spend another cent on this so-called French brand, which, in reality, reflects no French quality and has its products made in Asia. If you are looking for durable and reliable products, run away from this brand.

Unfortunately, the two thermos bottles I just bought do not close properly. I found myself twice with a hot drink in my handbag. Which is really not pleasant.

The printing is very poorly done at the top and bottom of my can. The pull tab is loose. The shoulder bag that "fits bottles and cans" according to the website. Yet on the label, it only says it fits bottles and it's quite difficult to fit the can inside.

I still haven't received my package

Even after a week, I haven't received the mugs!

I am disappointed with the product. The pattern is full of irregularities, like ink drips. According to customer service, it is related to the manufacturing technique and all bottles have this aspect. So the choices, the manufacturing methods, are not up to the qualitative image that the brand gives itself.

Package declared deposited in the mailbox on August 28 in bike parcel: FALSE! No delivery!

Very disappointed: the insulated bottle seems to have already been used as it is so damaged. Moreover, the printing of the patterns looks fake and low quality. Hardly acceptable given the price... Additionally, I have tried several times to have exchanges with customer service regarding stock, and never received a response, no reactivity. I unfortunately do not recommend.

We received a completely botched bottle... smudges, cut patterns, and we were explained that it was normal with your printing techniques... except that we already have Les Artistes bottles and nothing like this!!!

Impossible to make an exchange, transport costs to be paid 3 times by the customer: I was given a bottle, first shipping cost. I don't like the color, I want to exchange it: impossible. I have to return it: costs at the customer's expense (second). Then reorder, third shipping cost. It's ridiculous. Well, I'm just going to send your bottle back at my expense and I'll order elsewhere, well done.

The lunch box with the black lid is very difficult to open even after pressing the red button to let air into the box. The problem is the same with both lunch boxes purchased. Additionally, the customer service is not friendly at all and the Mother's Day promotion was misleading: it was stated that one tea infuser would be offered for every insulated container purchased, having ordered 2 lunch boxes I thought I would receive 2 infusers but that was not the case, Aurélie from customer service explained to me that it meant one infuser per household... Avoid!!

It is very difficult to open the lunch box (the lid is black) even after pressing the red button to release the air inside the box. Moreover, the customer service is unfriendly and the Mother's Day promotion was misleading: it was stated that one tea infuser would be offered per insulated container (having ordered 2 boxes, I thought I would receive 2 infusers) but the customer service representative kindly explained to me that it meant one infuser per household.

The ordered item has a defect making it unusable. I made a return request, which took more than a week to be accepted. However, the package must be returned within 14 days of receiving the order. How to deal with such a response time? I am left with a paid unusable item. Customer service needs improvement.

My bottle leaks water all the time.

I still haven't received the item

Order shipped very quickly, package very well wrapped. However, at first glance, the print of the pattern (heart) is really not great at the joint, you can see the crease. And let's talk about the mug itself, I got wet trying to drink. After several attempts thinking I wasn't using it correctly, I finally understood that it was leaking. So it wasn't a problem on my part. I contacted customer service for a refund and I'm still waiting...

I still haven't received my order, I called DPD, they have the correct address, it's been 15 days now, I think you chose the carrier and you should call them

It's a shame. They deliver a horribly poorly finished product. You have to wait hours to get a return slip! And on top of that, you have to pay return fees when they deliver you a defective product. Avoid.

The product does not meet my expectations at all. The ice bucket lunchbox is advertised to keep things warm for 12 hours, but we are far from that after only 5.5 hours. I am super happy with the thermos bottles I own (280, 500, and 750ml). They keep things cold and hot (coffee, herbal teas, soups...). But here, a big disappointment with the lunchbox that does not do its job at all

The mugs leak from the lid... not easy to drink without spilling everywhere. I will stick to the cans... Too bad I can't interchange the lids... Now I have 4 mugs that are useless. The quality of the cans made me invest in the mugs... Except that this time it's a big flop. Too bad! And the return policy is cumbersome! In short...